Our Reviews
Jose C|2017 GMC Acadia
Confirmed Service Customer
3/17/2026
The service rep was very nice. It took a long time to diagnose the issue with the infotainment system of the car.
3/22/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
WICHITA, KS
Charles H|2024 GMC Sierra 1500
Confirmed Service Customer
6/9/2025
I would like to think that they did a good job. I think the attention to detail is not there. I assume everything was done that they said they did but the little things like putting a new sticker up in the top of the windshield with the next oil change and mileage was not done. So what else did they miss or not do? This is not the first time either and not the second time. First time they didn’t reset the oil gauge, second time they put to much oil and it was stalling out, had to go back and have them fix it, and this time no sticker. Like I said I hope everything was done and I wouldn’t even have to ask the question if just the little things got done. Thinking of going somewhere else to get my service done. Just want to make sure my warranty doesn’t get voided
6/10/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Wichita, KS
Roger C|2025 Buick Enclave
Confirmed Sales Customer
6/11/2025
Everything was done very professionally. Walt was very knowledgeable about the car and could answer all our questions.
Walter Zitlow
6/12/2025
Hi there, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hatchett Buick GMC!
Lawrence, KS
Robin D|2025 GMC Canyon
Confirmed Sales Customer
6/11/2025
Very friendly, efficient and professional service!
Alan Spencer
6/12/2025
Hi, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.
Wichita, KS
Klay G|2020 GMC Yukon XL
Confirmed Service Customer
6/11/2025
As usual the service department took care of all my needs and then some to ensure satisfaction.
6/12/2025
Hi there, thank you so much for your positive comments about Hatchett Buick GMC! Thank you again for choosing Hatchett Buick GMC and we hope to see you again.
Wichita, KS
Dinah B|2016 Buick Enclave
Confirmed Service Customer
6/11/2025
Emily was very nice , told me exactly what was going to happen and let me know when they were finished with my car
6/12/2025
We appreciate your positive review about your recent experience with us! Thank you again for the great review!
Wichita, KS
Jeffrey T|2025 GMC Sierra 1500
Confirmed Sales Customer
6/16/2025
Hatchett GMC always does a great job, I wouldn't go anywhere other than a Hatchett dealership. Jason always makes it so easy.
6/17/2025
Hi, we are so happy to read such a great review about Hatchett Buick GMC! We can't wait to see you again, have a great day.
Wichita, KS
Travis M|2020 Chevrolet Sonic
Confirmed Service Customer
6/16/2025
Stevie was very helpful and got me in and out in a timely manner.
6/17/2025
Thank you for choosing Hatchett Buick GMC as your first choice for all your automotive needs! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
ANDOVER, KS
John G|2026 GMC Terrain
Confirmed Sales Customer
6/17/2025
Mike and everyone were very nice and helpful.
Michael Hauschild
6/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Wichita, KS
Emma K|2025 Buick Envision
Confirmed Sales Customer
6/17/2025
After my previous experience with a different dealership a few years ago, walking into Hatchett was refreshing experience. I did not feel pressured in my decisions and felt
Michael Hauschild
6/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Augusta, KS
Clay/alyce D|2016 GMC 2500HD Sierra
Confirmed Service Customer
6/19/2025
Service work
6/20/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
WICHITA, KS
Timothy H|2024 Buick Enclave
Confirmed Service Customer
6/19/2025
Matthew real takes great care for me as a customer
6/20/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hatchett Buick GMC. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
WICHITA, KS
Victor K|2019 Buick Enclave
Confirmed Service Customer
6/19/2025
Great
6/20/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
Buffalo, KS
Allyson A|2025 GMC Yukon XL 1500
Confirmed Sales Customer
6/23/2025
Walter and the rest of the crew at Hatchett GMC were such a pleasure to work with!! Being a few hours away in Oklahoma, Walter made sure everything went smoothly for us and made our purchase such a breeze. 1000% recommend and will definitely be back in the future!
Walter Zitlow
6/24/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Stillwater, OK
Michael B|2021 GMC Canyon
Confirmed Service Customer
6/25/2025
Went in for an oil leak to be fixed under warranty. The mechanic did a very professional job. Fixed the leak and everything was nice and clean. Stevie did a great job keeping me updated and made sure I had transportation. Mine one complaint was it took two and a half weeks to do about a twenty hour job. I would think that if you have an assembly problem you would want to fix it as quickly as possible to keep the customer satisfied so they feel that you have their best interest in mind when these things happen. After all it was ultimately GM's error.
6/26/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
WICHITA, KS
Loren H|2025 GMC Sierra 1500
Confirmed Sales Customer
6/9/2025
Walter made the purchase of our new vehicle very smooth and quick. Very pleased, that’s why I keep coming back. I have shared my experience with friends and a couple have been there and bought over 9 vehicles in the past.
Walter Zitlow
6/10/2025
Thank you for being such a loyal part of our automotive family! Walter will be thrilled to know you keep coming back because of the experience he delivers. Your referrals mean the world to us—here’s to vehicle number ten and beyond!
Hays, KS
Erik H|2025 GMC Sierra 2500 HD
Confirmed Service Customer
6/26/2025
Top shelf service. The team there is awesome.
6/27/2025
Thank you for the high praise! “Top shelf service” is what we strive for, and it’s great to know the whole team made that impression. When an awesome crew delivers excellence, everything just clicks!
NES CITY, KS
David T|2024 GMC Sierra 1500
Confirmed Service Customer
6/26/2025
The actual service appeared to be fine, however after making a specific appointment per your system, I showed up and was told it would be 1 1/2 to 2 hours because they were swamped. Not exactly a great customer service experience. The workers were very nice, but the time is unacceptable.
6/27/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
WICHITA, KS
Douglas R|2025 GMC 1500 Sierra
Confirmed Sales Customer
6/30/2025
Awesome
Michael Hauschild
7/1/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
Maize, KS
James S|2007 GMC Yukon XL
Confirmed Service Customer
7/2/2025
Was able to get the required work on the transmission, transfer case and front and rear differentials done in a reasonable time and they also checked several systems to see if they could determine why the systems had stopped working for about a month. No faults were found and I was told that if the systems stopped working in the future to bring it in so they could determine the cause. Will use this dealership for future work on my Yukon XL and Acadia.
7/3/2025
Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
DERBY, KS
Dagni A|2019 GMC Terrain
Confirmed Service Customer
7/2/2025
Good work and I appreciate the transportation back and forth to my home .
7/3/2025
Thank you for choosing Hatchett Buick GMC as your first choice for all your automotive needs! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Wichita, KS
Janice F|2024 GMC Terrain
Confirmed Service Customer
7/9/2025
It was very good. I have no complaints.
7/10/2025
“No complaints” and “very good” is what we love to hear—thank you! We’re here to keep things running right and hassle-free every time you stop in!
ARKANSAS CITY, KS
Clark G|2025 GMC Yukon
Confirmed Service Customer
6/16/2025
This is my second service at this dealership, and I couldn’t be happier with the service. Professional, attentive and friendly.
6/17/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
Wichita, KS
Robert L|2022 GMC Canyon
Confirmed Service Customer
6/16/2025
Service representative was excellent, time was a little longer than expected
6/17/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Goddard, KS
Justen C|2011 GMC Sierra
Confirmed Service Customer
6/24/2025
Assistant manager was very friendly and was genuinely happy I am coming in. Honestly I have not always felt welcomed at Hatchett GMC dealership. This time it was a different feeling.
6/25/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
SEDGWICK, KS
James M|2020 GMC 2500HD Sierra
Confirmed Service Customer
6/27/2025
Took care of the issues I had with the vehicle and she kept me informed of the status of the vehicle.
6/28/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Hatchett Buick GMC and we hope to see you again soon!
WICHITA, KS
Timothy M|2023 GMC Acadia
Confirmed Service Customer
6/28/2025
Brian was fine. When he showed me my cabin filter, and the cost, I told him I would change it myself. When I started to change the filter I noticed the screw was missing. i called Brian and he told me to come by. And pick one up anytime. When I went by, they did not have one and told me to come back today for 30 minutes
6/29/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We encourage you to contact us if you would like to further discuss your visit.
DERBY, KS
Lilly H|2016 Buick Encore
Confirmed Service Customer
6/28/2025
They did my service in the time they promised and were helpful talking me through the process
6/29/2025
Hi, we are so happy to read such a great review about Hatchett Buick GMC! Thank you again for choosing Hatchett Buick GMC and we hope to see you again.
wichita, KS
Jeremy B|2016 Chevrolet Equinox
Confirmed Service Customer
7/3/2025
Great
7/4/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Wichita, KS
John S|2025 GMC 1500 Sierra
Confirmed Sales Customer
7/10/2025
Jason Hess was wonderful in assisting in finding the right truck through the completion of the purchase.
Jason Hess
7/11/2025
Jason will be thrilled to know he made your truck-buying experience such a positive one. Finding the right vehicle is a big deal, and we’re so glad he helped make it easy from start to finish!
Wichita, KS
Richard T|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
6/11/2025
Very friendly and easy to work with. My 3rd truck from there.
Walter Zitlow
6/12/2025
Hi, we are very happy we could provide you with a positive experience! Congratulations on your new vehicle! We hope you have a great day!
Derby, KS
Steven A|2025 GMC Sierra 1500
Confirmed Sales Customer
6/21/2025
It was a pleasant experience. Mondell took care of me well, any question I asked he had an answer for.
Toney Mondell
6/22/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Hatchett Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
Wichita, KS
Michael H|2022 GMC 1500 Sierra
Confirmed Service Customer
6/25/2025
Did what you said and timely
6/26/2025
Hello, we're glad to hear you enjoyed your visit. Until the next time we meet, take care!
WICHITA, KS
Elizebeth S|2020 Buick Encore
Confirmed Service Customer
6/27/2025
It was excellent. The employees were professional, knowledgeable, and fast.
6/28/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
WICHITA, KS
Rjk L|2020 GMC 1500 Sierra
Confirmed Service Customer
6/27/2025
Great job/ Great crew!
6/28/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Hatchett Buick GMC and we hope to see you again soon!
Missoula, MT
Herchel C|2025 GMC Sierra 1500
Confirmed Sales Customer
7/2/2025
Great sales experience he was very knowledgeable and experienced
Walter Zitlow
7/3/2025
Hi there, thank you so much for your positive comments about Hatchett Buick GMC! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Hutchinson, KS
Tj H|2017 GMC Yukon
Confirmed Service Customer
7/3/2025
Matt was great
7/4/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Wichita, KS
Demetra B|2026 GMC Terrain
Confirmed Sales Customer
7/9/2025
I walked in nervous about purchasing a new vehicle, as I hadn't purchased since 2007. However, this transaction was smooth and not as stressful as I thought it would be.
Alan Spencer
7/10/2025
Thank you for sharing your experience! It’s completely normal to feel nervous, especially after such a long time since your last purchase, and we’re so glad to hear that this one felt smooth and stress-free. We’re honored to have earned your trust—and we’ll be here to make it just as easy next time you’re ready!
Wichita, KS
Lakendra S|2025 Buick Enclave
Confirmed Service Customer
7/10/2025
Smooth check in, great customer service and fast maintenance service.
7/11/2025
Smooth, fast, and courteous—just the way we like it! Thanks for taking the time to share your experience, and we’ll be ready to make your next visit just as easy and efficient.
Wichita, KS
Michael M|2023 GMC Sierra 1500
Confirmed Service Customer
6/27/2025
Staff were polite, prompt and efficient.
6/28/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
PRATT, KS
Titan L|2025 GMC Yukon
Confirmed Sales Customer
6/30/2025
We have purchased many cars over the years and this was the best experience we have had. Fast & easy, no pressure and friendly service. I loved Walter as soon as he came out to greet us.
Walter Zitlow
7/1/2025
Hi, we are very happy we could provide you with a positive experience. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hatchett Buick GMC!
Rose Hill, KS
Marnie H|2025 GMC Acadia
Confirmed Sales Customer
7/3/2025
When I arrived at Hatchett GMC I drove through the parking lot several times looking at the inventory. I then went inside and was greeted by Walter. Walter is wonderful!!! He made the process easy. He answered all my questions and took time to explain things. He made the process pleasant. I am grateful that I had Walter as my salesperson. Everyone at dealership was very nice. I will recommend Hatchett GMC and Walter to friends and family that are looking for a new vehicle.
Walter Zitlow
7/4/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
Garden City, KS
Roland P|2025 Buick Encore GX
Confirmed Service Customer
7/8/2025
Service was quick and the staff were friendly and helpful
7/9/2025
Our staff is committed to providing each of our clients with the best automotive experience. We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day! Best wishes, Hatchett Buick GMC
Wichita, KS
Kent/michele D|2023 GMC Yukon
Confirmed Service Customer
7/9/2025
Great Service.
7/10/2025
Thank you! We’re glad you had a great service experience—it’s what we aim for every time. We’ll be ready to deliver the same quality care the next time you visit!
WICHITA, KS
Todd K|2025 GMC Sierra 1500
Confirmed Sales Customer
7/11/2025
Great hassle free experience! Thank you Adrian!
ADRIAN BOYDSTON
7/12/2025
We’re so happy to hear your experience was hassle-free—Adrian will love the shoutout! That’s the kind of stress-free service we aim to provide every day. Thanks for choosing us—we’ll be here when you're ready for your next great experience!
Wichita, KS
Christopher S|2019 Buick Enclave
Confirmed Service Customer
6/23/2025
You all have always done a great job.
6/24/2025
Hi there, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
WICHITA, KS
Jamie D|2021 Buick Envision
Confirmed Service Customer
6/25/2025
Brian Tripp was excellent to work with!! I’ve been avoiding ordering new tires and he made the process so easy for me! I really appreciate it!
6/26/2025
Hi, we are very happy we could provide you with a positive experience. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
Potwin, KS
Kyle B|2023 GMC Canyon
Confirmed Service Customer
6/30/2025
Excellent service
7/1/2025
Hi, we are so pleased you enjoyed your visit to Hatchett Buick GMC! If you're ever in need of more help, please let us know!
WICHITA, KS
Brian J|2025 GMC Sierra 1500
Confirmed Sales Customer
7/1/2025
Very comfortable experiebce
Yusuf Awadi
7/2/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Wichita, KS
Angelica V|2023 GMC Sierra 1500
Confirmed Service Customer
7/3/2025
I’m very Happy with the experience I had with everyone, they are very helpful
7/4/2025
Hello, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Wichita, KS
Liseth C|2025 Buick Envista
Confirmed Service Customer
7/3/2025
Very quick & nice Service advisors!
7/4/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Wichita, KS
Johnny R|2025 GMC Sierra 1500
Confirmed Sales Customer
7/8/2025
My experience was great at hatchett dealership. I have never bought a vehicle so easy. The salesman Walter was very knowledgeable and worked hard to get me the best deal possible. I am very satisfied with the truck I bought and the price i got it for.
Walter Zitlow
7/9/2025
Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle! We look forward to helping again in the future. Take care!
Wichita, KS
Mario C|2025 GMC Sierra 1500
Confirmed Service Customer
7/14/2025
Timely..
7/15/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
Goddard, KS
Aubrey S|2025 GMC Yukon XL 1500
Confirmed Service Customer
7/14/2025
The GM service was timely and thorough. We left as satisfied customers and will be back!
7/15/2025
We want all our clients to have a comfortable and stress-free experience with us! We are always more than happy to assist you if anything else comes up. Take care!
WICHITA, KS
Edward F|2021 GMC 1500 Sierra
Confirmed Service Customer
7/14/2025
Got in right on time. Was met right as I pulled in and received great service. I waited for truck to be completed and it was done in satisfactory time and informed on everything done and needed for next service. Great experience and very happy with service.
7/15/2025
Thank you for choosing Hatchett Buick GMC as your first choice for all your automotive needs! We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
WICHITA, KS
Julia S|2023 Buick Enclave
Confirmed Service Customer
7/14/2025
Great service
7/15/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
WICHITA, KS
Jerilyn R|2025 Buick Encore GX
Confirmed Service Customer
7/18/2025
Great experience overall
7/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Hatchett Buick GMC
Wichita, KS
Rene G|2015 Buick Enclave
Confirmed Service Customer
7/18/2025
They do a good work and take care of you
7/19/2025
Hi, we are so happy to read such a great review about Hatchett Buick GMC! Please don't hesitate to reach out if there's anything additional we can do for you.
WICHITA, KS
Daniel D|2019 GMC Acadia
Confirmed Service Customer
7/18/2025
All service manager and office staff very pleasant and helpful. Good experience
7/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Hatchett Buick GMC
Clearwater, KS
Philip S|2021 GMC 1500 Sierra
Confirmed Service Customer
7/22/2025
Emily provided a warm welcome, explained the purpose of the service, clearly communicated the need for additional work without putting pressure, and adjusted the cost to fit within our budget. Great job!
7/24/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Wichita, KS
Mailyn B|2025 Buick Envista
Confirmed Sales Customer
7/28/2025
Mondel have helped us very good, he answers all questions that we have and that’s the reason we made decisions to buy the Buick Envista
Toney Mondell
7/29/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Hatchett Buick GMC and we hope to see you again soon! Feel free to reach out to us if you need anything. Have a wonderful day.
Wichita, KS
Larry S|2014 GMC Terrain
Confirmed Service Customer
7/29/2025
amazing!
7/30/2025
Thank you for the amazing feedback! We’ll keep working hard to ensure every visit leaves you feeling just as thrilled.
WICHITA, KS
Clark G|2025 GMC Yukon
Confirmed Service Customer
7/30/2025
I’ve been to this dealership for three service appointments, and every visit has been excellent. The staff, the facilities and the service has been excellent.
7/31/2025
Consistency is the highest compliment, and we’re so glad each of your three visits delivered that excellent level of service. Whether it’s the team, the environment, or the care you receive, it means the world to know we’re getting it right—every time.
Wichita, KS
Timothy H|2024 Buick Enclave
Confirmed Service Customer
7/11/2025
Service manager was great Took care of what I needed
7/12/2025
We’re glad the service manager took excellent care of you and handled everything you needed. Thanks for trusting us—we’ll be here to help with the same dedication anytime!
WICHITA, KS
David B|2023 GMC Acadia
Confirmed Service Customer
7/18/2025
Great Service!
7/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
WICHITA, KS
Bolun Z|2025 GMC Sierra 1500
Confirmed Sales Customer
7/18/2025
I appreciated Mike’s patience during our test drive and the patience of all the staff throughout the entire purchasing process. This is my first time buying a GMC, but I believe Hatchett Buick GMC will still be my first choice next time.
Michael Hauschild
7/19/2025
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Congratulations on your new vehicle! Best wishes, Hatchett Buick GMC
wichita, KS
Felicia K|2018 Buick Encore
Confirmed Service Customer
7/30/2025
Easton took great care of my vehicle! Made sure the work needed was done. He also made sure my vehicle was washed and vacuumed before returning it! Thank you!
7/31/2025
We're so glad Easton went above and beyond to take care of your vehicle—from the essential work to the finishing touches like a wash and vacuum. That level of care is what we aim for every day, and it’s fantastic to know it made a difference for you.
MAIZE, KS
Fangfei Lu A|2023 Buick Envision
Confirmed Service Customer
7/30/2025
Very accommodating to my schedule. Competent service
7/31/2025
We know life gets busy, so we’re thrilled to hear our team was able to accommodate your schedule while still delivering competent, reliable service. Your time matters to us—and we’re glad we could make it count!
Wichita, KS
Khalilah M|2024 Buick Envista
Confirmed Service Customer
7/31/2025
No comment
8/1/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Hutchinson, KS
Craig C|2023 GMC Canyon
Confirmed Service Customer
8/1/2025
Quick service friendly staff.
8/2/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
Wichita, KS
Steve/ Emily M|2016 Buick Enclave
Confirmed Service Customer
8/1/2025
Stevie met me and assured me of what was going to be done. She escorted to the hall where the waiting area is located. The time it took to replace the driver’s side airbag was considerably less than I expected. When completed, she came and retrieved me and escorted me back to the area to pick up my car. My extra surprise was having my vehicle washed and vacuumed. Great experience.
8/2/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thanks again for taking the time to leave us this information about your recent visit. Best wishes, Hatchett Buick GMC
Derby, KS
Jaelyn S|2026 GMC Terrain
Confirmed Sales Customer
6/11/2025
Rhett was amazing!
Rhett Makovec
6/12/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hatchett Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
Wichita, KS
Darren O|2023 GMC Sierra 1500
Confirmed Service Customer
7/14/2025
Brought in for service and warranty work and all was completed quickly.
7/15/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day! Best wishes, Hatchett Buick GMC
Wichita, KS
Ronald T|2020 GMC 1500 Sierra
Confirmed Service Customer
7/22/2025
Easton was extremely helpful through the whole process
7/24/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Derby, KS
Aubrey S|2025 GMC Yukon XL 1500
Confirmed Service Customer
7/28/2025
Wonderful experience.
7/29/2025
Hi, we are so happy to read such a great review about Hatchett Buick GMC! If you have any further questions, please give us a call. We're always happy to help!
WICHITA, KS
Mallory S|2025 GMC Acadia
Confirmed Sales Customer
7/31/2025
I had an amazing experience purchasing a car at Hatchett with the salesman that helped me.
Toney Mondell
8/1/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
Manhattan, KS
Harold P|2025 GMC Yukon XL 1500
Confirmed Sales Customer
8/4/2025
Great service. Made the whole process extremely easy and convenient - much appreciated!
John McEwen
8/5/2025
Wow, we're glad you had such a wonderful experience with us! Congratulations on your new vehicle, Harold! We look forward to your next visit! Best wishes, Hatchett Buick GMC
WICHITA, KS
James H|2025 Buick Envision
Confirmed Sales Customer
8/10/2025
Hector was knowledgeable about the car & walked us through all the features before the test drive. We never felt pressured at any time & extended warranties were not snuck in or hidden in numbers like we experienced at other dealerships. It was a wonderful experience & we will be back to Hatchett.
Hector Buenrostrogonzalez
8/11/2025
We’re thrilled Hector could guide you through the features without pressure and ensure a transparent, enjoyable process from start to finish. It’s wonderful to hear this experience stood apart from others you’ve had. We look forward to welcoming you again on your next visit!
Ponca City, OK
Diana G|2025 Buick Enclave
Confirmed Sales Customer
8/10/2025
It was to most un stressful car buying experience I have ever had!
Kristofer Quillin
8/11/2025
hat’s wonderful to hear! Creating a calm and stress-free buying experience is our goal, and it means a lot to know we achieved that for you. We look forward to welcoming you again on your next visit!
Arkansas City, KS
Casimiro C|2018 Buick Enclave
Confirmed Service Customer
7/10/2025
Fast service in repairing our vehicle. All employees were very nice. Excellent customer service provided by Easton!
7/11/2025
Fast repairs and excellent service—that’s what we strive for! Easton is a rock star, and we’re so glad he made your visit a great one. Thanks for the feedback and we’ll be here whenever you need us next!
WELLINGTON, KS
Chandra L|2025 Buick Envista
Confirmed Service Customer
7/10/2025
Emily was super friendly. I was surprised to see the car had been vacuumed and spray the inside. I was very happy with the service and will continue to return
7/11/2025
Emily will be thrilled to hear your kind words! We're glad the little surprises—like the vacuum and fresh scent—helped make your visit extra special. Thanks for choosing us, and we can’t wait to welcome you back!
Winfield, KS
Michael F|2024 GMC Yukon
Confirmed Service Customer
7/12/2025
Trying to get work completed phone call difficult
7/13/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Wichita, KS
Tara K|2024 GMC Acadia
Confirmed Service Customer
7/25/2025
Best Service in town!
7/26/2025
We want all our clients to have a comfortable and stress-free experience with us! If you have any further questions, please give us a call. We're always happy to help!
WICHITA, KS
Everett M|2021 GMC Terrain
Confirmed Service Customer
7/25/2025
Was great
7/26/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Best wishes, Hatchett Buick GMC
Wichita, KS
Tammy S|2024 Buick Envision
Confirmed Service Customer
7/25/2025
fast,friendly competent service.
7/26/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
Carmen, OK
Steven C|2021 Buick Enclave
Confirmed Service Customer
7/29/2025
Everything was perfect, as usual!
7/30/2025
We love hearing everything was perfect, as usual! We’ll keep working hard to maintain that consistent excellence every time you visit.
WICHITA, KS
Todd M|2023 GMC Sierra 1500
Confirmed Service Customer
7/30/2025
Excellent service and great follow up. Recommend service and performed this while truck was there.
7/31/2025
We’re so glad to hear you experienced excellent service and thoughtful follow-up! Taking care of that recommended service while your truck was already here is just one way we aim to make things easier for you. Efficiency with care—that’s how we roll, and we’re thrilled you noticed!
AUGUSTA, KS
James S|2026 GMC Sierra 1500
Confirmed Sales Customer
8/11/2025
Everyone was friendly and made it easy to purchase a vehicle.
Kristofer Quillin
8/15/2025
Hi, we're so glad that we were able to go above and beyond your expectations! Thank you again for leaving us this response!
Phillipsburg, KS
Christopher M|2023 GMC Yukon XL 1500
Confirmed Service Customer
6/25/2025
Waited around three weeks to bring it in for service. The auto break was not working. Was told the car would be ready that afternoon. Finally was able to pick vehicle up the next afternoon. Immediately went home and tested it. Still didn’t work. Drove it back to service where I was told they would get right on it. I called the next day and was told the tech that worked on the car wouldn’t be available for two more days. Had to pick up the car because we were headed out of town. Was told to call and reschedule when we got back home
6/26/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Wichita, KS
Kent M|2019 GMC 1500 Sierra
Confirmed Service Customer
7/14/2025
Got a oil change and I was in and out in a hour. Very quick and friendly service.
7/15/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day! Best wishes, Hatchett Buick GMC
ANDOVER, KS
Danny G|2025 Buick Enclave
Confirmed Service Customer
7/17/2025
The driver's side safety belt would not engage. Took it to Hatchett as we were leaving for vacation in 2 days. There was only one available in Denver as the receptacle had to be replaced. They did overnight shipping and had it replaced in less than 24 hours. This allowed us take our vehicle safely on our vacation. Matt Kirchen was the one who assisted us and could not have been any nicer or professional. We were 100% satisfied.
7/18/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Best wishes, Hatchett Buick GMC
Wichita, KS
Lary W|2014 GMC Acadia
Confirmed Service Customer
7/17/2025
amazing!
7/18/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
Wichita, KS
Harold K|2022 GMC Yukon
Confirmed Service Customer
7/25/2025
Excellent Service.
7/26/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
WICHITA, KS
Jane C|2024 GMC Yukon XL 1500
Confirmed Service Customer
7/31/2025
Scheduling was quick and easy. Drop off went great. They gave me a ride home. Both the driver and service writer were so nice and helpful. Pick up was a breeze!
8/1/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Wichita, KS
Erik H|2025 GMC Sierra 2500 HD
Confirmed Service Customer
8/11/2025
Never been disappointed from the service I get Emily is always helpful.
8/13/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hatchett Buick GMC! We do hope we can be of assistance in the future. Take care!
NES CITY, KS
Ryan D|2025 GMC 1500 Sierra
Confirmed Sales Customer
7/16/2025
Alan and Jason did an awesome job. I didn't have to spend hours at the dealership and they were very easy to work with!
Alan Spencer
7/18/2025
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
Maize, KS
David P|2025 GMC Acadia
Confirmed Sales Customer
7/16/2025
all"s well
Travis McCray
7/18/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
Hays, KS
Kay W|2024 Buick Envision
Confirmed Service Customer
8/14/2025
Friendly employees, time spent on my vehicle for short and completed sooner than expected.
8/15/2025
We’re glad our friendly team completed your service quickly and efficiently. Smooth, timely, and attentive care is exactly what we want every guest to experience.
Derby, KS
Martin C|2014 GMC 1500 Sierra
Confirmed Service Customer
8/14/2025
Stevie is the best thing that happened for the service area!
8/15/2025
Stevie will be thrilled to hear your kind words! Having such a positive impact in the service area is what we strive for, and we’ll continue delivering that outstanding care every time you visit.
WICHITA, KS
William M|2015 GMC 1500 Sierra
Confirmed Service Customer
8/16/2025
I have asked you repeatedly to stop contacting me yet you continue and continue to so, please for the love of God leave me ALONE, I do not even live in the state of Kansas anymore
8/20/2025
Our team has acknowledged this review.
WICHITA, KS
Brian G|2025 GMC Sierra 2500 HD
Confirmed Service Customer
8/19/2025
The amount of time I waited for truck to be completed wasn’t that long. Considering the amount of people that were in front of line. Smooth process!
8/20/2025
Wow, we're glad you had such a wonderful experience with us! We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best wishes, Hatchett Buick GMC
Wichita, KS
Judy Or David K|2017 Buick Enclave
Confirmed Service Customer
8/19/2025
Recall, taking 3 years to get parts very disconcerting for air bag. Everyone at the Buick shop was amazing. And fix was very quick!
8/20/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Derby, KS
Don M|2024 GMC Canyon
Confirmed Service Customer
8/19/2025
Quick and friendly service. Nice lobby. Great job!!!
8/20/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hatchett Buick GMC! Thank you so much again for your feedback! We hope you have a great day!
Wichita, KS
Rob R|2024 GMC Yukon XL 1500
Confirmed Service Customer
7/15/2025
More than typical service with me adding last minute items. They worked all issues in with fast turnaround
7/16/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Hatchett Buick GMC and we hope to see you again soon!
Wichita, KS
Cynthia A|2024 GMC Sierra 1500
Confirmed Service Customer
7/15/2025
Friendly staff. Waited approximately an hour and a half which wasn’t bad. I did notice a $13.33 fee which I’m not sure what that was for
7/16/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ROSE HILL, KS
Tony J|2011 Buick Enclave
Confirmed Service Customer
7/15/2025
After driving 60+ miles from home, we realized that our left rear directional signal was not operating. We figured it wasn't safe driving around Wichita with out it. Since we have a Buick Enclave we googled the closest Buick Dealership. It was Hatchett Buick GMC. We were only 4 minutes away so we drove there and pulled into service and a half hour later we were back on the road! Thanks for the quick service!!
7/16/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Hatchett Buick GMC and we hope to see you again soon!
McPherson, KS
Tom K|2016 GMC Acadia
Confirmed Service Customer
8/15/2025
Timely and friendly
8/17/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
WICHITA, KS
Maggie F|2023 GMC Yukon XL 1500
Confirmed Service Customer
8/18/2025
It was quick and easy to drop off and pick up!
8/19/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
Augusta, KS
Janice F|2024 GMC Terrain
Confirmed Service Customer
8/18/2025
It was Good
8/19/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
ARKANSAS CITY, KS
Brenton O|2022 GMC 1500 Sierra
Confirmed Service Customer
8/18/2025
Treated good, and good service at Hatchett Buick GMC.
8/19/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
MCPHERSON, KS
Angela C|2019 Buick Encore
Confirmed Service Customer
8/22/2025
Emily was wondering to work with. She keep me informed about the progress of my vehicle. I would love to work with her again in the future about my car.
8/23/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
Andover, KS
Justin R|2023 GMC Sierra 1500
Confirmed Service Customer
8/22/2025
No thanks
8/23/2025
Thank you so much for choosing Hatchett Buick GMC. We truly appreciate your support and look forward to assisting you next time!
Wichita, KS
Barbara A|2015 GMC Yukon XL
Confirmed Service Customer
8/14/2025
10/10
8/15/2025
A perfect 10/10 — we love it! Your feedback motivates us to keep delivering that top-tier service every time you stop by.
Wichita, KS
Dwayne M|2025 Buick Enclave
Confirmed Service Customer
8/14/2025
Had to wait 3 week on a part for a 2025 model Enclave but once received it was received it was installed in a timely and manner and resolved the issue. Stevie Sebor did an excellent job of informing me about the status of the part and contacted me immediately upon receipt. The only reason for not rating a 5 star is having to wait 3 weeks on a part for a 2025 model vehicle.
8/15/2025
We appreciate your patience while waiting on the part for your Enclave, and we’re glad Stevie kept you updated every step of the way. Once it arrived, we wanted to make sure the installation was smooth and the issue resolved quickly — and it’s great to know that part of the process met your expectations. Here’s to smoother roads ahead with fewer waits and more worry-free miles!
Rose Hill, KS
Jennifer H|2025 Buick Envista
Confirmed Service Customer
8/14/2025
Our dealership has been more than helpful with all of our issues on my brand new buick, and Envista
8/15/2025
Thank you for trusting us with your brand-new Buick and Envista. We’re glad we could be helpful with all your issues — it’s our goal to keep you confident and cared for in every interaction.
Wichita, KS
Kevin M|2025 Buick Envista
Confirmed Sales Customer
8/14/2025
Each person that we interacted with went above and beyond to make us feel valued. Our salesman was knowledgeable and personable. The detail crew that prepped our car for delivery did a much better job than any dealership we have ever worked with.
Yusuf Awadi
8/15/2025
We’re thrilled to hear every part of your experience went above and beyond. From our knowledgeable sales team to the detail crew prepping your car, it’s wonderful to know you felt valued throughout. We’ll continue striving to make each visit just as exceptional.
Chanute, KS
Mary Z|2025 Buick Envista
Confirmed Sales Customer
8/14/2025
Kris was very helpful and answered all our questions.
Kristofer Quillin
8/15/2025
We’re glad Kris could help and answer all your questions. Providing clear, helpful guidance is what we aim for, and we’ll continue making every visit informative and easy.
Wichita, KS
Patricia O|2024 GMC Acadia
Confirmed Service Customer
8/14/2025
Everyone was very friendly and helpful when we came in.
8/15/2025
We’re happy everyone made you feel welcomed and supported during your visit. Friendly, helpful interactions are what we pride ourselves on, and we’ll be ready to offer the same care on your next trip.
Emporia, KS
Joan V|2025 Buick Enclave
Confirmed Sales Customer
8/25/2025
It was great. Kris Quillon was very helpful in the whole process, from internet to in person. He had an SUV picked out according to what I wanted. However, my husband wanted another SUV, and Kris was very helpful in the change.
Kristofer Quillin
8/27/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Joan! We look forward to helping again in the future. Best wishes, Hatchett Buick GMC
Bucklin, KS
Miguel L|2013 GMC 1500 Sierra
Confirmed Service Customer
7/30/2025
Excellent workmanship Excellent customer service And excellent customer support on repair work
7/31/2025
Triple excellence? We’ll take it! From workmanship to customer support, we’re glad to know we hit the mark across the board. Your trust motivates us to keep raising the bar.
Wichita, KS
Richard K|2024 GMC Sierra 1500
Confirmed Service Customer
8/14/2025
Great job
8/15/2025
We appreciate your kind words — a simple “great job” means the world to us. We’ll keep working to make sure every visit deserves the same feedback.
WICHITA, KS
Barbara S|2017 Buick Encore
Confirmed Service Customer
8/14/2025
I accessed the website on a Sunday night with intentions of scheduling an appointment. A chat was initiated with a customer rep, to my surprise on a Sunday evening. Amber provided outstanding customer service and was able to arrange for an appointment the day I needed it. Hatchett Buick provides outstanding service overall in all areas from the sales, customer service and vehicle maintenance. Thank You!
8/15/2025
We’re thrilled Amber could surprise you with excellent support even on a Sunday evening! From sales to service, our goal is to deliver outstanding care across the board, and it’s great to know that came through. Here’s to many more seamless experiences with Hatchett Buick.
WICHITA, KS
Chad M|2025 GMC Canyon
Confirmed Sales Customer
8/17/2025
Process went smooth and quickly.
John McEwen
8/18/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Hatchett Buick GMC and we hope to see you again soon!
Augusta, KS
Timothy H|2024 Buick Enclave
Confirmed Service Customer
8/24/2025
great service, your service writer was very knowledgeable & very nice
8/25/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hatchett Buick GMC! Thank you so much again for your feedback! We hope you have a great day!
WICHITA, KS
Travis E|2026 GMC Sierra 1500
Confirmed Sales Customer
8/25/2025
very easy and smooth process, i appreciate a straight forward and streamlined approach to buying.
Walter Zitlow
8/27/2025
Hi, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
Roca, NE
Jason I|2020 GMC Terrain
Confirmed Service Customer
8/26/2025
They are always super friendly and get me in and out.
8/27/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hatchett Buick GMC. Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
WICHITA, KS
Avah G|2025 Buick Encore GX
Confirmed Service Customer
8/27/2025
Was there really long
8/28/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Salina, KS
Shawn F|2022 GMC 2500HD Sierra
Confirmed Service Customer
6/28/2025
Great service, great advisors
6/29/2025
Thank you for choosing Hatchett Buick GMC as your first choice for all your automotive needs! We sincerely thank you for the positive review, and look forward to seeing you again soon!
WICHITA, KS
Albert R|2024 GMC Acadia
Confirmed Service Customer
8/18/2025
It was amazing she told me it would take about 4 hours and it only took 3 hours the vehicle was washed and cleaned
8/19/2025
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
Haysville, KS
Lori A|2021 GMC Yukon XL
Confirmed Service Customer
8/21/2025
Prompt professional service
8/22/2025
Hello, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Hatchett Buick GMC
WICHITA, KS
Marc M|2013 GMC 1500 Sierra
Confirmed Service Customer
8/21/2025
I was very impressed how my vehicle was able to be squeezed in the schedule Always love the price
8/22/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Wichita, KS
Red Rock Energy Ser R|2022 GMC 1500 Sierra
Confirmed Service Customer
8/21/2025
Very friendly staff prompt service.
8/22/2025
Hello there, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hatchett Buick GMC!
WICHITA, KS
Kristi W|2024 Buick Envista
Confirmed Service Customer
8/22/2025
Excellent service!! Great people!
8/23/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Hatchett Buick GMC and we hope to see you again soon!
Wichita, KS
Matthew P|2024 GMC Canyon
Confirmed Service Customer
9/1/2025
Experience was great.
9/2/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
WICHITA, KS
Krista R|2025 Buick Enclave
Confirmed Service Customer
9/1/2025
Quick service complete and great follow-up from service writer
9/2/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
Wichita, KS
Martin B|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
9/1/2025
Was all good
9/2/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
Wichita, KS
Jeremie M|2025 Buick Envista
Confirmed Sales Customer
8/13/2025
Very easy, quick and painless purchase. Outstanding customer service from our salesman Kris.
Kristofer Quillin
8/14/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided outstanding service. We truly appreciate your feedback and look forward to serving you again!
Hutchinson, KS
Annette M|2023 GMC Yukon XL 1500
Confirmed Service Customer
8/18/2025
My service was done promptly and properly. They addressed all my issues.
8/19/2025
Wow, it's experiences like yours that really keep us motivated! Please let us know if there is anything else we can do for you; we are more than happy to help!
WICHITA, KS
James H|2025 GMC Acadia
Confirmed Sales Customer
8/20/2025
Listened to our interviews and did everything they could to make our experience rewarding
Kristofer Quillin
8/21/2025
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
Haysville, KS
Michael B|2021 GMC Canyon
Confirmed Service Customer
8/22/2025
Just an oil change. Good job
8/23/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
WICHITA, KS
Marilyn S|2026 GMC Terrain
Confirmed Sales Customer
8/25/2025
Every body we talked to at the dealership was very friendly and helpful. We very much wish that a printed Owner's Manual would have come with our new Terrain---learning how all the new technology works would be a lot easier with a printed manual.
Travis McCray
8/26/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Douglass, KS
Randall L|2025 Buick Enclave
Confirmed Sales Customer
8/27/2025
Chris was an exceptional salesperson. We appreciate his professionalism
Kristofer Quillin
8/28/2025
We appreciate your positive review about your recent experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Best wishes, Hatchett Buick GMC
Chanute, KS
Dustin N|2026 GMC Sierra 1500
Confirmed Sales Customer
8/31/2025
I was happy with my salesman and felt I got a fair trade in offer. But I walked in told him to give me a price which I accepted. Still took me almost 4 hours to drive out. We were done signing papers and still took another 2 hours to prep a brand new truck that was already spotless. I would've rather done it myself than wait 2 hours for a car wash.
Toney Mondell
9/2/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Pratt, KS
Cindy S|2022 Buick Encore GX
Confirmed Service Customer
9/7/2025
Friendly. Worked performed was explained before hdnd
9/8/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hatchett Buick GMC! We do hope we can be of assistance in the future. Take care!
Wichita, KS
Julie C|2024 Chevrolet Trailblazer
Confirmed Service Customer
8/15/2025
The staff were very nice & kind. The price was slightly high. I was disappointed my car wasn’t washed or at least the window cleaned where they wrote some info on.
8/17/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Wichita, KS
Robert L|2024 GMC Terrain
Confirmed Service Customer
8/15/2025
The work was done as requested and completed at the time promised. Emily Miller was very pleasant and helpful. The waiting area was clean and pleasant. Things went just as they should
8/17/2025
It's our commitment to ensure quality customer care by providing clean and pleasant waiting area as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
WICHITA, KS
Kayla M|2005 GMC Sierra 1500
Confirmed Service Customer
8/15/2025
Great customer service!
8/17/2025
Hi there, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
ROSE HILL, KS
Sondra F|2023 Buick Envision
Confirmed Service Customer
9/10/2025
Very helpful and kind
9/11/2025
Hi, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Wichita, KS
Terry S|2021 Buick Enclave
Confirmed Service Customer
9/10/2025
Matthew, the service guy was great as usual 👏
9/11/2025
Terry Lee Shields, thanks again for taking the time to leave us this information about your recent visit. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Best wishes, Hatchett Buick GMC
Wichita, KS
Gerald B|2025 Buick Envista
Confirmed Sales Customer
9/12/2025
Salesman was great and friendly
Travis McCray
9/13/2025
We’re so glad your salesman provided both great service and genuine friendliness — the perfect combination for making customers feel at home. We’ll be excited to welcome you again when it’s time for your next visit!
Junction City, KS
Brent L|2025 GMC Acadia
Confirmed Service Customer
9/22/2025
Stevie is very courteous, friendly, professional, and efficient. I always enjoy working with her.
9/23/2025
Stevie will be happy to know her courteous, professional, and efficient service has made your visits enjoyable—it’s wonderful to have her on our team. We look forward to welcoming you again on your next visit!
Goddard, KS
Susan E|2022 GMC Yukon
Confirmed Service Customer
9/22/2025
I had a scheduled appt for an oil change and tire rotation. I waited at the dealership for these services to be completed. This took ALMOST 2 hours to get done. This is WAY too long to wait on simple services. I was late returning to work.
9/23/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Kechi, KS
Todd P|2020 GMC Yukon XL
Confirmed Service Customer
8/25/2025
Amazing Stevie is the best! She is always so friendly and on top of things! She has help my family and I for years!
8/27/2025
Hi, we are so happy to read such a great review about Hatchett Buick GMC! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hatchett Buick GMC!
DERBY, KS
Jonathan K|2017 GMC 1500 Sierra
Confirmed Service Customer
8/25/2025
I brought my truck in for mutiple repairs and service. I recieved the estimate quickly. They kept me updated during the process and communicated well throughout. I have always received great service from Hatchett Buick GMC and they are always my go to for anything I need for my Sierra.
8/27/2025
Wow, we're glad you had such a wonderful experience with us! We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
Wichita, KS
Patrick K|2025 GMC Sierra 1500
Confirmed Service Customer
9/9/2025
FAST & FRIENDLY SERVICE. ANSWERED ALL MY QUESTIONS
9/10/2025
Patrick Joseph Kellerman, thanks again for taking the time to leave us this information about your recent visit. Thank you again for choosing Hatchett Buick GMC and we hope to see you again.
Wichita, KS
Stanley P|2025 GMC Sierra 1500
Confirmed Service Customer
9/9/2025
I got a bed cover installed, oil and filter changed, and tires rotated. All went well.
9/10/2025
Stanley Ray Phillips, thanks again for taking the time to leave us this information about your recent visit. Your satisfaction is our top priority. We do hope we can be of assistance in the future. Best wishes, Hatchett Buick GMC
Enid, OK
Oliver M|2026 GMC Sierra 1500
Confirmed Sales Customer
9/16/2025
polite and knowledgeable sales and finance staff
Kristofer Quillin
9/17/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
Wichita, KS
Darlene D|2024 Buick Envista
Confirmed Service Customer
9/18/2025
Service was quick
9/19/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
Bel Aire, KS
Monte C|2020 GMC 3500HD Sierra
Confirmed Service Customer
9/23/2025
Had warranty and recall work done. Very satisfied and customer service was great!
9/24/2025
Hello, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you.
DOUGLASS, KS
Troy S|2023 GMC Sierra 1500
Confirmed Service Customer
9/25/2025
It was good, I had it in to look into some vibration, which they took care of, and the Service Advisor called to ask if they could check the truck to see if the engine in my truck matched the current Recall issue, and if they could update the entertainment center. And arranged for a ride to and from my office. I've always gotten great service at the Hatchett Dealership.
9/26/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
WICHITA, KS
Robin D|2025 GMC Canyon
Confirmed Service Customer
9/8/2025
Very efficient and friendly as usual.
9/9/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
Wichita, KS
Matt W|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
9/8/2025
My appointment was for 8 AM on Friday morning. The service rep said the work would only take a couple of hours so I expected it to be finished around 10 AM or so. I called at 11:30 to check on the status of my vehicle and they said that they had not started on it yet. They in fact, started on a different vehicle before mine. What's the point of making a appointment if the service dept is not going to follow it? My vehicle finally got finished at 3 PM. I had two important meetings that I was supposed to attend but I could not because my vehicle we still being worked on. I gave two start because the work was done correctly.
9/9/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
Rose Hill, KS
Larry B|2018 GMC Acadia
Confirmed Service Customer
9/18/2025
Got right on it and kept me informed and did a great!
9/19/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
DERBY, KS
Cheryl K|2017 Chevrolet Equinox
Confirmed Service Customer
9/24/2025
Good personable help!
9/25/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Whitewater, KS
Kurt A|2024 GMC Sierra 1500
Confirmed Service Customer
9/24/2025
Quick, prompt quality service!
9/25/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Wichita, KS
Charles K|2024 GMC Sierra 1500
Confirmed Service Customer
9/29/2025
Your service department was extremely helpful and got my vehicle checked in and serviced quickly. My service rep Preston Haverkamp was very knowledgeable. I was especially surprised that the my vehicle was washed and vacuumed when i picked it up. My previous dealship did not provide that service.
9/30/2025
Thank you for highlighting Preston’s knowledge and the extra touches like the wash and vacuum—it’s those little details that make a big difference. We’re glad we could surprise you in the best way, and we’ll be ready to provide that same level of care on your next visit!
Derby, KS
William E|2024 GMC Sierra 1500
Confirmed Service Customer
9/29/2025
The service was great. Problem was resolved and very courteous staff.
9/30/2025
We’re glad the problem was resolved and that our staff was courteous throughout your visit. Great service is always our goal, and we’ll continue delivering that for every customer!
Derby, KS
Jeffrey R|2020 GMC Yukon
Confirmed Service Customer
8/4/2025
Got in and out without any problems Good service
8/5/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Derby, KS
Donald R|2024 GMC Yukon
Confirmed Service Customer
9/9/2025
Very helpful
9/10/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
Wichita, KS
Kathryn B|2023 Buick Encore GX
Confirmed Service Customer
9/11/2025
Emily met me immediately as I drove up, found my appointment listed and what I was asking for. The whole experience was less than an hour with a job well done.
9/12/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
WICHITA, KS
Michael H|2020 Buick Enclave
Confirmed Service Customer
9/17/2025
Fast and excellent service
9/18/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Wichita, KS
Greg H|2024 Buick Enclave
Confirmed Service Customer
9/23/2025
Excellent
9/24/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
Lafayette, LA
Bawi C|2021 GMC 1500 Sierra
Confirmed Service Customer
9/26/2025
The Advisor is very good communication and politely
9/27/2025
We’re glad your advisor provided excellent communication and polite service! Your feedback encourages our team to keep delivering top-notch experiences, and we look forward to welcoming you back soon.
WICHITA, KS
Mark C|2017 GMC 1500 Sierra
Confirmed Service Customer
9/29/2025
Great service as always.
9/30/2025
Consistency is key, and we’re so glad you always receive great service with us. We’ll be here anytime you need us to keep things running smoothly!
WICHITA, KS
Eric R|2022 Buick Envision
Confirmed Service Customer
9/29/2025
Great Service!
9/30/2025
Thank you for sharing your kind words about our service—it means a lot. We look forward to seeing you again soon!
Wichita, KS
Sylvia T|2025 Buick Envista
Confirmed Sales Customer
10/5/2025
everyone was kind, couteous and responsive.
Walter Zitlow
10/6/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Park City, KS
David R|2021 GMC 1500 Sierra
Confirmed Service Customer
10/8/2025
Great service once appt scheduled and completed. However, I special ordered a roll-n-lock tonneau cover for the Sierra and did not get any call to inform me of its arrival, to schedule the install. It took me calling my Sales Consultant to ask about it. Parts needs to be more conscious of this failure and do better.
10/9/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Mulvane, KS
Justin C|2019 GMC Terrain
Confirmed Service Customer
8/27/2025
Good communication
8/28/2025
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
Andover, KS
Raul B|2021 GMC Yukon
Confirmed Service Customer
9/12/2025
Great friendly service. All work done on time. Facilities nice and staff very professional!
9/13/2025
We’re delighted that both our team and facilities made a positive impression! Timely, professional, and friendly service is always our goal, and we can’t wait to welcome you back for the same experience.
WICHITA, KS
Roy F|2023 GMC Acadia
Confirmed Service Customer
9/12/2025
The Service Advisor was very helpful!
9/13/2025
We’re glad your Service Advisor could assist you so effectively! Providing helpful and attentive service is what we strive for every day, and we look forward to welcoming you back and doing it again.
Emporia, KS
Don O|2019 GMC Canyon
Confirmed Service Customer
9/19/2025
very friendlyand willing to help and answer questions very good job
9/20/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Hatchett Buick GMC and we hope to see you again soon!
Wichita, KS
Josh E|2024 GMC Sierra 1500
Confirmed Service Customer
9/19/2025
My appointment was at 1pm, my wife dropped it off around 12:50 and let them know she was going to stay and wait, she was escorted to the waiting room. It was a simple oil change and tire rotation. She was there until 3:45pm, apparently it was finished before that, but no one came to tell her it was finished. Also, my oil life was not reset on the truck.
9/20/2025
It appears the impression your wife received during her recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
WICHITA, KS
Garold C|2022 Buick Enclave
Confirmed Service Customer
9/25/2025
Your service advisor was great. I paid almost $350 for a new battery. $40 labor was a part of the bill and I had to return the next day due a failure to complete the job. A warning light came on and the something wasn't hooked up correctly. took the tech less thn3 min to finish the job. WAS NOT A HPPY CUSTOMER.
9/26/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
Wichita, KS
Hollow Metal Door C H|2023 GMC Yukon XL 1500
Confirmed Service Customer
10/8/2025
They were quick and kept me updated on the repair process.
10/9/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
WICHITA, KS
Linda W|2019 GMC Terrain
Confirmed Service Customer
8/19/2025
My service representative is absolutely amazing!
8/20/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Hatchett Buick GMC
Andover, KS
Mark B|2024 GMC Yukon
Confirmed Service Customer
9/11/2025
Na
9/12/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
WICHITA, KS
Stacey V|2024 GMC Yukon XL 1500
Confirmed Service Customer
9/14/2025
Always provide great customer service
9/15/2025
Wow, we're glad you had such a wonderful experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Best wishes, Hatchett Buick GMC
Augusta, KS
Jeffery C|2025 GMC HUMMER EV SUV
Confirmed Service Customer
9/17/2025
Great service, enjoyed the customer service. If anything, the wait on the vehicle was longer than originally stated. I only noticed because I waited on the vehicle.
9/18/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Wichita, KS
Thomas B|2026 GMC Canyon
Confirmed Service Customer
9/23/2025
Everyone was polite and helpful.
9/24/2025
Hello, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!
Bel Aire, KS
Marilyn S|2014 Buick Enclave
Confirmed Service Customer
9/26/2025
Very friendly staff all around!
9/27/2025
Thank you for recognizing our friendly staff! Providing a welcoming and positive atmosphere is what we strive for, and we look forward to seeing you again soon.
Wichita, KS
Tracey N|2025 Buick Envista
Confirmed Sales Customer
10/8/2025
Great service! Love my new car!
Kristofer Quillin
10/9/2025
Congratulations on your new car! We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Hatchett Buick GMC and we hope to see you again soon!
Wichita, KS
Michelle P|2007 Chevrolet Cobalt
Confirmed Service Customer
10/8/2025
Had recall work done
10/9/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Derby, KS
Erika M|2025 Buick Envista
Confirmed Sales Customer
10/15/2025
From the moment I walked in, they were friendly, patient, and genuinely helpful no pressure at all. They took the time to answer every question, explain my options clearly, and made sure I got the best deal possible.
Walter Zitlow
10/16/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
Wichita, KS
Rachel H|2016 GMC Terrain
Confirmed Service Customer
8/22/2025
Everyone was super helpful and kind. The work was done quickly and well
8/23/2025
Hi, it is great to hear everything was done quickly and to your satisfaction! We're looking forward to your next visit with us!
Wichita, KS
Carlos G|2025 GMC Sierra 1500
Confirmed Service Customer
9/10/2025
Fast and friendly service
9/11/2025
Hi, your wonderful feedback and rating mean a lot to us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
WICHITA, KS
Adam H|2011 GMC Sierra
Confirmed Service Customer
9/11/2025
amazing!!
9/12/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
WICHITA, KS
Steven S|2026 GMC Sierra 1500
Confirmed Sales Customer
9/17/2025
Everyone was courteous and helpful, and were able to answer all of our questions and concerns. Our sells rep took time to explain everything about our truck we were purchasing. Everything about our experience was 5 star. Doing business with Hatchett Buick GMC was so easy and we would recommend it to everyone.
Kristofer Quillin
9/18/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
Medicine Lodge, KS
Chad A|2025 Buick Envista
Confirmed Service Customer
9/17/2025
I am giving 5 stars only because the lady that worked with me during my service visit made it right with me before I left. I was at the service department for 2 hours for an oil change and tire rotation, and to switch out the wiper blades because the end pieces were broken...and I was waiting in the lobby. There is no reason that it should have taken that long, and she did apologize for the wait and let me know that she was adding notes to our account that my next service was to be on them, and she did also take care of the cost for the wiper blades. I appreciate that she handled the issue before she spoke with me to get me on my way.
9/18/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Wichita, KS
Michael C|2023 GMC Yukon XL 1500
Confirmed Service Customer
9/17/2025
Great job
9/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Wichita, KS
Jayden G|2014 Chevrolet Spark
Confirmed Service Customer
10/9/2025
Matt is the best and Parker took great care of my car.
10/11/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DERBY, KS
Fredrick S|2026 GMC Sierra 1500
Confirmed Sales Customer
10/15/2025
Very smooth transaction.
Michael Hauschild
10/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Garden Plain, KS
Shawn F|2022 GMC 2500HD Sierra
Confirmed Service Customer
9/23/2025
Great customer service!!
9/24/2025
Hi, thank you so much for your high rating. If you have any further questions, please give us a call. We're always happy to help!
WICHITA, KS
Michael M|2023 GMC Sierra 1500
Confirmed Service Customer
10/8/2025
Staff were efficient and courteous. It was a long wait, but several Hatchett staff stopped to ask if I needed anything. Overall, a good experience.
10/9/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
PRATT, KS
Randall L|2026 GMC Yukon
Confirmed Sales Customer
10/10/2025
No issues. Pleasant experience
Alan Spencer
10/11/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Hatchett Buick GMC and we hope to see you again soon!
Wichita, KS
Roy C|2020 GMC Canyon
Confirmed Service Customer
10/14/2025
Emily did an outstanding job with the service to my truck recently. We got checked in by tow truck end of day and the next day they had figured out the problem and immediately got that part on order so it could be fixed the next day.. There were no l I loaner cars available through Hertz at the time so she sent me a link that I could get a rental car through Enterprise the following day which I had for one day then my truck was fixed and ready to be picked up so she did an outstanding job being a service advisor to my truck. Pat on the back to Emily she is very good at her job. Roy Cavender
10/15/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
WICHITA, KS
Adam R|2020 GMC 1500 Sierra
Confirmed Service Customer
10/20/2025
Was nice to be greeted as soon as I pulled the truck in
10/21/2025
We’re so glad you enjoyed being greeted right away! That warm welcome is how we love to start every visit—friendly faces and attentive service from the moment you pull in. We look forward to keeping that same energy ready for your next stop!
ANDOVER, KS
Ronald S|2025 GMC Sierra 1500
Confirmed Service Customer
10/21/2025
They replaced the driver handle because the old handle was cracked. They did a good job
10/23/2025
Hi there! We're so happy we were able to help you out! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Wichita, KS
Sofia S|2024 GMC Yukon
Confirmed Service Customer
10/21/2025
Quick and
10/23/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
Wichita, KS
Kristi B|2025 Buick Enclave
Confirmed Service Customer
10/23/2025
Great experience start to finish. Come to Virginia and school our service department!
10/24/2025
Thank you for your wonderful feedback! We’re thrilled to hear that you had a great experience from start to finish. Our team truly appreciates your kind words and sense of humor. We’re always happy to set the standard for excellent service!
Chesapeake, VA
Sanja H|2022 Buick Envision
Confirmed Service Customer
9/1/2025
Work was completed as requested
9/2/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
wichita, KS
Rene G|2015 Buick Enclave
Confirmed Service Customer
9/1/2025
Did a great job
9/2/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
WICHITA, KS
Shelby D|2015 GMC 1500 Sierra
Confirmed Service Customer
9/1/2025
Very courteous and efficient. Thank you for your service.
9/2/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
Rose Hill, KS
Steven C|2021 Buick Enclave
Confirmed Service Customer
10/15/2025
Great to work with, service department is very thorough and efficient. I totally trust them.
10/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
WICHITA, KS
Ross R|2021 GMC Yukon
Confirmed Service Customer
10/15/2025
The lady that assisted me was very helpful and knowledgeable.
10/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Maize, KS
Scott P|2026 GMC Yukon
Confirmed Sales Customer
10/17/2025
John McEwen is a true professional. He makes the car buying process smooth and painless. We love our new vehicle. Thank you!
John McEwen
10/18/2025
John will be thrilled to hear your praise! Making the car buying process painless is our goal, and we’re so glad you’re loving your new vehicle. Wishing you a fantastic day!
Andover, KS
Trey C|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/23/2025
Got my Truck in and out Quickly. Kept me informed of the status. Did a great job!!
10/24/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
WICHITA, KS
Marcos B|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
10/26/2025
Friendly and quick service!
10/27/2025
We’re so glad our team could provide friendly and quick service for you! Your kind words mean a lot, and we look forward to seeing you again soon!
Wichita, KS
Edward L|2023 GMC Sierra 1500
Confirmed Service Customer
10/26/2025
gauge cluster going dark unpredictably, then back on. Online said it was a software update glitch. Told to bring it in, Hatchet would work in. Did so. Fixed by the next morning. Software issue, covered by my extended warranty. Great communications. Safe to drive now.
10/27/2025
It’s great to hear Hatchet resolved your software issue promptly and kept you safe on the road. Thank you for trusting us with your vehicle—we’re here for you anytime you need us!
Derby, KS
Delores R|2021 Buick Envision
Confirmed Service Customer
9/25/2025
Professional service
9/26/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
WICHITA, KS
Jack F|2012 GMC Terrain
Confirmed Service Customer
10/13/2025
Everyone there was friendly and courteous. And we will be back thank you.
10/14/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Wichita, KS
Jordan B|2024 Buick Envista
Confirmed Service Customer
10/13/2025
It was easy, get in get out and great service
10/14/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Wichita, KS
Debora S|2017 Buick Envision
Confirmed Service Customer
10/13/2025
Welcoming, through
10/14/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
WICHITA, KS
Kenneth K|2024 GMC Acadia
Confirmed Service Customer
10/22/2025
They were very detailed explaining the windshield procedure and how to take care of it for the following week. They were always checking on us while we waited for our vehicle.
10/23/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Ulysses, KS
Jacob R|2023 GMC Sierra 1500
Confirmed Service Customer
10/22/2025
Everyone was great and my warranty service was performed in a timely manner.
10/23/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
WICHITA, KS
Allison S|2020 GMC Yukon
Confirmed Service Customer
10/22/2025
Great communication!
10/23/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Andover, KS
Robert C|2026 GMC Canyon
Confirmed Sales Customer
10/22/2025
My experience was ok, my daughter has had problems with your service department and continues to have problems. Her name is Susan Egelhof
Alan Spencer
10/23/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Kechi, KS
Mathew J|2026 GMC Sierra 1500
Confirmed Sales Customer
10/24/2025
Great, smooth and easy
John McEwen
11/3/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Andover, KS
David H|2025 Buick Encore GX
Confirmed Service Customer
10/27/2025
I just came to the dealer for an oil change and tire rotation. I also told the service writer that my tire sensors were registering low pressure (31 lbs.). However, when I arrived home I discovered the pressure was still 31. The tech had even falsified the inspection report and indicated all four tires were 35 lbs. I assume they did not even check the tires. I hope the other inspection items were actually performed!
10/28/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Newton, KS
Christopher M|2023 GMC Yukon XL 1500
Confirmed Service Customer
10/7/2025
Everything went smoothly
10/8/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
Wichita, KS
Ross R|2024 GMC Sierra 2500 HD
Confirmed Service Customer
10/7/2025
Preston was great to work with. Even though my problem with my truck wasn’t able to be solved.
10/8/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Valley Center, KS
Patricia S|2022 GMC Acadia
Confirmed Service Customer
10/7/2025
As usual, you did a great job taking care of my car. Thank you!
10/8/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
Wichita, KS
John G|2017 GMC Acadia
Confirmed Service Customer
10/8/2025
Outstanding customer service. I called to try and schedule an oil change. My hope was to get my oil changed that day. The schedule was full, but the service representative noticed two vehicles were just completed ahead of schedule. She advised if I was able to come right over, they could squeeze me in. I arrived 10 minutes later and received great service. Thank you
10/9/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Hatchett Buick GMC and we hope to see you again soon!
Wichita, KS
Tony T|2025 GMC Canyon
Confirmed Service Customer
10/14/2025
Emily was fantastic. Kept me informed as work was being done. The work was completed timely and issues appear to be rectified.
10/15/2025
Hi, we are so happy to read such a great review about Hatchett Buick GMC! Please let us know if there is anything else we can do for you; we are more than happy to help!
Wichita, KS
Larry B|2018 GMC Acadia
Confirmed Service Customer
10/19/2025
They did a great job as always!
10/20/2025
We want all our clients to have a comfortable and stress-free experience with us! We do hope we can be of assistance in the future. Take care!
DERBY, KS
Lindsey J|2017 Chevrolet Equinox
Confirmed Service Customer
10/25/2025
The gal that assisted me was excellent.
10/26/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
WINFIELD, KS
Edward F|2021 GMC 1500 Sierra
Confirmed Service Customer
10/27/2025
Saw me right on time. Met me as I entered bay. Got all my information and I decided to wait while service was completed. Waiting area very nice and clean. Didn’t take long at all for service to complete and did a great job of explaining what was on the inspection list and what I can expect coming up.
10/28/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
WICHITA, KS
Raye T|2004 GMC Canyon
Confirmed Service Customer
10/13/2025
I set up an appointment to have certain items serviced. I also asked them to do an overall check. Team found additional items that needed to be fixed. Because all the items were above my budget, we selected those items with a higher priority. The rest of these items will be fixed at a later date. The service team did a great job taking care of the items with the most need.
10/14/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DERBY, KS
Janet B|2020 GMC Acadia
Confirmed Service Customer
10/30/2025
Matt made it go smoothly. He always gets me in as soon as possible. He is very kind and helpful Thank you
10/31/2025
Matt will be delighted to hear your feedback! It’s wonderful that he could make your visit smooth and get you in promptly. Thank you for your trust, and we look forward to helping you with all your future service needs—please don’t hesitate to reach out if there’s anything additional we can do!
NEWTON, KS
Albert R|2024 GMC Acadia
Confirmed Service Customer
10/30/2025
Do great
10/31/2025
Short and sweet, and we love it! Knowing you think we “do great” makes all our efforts worthwhile—please don’t hesitate to reach out if there’s anything additional we can do for you next time.
Haysville, KS
Marcus P|2026 Buick Envista
Confirmed Sales Customer
10/30/2025
This was my first new car purchase, I went in not knowing what to expect. Our sales person was very friendly and made the experience very simple and went out of his way to help us save money.
Travis McCray
10/31/2025
We’re thrilled your first new car purchase was such a positive experience! It’s wonderful that our sales team made everything simple and helped you save money. Thank you for trusting us, and we look forward to supporting you with all your future vehicle needs—please don’t hesitate to reach out if there’s anything additional we can do!
Wichita, KS
Lori S|2021 GMC Acadia
Confirmed Service Customer
10/30/2025
Brought vehicle in for oil change. Explained that air filter light was on but that my husband had changed at some point. Was told they would check and let me know if needed done. Discussed my appointment note regarding said RATTLE that has been ongoing in this vehicle for years, and the numerous times it’s been brought in for evaluation. This vehicle was bought in 2021 with having to drive to Hays at it was the only one available in the state of KS. This vehicle obviously came off the line without thorough inspection. The taillights weren’t installed correctly and loose screws were found in back hatch when fixing. The rattle on the front left of vehicle has been ongoing. My records document this. More than once Ibwaa told rattle not identified when driven please return if continues. At one point the door strip was replaced. Rattle persisted. This past summer the lower door panel Was replaced after multiple visits (part ordered, car dropped, part not painted, etc) I was happy to r/s and get fixed, though I then had to drive to Colorado and back with that annoying rattle the entire trip!! I simply wanted the rattle gone. When the part was ready I brought the vehicle in to get fixed. I was first told I’d have to pay out of pocket, then file reviewed and I was told “so sorry, this has been an ongoing problem well within your original 3 year warranty, of course we will take care of it.” I drove trying to convince myself it was a little better, only to finally accept it was the same if not worse. I’ve been taking care of my parents FT so opted to wait until my next oil change to address once again. At chemo in I was told oil change, air filter, and rattle would be evaluated. Upon pick up oil change was done and I was told the door panel only came with adhesive and if it needed glued or something else I’d need to go to a bodyshop. Seriously?!! Maybe door panel was never the rattle? Either way, the rattle is worse than ever and I’ve been asking for help for as long as I’ve owned this car. I left dealership not signing anything, saying I’d have to deal with another day as I had to care for my dad. Within minutes of driving away the air filter replacement notice was flashing and of course the rattle was rattling. The kindest thing I can say is I’m deeply disappointed.!I’ve owned a Denali GMC from this dealership since the early 2000’s. I’ve been a loyal customer. I came in a year after purchasing this car wanting to trade it saying I didn’t feel safe in it with all the loose screws. At the time no one could locate a new AWD for me. I was assured this vehicle was safe and anything loose on it would be fixed at no cost to me. My paperwork stated “no extended warranty.” Not true. I told them the last two times checking in that the extended warranty was purchased with the vehicle and all details are in the glovebox. However this issue WAY precedes my original warranty timeline. I just now have 32,000 miles on this car. The car looks brand new inside, drives great, but the rattle is beyond annoying, as is being told to go to a body shop. Not the way to keep a longtime customer.
11/4/2025
Our team has acknowledged this review.
Andover, KS
Patricia S|2022 GMC Acadia
Confirmed Service Customer
10/22/2025
I came yesterday because I suddenly had trouble with the lighting on my dashboard. I thought I could ask Emily if it was an immediate worry and when I might come in for service. She fit me in right then and took the car into the bay. Wow! That is service! They checked it out and changed the battery. I was out and on my way. I love coming to Hatchett GMC because they get to know you and take care of you!
10/23/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Wichita, KS
David B|2024 GMC Acadia
Confirmed Service Customer
10/22/2025
Service representative was very courteous and knowledgeable. The service driver was great, very sociable. I didn’t get his name but he was from Lebanon originally. You should strive to keep him as he has great customer relations possibilities.
10/23/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
AUGUSTA, KS
Robert R|2026 Buick Envista
Confirmed Sales Customer
10/22/2025
This is our 2nd car purchased from Hatchett Buick GMC. We worked with Alan Spencer when purchasing the first car and had a great experience. I called Alan to see if he would be there on the weekend and we agreed to a time. He showed us the differences in each car we were looking at and just had a great experience. Looking forward to our next purchase from Hatchett.
Alan Spencer
10/23/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Wichita, KS
Tom K|2016 GMC Acadia
Confirmed Service Customer
10/29/2025
Courteous and transparent
10/29/2025
Thank you for recognizing our courteous and transparent service! We always aim to make every visit smooth and trustworthy, and we’ll continue delivering that same level of care on every future visit.
WICHITA, KS
Moses W|2018 GMC Terrain
Confirmed Service Customer
10/29/2025
It was convenient. I got a ride back home while they worked on my car.
10/29/2025
We’re happy to hear your visit was convenient and that you were able to get a ride home while we worked on your car! Making the service process easy and stress-free is what we strive for, and we’ll continue keeping it that way on every visit.
WICHITA, KS
Mark S|2025 Buick Enclave
Confirmed Service Customer
10/29/2025
Good service done right.
10/29/2025
We appreciate your feedback! Knowing you received service done right makes our day, and we’ll be ready to deliver that same quality and care for every future visit.
ROSE HILL, KS
Scott B|2026 GMC Canyon
Confirmed Service Customer
11/4/2025
New vehicle with minor dash pad flaw. They ordered parts , scheduled and repaired. I like the way everyone , whether they were salesman, parts, Clerical says hi when they see you. This is the first vehicle purchased at Hatchett GMC and I was treated like I had been buying vehicles there for the last 50 yrs
11/4/2025
We’re grateful for your thoughtful words about your first Hatchett Buick GMC experience! From the warm greetings to the careful repair, our goal is to treat every guest like part of the family — whether it’s your first visit or your fiftieth.
Salina, KS
Ronald R|2024 GMC Sierra 1500
Confirmed Service Customer
10/27/2025
Emily and the technicians were top notch. Their performance and service was excellent. I defiantly trust the Hatchett service team.
10/28/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
Augusta, KS
John M|2022 GMC 3500HD Sierra
Confirmed Service Customer
10/30/2025
Very professional, excellent service.
10/31/2025
We’re thrilled you found our service professional and excellent! Thank you for trusting us, and we look forward to keeping your vehicle in top shape—wishing you a fantastic day!
Douglas, WY
Paul M|2025 GMC Yukon XL 1500
Confirmed Service Customer
10/30/2025
Helpful people, clean , great atmosphere.
10/31/2025
It’s wonderful to hear you enjoyed our helpful team, clean environment, and great atmosphere! We look forward to welcoming you back for many more positive experiences—please don’t hesitate to reach out if there’s anything additional we can do!
Wichita, KS
Carla S|2020 Buick Encore GX
Confirmed Service Customer
11/3/2025
They were really quick about getting my oil change done which was good but I’ve been coming here for almost 2 years for this service and this was the first time my car wasn’t vacuumed out or washed. Are you not doing that anymore??
11/3/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
EL DORADO, KS
Peggy F|2026 GMC Acadia
Confirmed Sales Customer
11/3/2025
Yusuf Awadi was our sales consultant...made eye contact when we came through the door, greeted us and it was a super experience. He let us test drive the vehicle we were interested in, came outside to answer questions before and after our drive, showed features and was above and beyond in helping us with everything. The dealership is blessed to have him. We were NOT treated that way at another dealership. EVERYONE was very kind and helpful. I highly recommend this dealership and will be spreading the word. I appreciate the answering of questions, the kindness and the way Yusuf got all the paperwork together and Zack in finance finished up so we could just pick it up. GREAT EXPERIENCE!!!
Yusuf Awadi
11/3/2025
We’re thrilled to hear that Yusuf made such a positive impact on your experience! His attentiveness, knowledge, and dedication truly shine, and we’re glad Zack and the rest of the team helped make everything seamless. Thank you for your high recommendation — we look forward to welcoming you back for another great experience!
Alva, OK
Katera H|2024 GMC Terrain
Confirmed Service Customer
11/10/2025
I called in a panic a Stevie answered the phone and listened to my concerns and she put me to ease and she immediately sent over a link for the tow truck and sent a email over to the Hertz branch manager letting them know that I needed a rental asap. Stevie got my car in right away and they got it back on the road. I really appreciate her for and Emily for keeping me up to date on what was happening.
11/11/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Wichita, KS
Martin B|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
10/27/2025
Just a regular oil change
10/28/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
Wichita, KS
Martin C|2014 GMC 1500 Sierra
Confirmed Service Customer
10/29/2025
Stevie is great at getting everything scheduled and when I arrive she takes care of everything like a professional!
10/29/2025
We’re so glad Stevie made scheduling and check-in a breeze! Her professionalism and attention to detail make every visit easy and stress-free, and we’ll continue providing that same smooth experience each time.
WICHITA, KS
Steven M|2026 GMC Canyon
Confirmed Sales Customer
11/3/2025
experience was excellent. the facility is fantastic. hector was my salesperson and he was outstanding. took a lot of time and was very thorough in walking me thru every aspect of the vehicle. zero pressure on me and very friendly guy with a pretty amazing background story. he’ll do really well. zack oakes was also great. same as hector he took his time in explaining everything to me. i’d definitely recommend to my friends and family. thanks.
Hector Buenrostrogonzalez
11/3/2025
We’re delighted you had an excellent experience with Hector and Zack! Taking time to thoroughly explain every aspect of the vehicle in a pressure-free way is exactly what we aim for. Thank you for recommending us — we look forward to providing the same outstanding service to your friends and family.
Attica, KS
George S|2026 GMC Canyon
Confirmed Sales Customer
11/3/2025
Treated very well and had all questions answered
Alan Spencer
11/4/2025
We’re glad you felt well taken care of and that all your questions were answered! Providing attentive, thorough service is always our goal, and we’ll continue ensuring every visit is just as satisfying.
Viola, KS
Ted P|2025 Buick Encore GX
Confirmed Service Customer
11/6/2025
I appreciate the shuttle service while we waited for our car
11/7/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Wichita, KS
Robert L|2026 GMC Sierra 1500
Confirmed Sales Customer
11/7/2025
Alan Spencer did a great job he answered all my questions and help me through the process with ease
Alan Spencer
11/8/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Wichita, KS
Barbara L|2025 Buick Encore GX
Confirmed Service Customer
11/10/2025
They did a very good job, changed oil, rotated tires, cleaned the car.
11/11/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Wichita, KS
Richard K|2026 GMC Sierra 1500
Confirmed Sales Customer
11/12/2025
good job! a great dealership
John McEwen
11/13/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Wichita, KS
Randolph T|2024 Buick Enclave
Confirmed Service Customer
10/18/2025
Easy in and out for an oil change. Staff were very friendly and helpful.
10/19/2025
We’re thrilled your oil change visit was so smooth and friendly! That quick in-and-out feeling, paired with a smile, is exactly how we like to send our guests on their way.
DERBY, KS
J.d. U|2022 GMC 1500 Sierra
Confirmed Service Customer
11/1/2025
Recently purchased a vehicle nearby and looking to land somewhere with solid service and affordability. Preston was great to work with and got me all taken care of. He even went through the vehicle's past service logs that he quickly found after I mentioned my concerns about buying a used vehicle with no physical maintenance log. Very friendly, courteous, and helpful.
11/2/2025
Thank you for sharing your experience! We’re glad to hear that Preston provided friendly and helpful service and that you felt confident with your purchase. We appreciate your trust in our team and look forward to serving you again in the future.
Wichita, KS
Chelle/john W|2022 Buick Envision
Confirmed Service Customer
11/2/2025
The gentleman that helped me was amazing
11/3/2025
We appreciate your positive review about your recent experience with our staff! We hope to be of service to you again in the future. Take care!
WICHITA, KS
Skylar H|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
11/2/2025
Working with Travis Was so easy and a seamless purchase! Thank you
Travis McCray
11/3/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Hatchett Buick GMC. We sincerely value your business and look forward to your next visit. Take care!
Kiowa, KS
Jeffrey R|2026 GMC Yukon XL 1500
Confirmed Sales Customer
11/3/2025
Alan was great to work with and a pleasure with the rest of the team at Hatchett.
Alan Spencer
11/3/2025
Alan and the Hatchett Buick GMC team will be thrilled to hear your kind words! Providing a pleasant and seamless experience is what we strive for, and we look forward to welcoming you back for another great visit.
Derby, KS
Alison C|2018 GMC 1500 Sierra
Confirmed Service Customer
11/10/2025
It was quick and easy!
11/11/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
AUGUSTA, KS
Carla S|2020 Buick Encore GX
Confirmed Service Customer
11/10/2025
Went in for service on my transmission. Staff were great and quick about getting things done.
11/11/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
El Dorado, KS
Randy N|2022 GMC Terrain
Confirmed Service Customer
11/13/2025
Great work and effienct.
11/14/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Wichita, KS
Rex C|2014 Buick Enclave
Confirmed Service Customer
11/18/2025
Courteous, everything was clean and fast.
11/19/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Derby, KS
Patricia W|2023 GMC Acadia
Confirmed Service Customer
10/21/2025
Preston was so kind and helpful. He explained everything that needed to be done to my car. Great employee. Thanks
10/23/2025
Hi, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hatchett Buick GMC!
HAYSVILLE, KS
Lyndon W|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
11/1/2025
Alan Spencer was excellent. The customer service he provided was 5 star. I would recommend anyone going to buy a vehicle from him.
Alan Spencer
11/2/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
Snohomish, WA
Kelly L|2018 Buick LaCrosse
Confirmed Service Customer
11/2/2025
Friendly and helpful.
11/3/2025
Hi there, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful day!
Wichita, KS
Julie M|2025 Buick Envision
Confirmed Sales Customer
11/4/2025
Wished I got more for my trade in but had a good experience
Kristofer Quillin
11/4/2025
We appreciate your honesty and are glad to know the overall experience was a good one! Even when the trade-in doesn’t meet every hope, we aim to make the rest of the process feel worthwhile — a reminder that great service goes beyond the numbers.
Colwich, KS
Jennifer H|2018 GMC Yukon
Confirmed Service Customer
11/7/2025
Lots of scheduled maintenance to be done and cost less than initially quoted! Got some extras done that didn’t cost a dime. All of this done quickly. Matt, my advisor is the best!!
11/8/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
WICHITA, KS
Jamie K|2015 Chevrolet 2500HD Silverado
Confirmed Service Customer
11/13/2025
10/10
11/14/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Wichita, KS
Gordon M|2022 GMC 1500 Sierra
Confirmed Service Customer
11/13/2025
Emily was very knowledgeable and communicated very well
11/14/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Forney, TX
Mario C|2025 GMC Sierra 1500
Confirmed Service Customer
11/19/2025
Good
11/20/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Goddard, KS
Clinton H|2022 GMC Terrain
Confirmed Service Customer
11/21/2025
It was good
11/22/2025
Thank you for the clean and straightforward feedback—we’re glad your visit was good, and we look forward to making the next one even better.
AUGUSTA, KS
Tonya T|2021 GMC Acadia
Confirmed Service Customer
10/23/2025
The service was great. Matt was my representative and he did a awesome job.
10/24/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
WICHITA, KS
Chris A|2017 GMC Acadia
Confirmed Service Customer
10/31/2025
I have always received the best service from Hatchett
11/1/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
VALLEY CENTER, KS
Charles H|2026 GMC Canyon
Confirmed Sales Customer
11/8/2025
Professional / Courteous
Walter Zitlow
11/9/2025
We really appreciate your concise but powerful feedback! Professionalism and courtesy are two things we value deeply, and we’re so glad that came across during your visit. We look forward to providing that same level of care every time you return—consistency is our promise!
Wichita, KS
Myrna M|2023 Buick Envision
Confirmed Service Customer
11/11/2025
I am trying to trust this new dealership I am using. Only had 2500 miles on a supposedly 10,000 mile oil change. After taking in for “safety check & fluids” we drove 1400 miles While on busy freeway, “check engine light” came on. We now took to a mechanic to, hopefully, fix.
11/12/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Andover, KS
Richard B|2025 GMC Sierra 1500
Confirmed Service Customer
11/14/2025
Smoth
11/15/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Wichita, KS
Kenton S|2025 Buick Envista
Confirmed Sales Customer
11/21/2025
Alan and Richard are amazing
Alan Spencer
11/22/2025
We’re thrilled to hear your glowing praise for Alan and Richard—they truly are amazing, and your words fuel their passion to keep delivering standout service every time you visit.
Wichita, KS
Kieth B|2022 GMC 1500 Sierra
Confirmed Service Customer
11/21/2025
Prompt and professional!
11/22/2025
Thank you for the bright and confident feedback—prompt and professional service is exactly what we aim to deliver, and we’re glad your visit reflected that.
Eureka, KS
Larry B|2008 Chevrolet Silverado
Confirmed Service Customer
11/24/2025
You did an excellent job and you were on time. Stevie does a great job of explaining everything to me.
11/25/2025
Hello, we are glad we could help! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DERBY, KS
Tina K|2020 Buick Encore GX
Confirmed Service Customer
11/26/2025
Preston was friendly and communicated well with the repair process. I'm very pleased with the service we received!
11/27/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
WINFIELD, KS
Mark L|2025 Chevrolet Tahoe
Confirmed Service Customer
10/27/2025
Fast and Friendly service dept. Greeted as soon as I pulled in and was in and out.
10/28/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
WICHITA, KS
Ossie P|2025 GMC Sierra 1500
Confirmed Service Customer
10/27/2025
My experience with the service department was GREAT. Everyone was polite and professional. All my questions were answered, and concerns were addressed with professionalism and courtesy. The installation turned out great. My 1500 Denali sounds and looks great. Thank You
10/28/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
WICHITA, KS
Jeffrey R|2020 GMC Yukon
Confirmed Service Customer
11/17/2025
Very kind and courteous took care of our needs
11/18/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
Derby, KS
Michael H|2020 Buick Enclave
Confirmed Service Customer
11/18/2025
Very quick got me in and out in a timely manner
11/19/2025
Hello, thank you for sharing your positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Wichita, KS
Rachel G|2019 GMC Terrain
Confirmed Service Customer
11/19/2025
Thanks for going above and beyond with your customer service.
11/20/2025
Thank you for your kind words! We’re glad our team could provide you with excellent service. We look forward to serving you again!
Windfield, KS
Paul M|2025 GMC Yukon XL 1500
Confirmed Service Customer
11/20/2025
Emily Miller is awesome in the service department. She came to the waiting area and kept me updated. She helped get me warranty work done.Great job!
11/21/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
Wichita, KS
Michael B|2023 GMC Sierra 2500 HD
Confirmed Service Customer
11/27/2025
I had an appointment for 10:00 to get my oil changed. They didn't get finished with my truck until 10 minutes after 12:00. When I said something about that I was told that there was a bunch of people just showing up to get their oil changes and they worked them in front of me. When I checked the oil life monitor it was not reset.
11/28/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
SOUTH HUTCHINSON, KS
Randall L|2021 GMC 1500 Sierra
Confirmed Service Customer
11/12/2025
Stevie is great. Very accessible and responsive
11/13/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Wichita, KS
Jenniffer M|2026 Buick Enclave
Confirmed Sales Customer
11/12/2025
Friendly no pressure, quick, easy and Mike made sure everything was set up with the Buick app for my new car!
Michael Hauschild
11/13/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Great bend, KS
Alice V|2015 GMC Terrain
Confirmed Service Customer
11/12/2025
Was told that I would be getting updates. That didn't happen. I texted around noon and tech was at lunch. Called about 3:30 and was told it was just being finished up. I would have liked to be updated sooner.
11/13/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Wichita, KS
Kent M|2019 GMC 1500 Sierra
Confirmed Service Customer
11/23/2025
Very excellent. Very friendly.
11/24/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
ANDOVER, KS
Roland P|2016 Buick LaCrosse
Confirmed Service Customer
11/25/2025
Emily was courteous and friendly. She kept me updated on the progress. She also called to make sure what was needed and or recommended before completing the service on my vehicle
11/26/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Wichita, KS
Pamela H|2024 GMC Terrain
Confirmed Service Customer
11/25/2025
It was great
11/26/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
WICHITA, KS
Steven W|2026 GMC Sierra 1500
Confirmed Sales Customer
11/28/2025
My salesman was Rhett and he was fantastic! Nothing but good things to say about the experience.
Rhett Makovec
11/29/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
Wichita, KS
Justin B|2025 GMC Yukon XL 1500
Confirmed Service Customer
12/2/2025
Awesome experience from the Hatchett Family as always!!
12/3/2025
Wow, we're glad you had such a wonderful experience with us! Thank you so much again for your feedback! We hope you have a great day!
Wichita, KS
Richard K|2015 GMC 1500 Sierra
Confirmed Service Customer
12/2/2025
good job
12/3/2025
Hi, we are very happy we could provide you with a positive experience! Thank you again for the great review!
WICHITA, KS
Vicky B|2024 Buick Envision
Confirmed Service Customer
10/31/2025
follow up warranty visit. Everyone was great and I was in and out in no time.
11/1/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
wichita, KS
Michael W|2018 GMC Canyon
Confirmed Service Customer
10/31/2025
Friendly and timely service.
11/1/2025
Hi, thank you for taking the time to leave a review for us at Hatchett Buick GMC! We're looking forward to your next visit!
EL DORADO, KS
Glenda E|2026 GMC Terrain
Confirmed Service Customer
10/31/2025
Professionals and courteous!
11/1/2025
Hi, thank you for taking the time to leave a review for us at Hatchett Buick GMC! We're looking forward to your next visit!
Wichita, KS
Paul O|2021 GMC Yukon XL
Confirmed Service Customer
11/18/2025
Everything went smoothly. There was great communication from Preston.
11/19/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
WICHITA, KS
Carolyn H|2025 Buick Envision
Confirmed Service Customer
11/20/2025
Everyone was so friendly and kind and got my work done on my car. Thank you so much.
11/21/2025
Hi, we're so happy we were able to help you out! Thank you for choosing Hatchett Buick GMC and we hope to see you again soon!
Benton, KS
Edgle W|2026 GMC Sierra 1500
Confirmed Sales Customer
11/21/2025
The first visit was great but the second visit the salesman had to juggle another customer along with us So I don't think we got the attention we should have But besides that we were very happy
Walter Zitlow
11/22/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Wichita, KS
Paul K|2021 GMC Yukon
Confirmed Service Customer
12/1/2025
Very friendly. Nice experience. Wouldn't take my vehicle anywhere else.
12/3/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
WICHITA, KS
Edward B|2020 GMC 1500 Sierra
Confirmed Service Customer
12/1/2025
When I arrived, check in was quick. Went to the lounge, that reminds me of a luxury hotel. Nice selection of coffee's hot tea's and hot chocolate. A large TV with cable. My truck was serviced quickly, and a printout of up coming service needs. You couldn't ask for better service any where.
12/3/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Conway Springs, KS
Mary L M|2023 Buick Encore GX
Confirmed Service Customer
12/2/2025
Friendly
12/3/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
WICHITA, KS
Kyle L|2026 GMC Canyon
Confirmed Sales Customer
11/14/2025
Everyone was friendly and very helpful
Rhett Makovec
11/15/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
Great Bend, KS
Chad M|2025 GMC Canyon
Confirmed Service Customer
11/19/2025
Everything was great. Service. Representative. Curtesy valet. All great.
11/20/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
Augusta, KS
Richard K|1994 Chevrolet C/K 1500
Confirmed Service Customer
11/22/2025
Good job
11/23/2025
Richard Koll, thanks again for taking the time to leave us this information about your recent visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WICHITA, KS
Thomas C|2018 Buick Enclave
Confirmed Service Customer
11/22/2025
Had a Warranty issue that you took care of quickly and courteous. Thank you for the great service!
11/23/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Hatchett Buick GMC
Great Bend, KS
Evan K|2026 GMC Sierra 1500
Confirmed Sales Customer
11/25/2025
John McEwen is a great salesman! Took great care of my family.
John McEwen
11/26/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
PARK CITY, KS
Christopher B|2026 GMC Sierra 1500
Confirmed Sales Customer
11/26/2025
Alan Spencer was good to work with. Knowledgeable about the truck. Professional.
Alan Spencer
11/27/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
Wichita, KS
Jeffrey N|2024 GMC Terrain
Confirmed Service Customer
11/26/2025
We were traveling and Emily in service fit us in and got the problem corrected ! Also met the technician Eddie Burris, thoroughly impressed by this guy !!
11/27/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Bryant, AR
Michael M|2023 GMC Sierra 1500
Confirmed Service Customer
11/27/2025
Staff were prompt, accommodating and friendly.
11/28/2025
Thank you for your kind comments about our staff! We hope to be of service to you again in the future. Take care!
PRATT, KS
Joshua E|2020 GMC 2500HD Sierra
Confirmed Service Customer
12/3/2025
Timely, quick and efficient
12/4/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
AUGUSTA, KS
Robert F|2016 GMC 1500 Sierra
Confirmed Service Customer
12/3/2025
Drop off was great. Service adviser listed to was my concern. When my truck was done I requested my old part. I did not receive it. At time of pickup I felt I was bothering the adviser.
12/4/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
HAYSVILLE, KS
Erika M|2025 Buick Envista
Confirmed Service Customer
12/4/2025
I had an amazing experience with Buick Hatchett! They made the entire process of getting a part replaced under warranty so smooth and stress-free. From scheduling my appointment to getting me set up with a rental, everything was handled quickly and professionally. The staff was friendly, thorough, and kept me updated every step of the way. I truly appreciate how effortless they made the whole experience. Highly recommend!
12/5/2025
Wow, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Wichita, KS
Janet B|2020 GMC Acadia
Confirmed Service Customer
12/5/2025
My service rep is Matt. He goes above and beyond. He is always willing to help and keeps me informed He gets gold star!!!
12/6/2025
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
NEWTON, KS
John W|2024 GMC Sierra 1500
Confirmed Service Customer
12/9/2025
Excellent service!
12/10/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
Wichita, KS
Pamela H|2024 GMC Terrain
Confirmed Service Customer
12/9/2025
Had warranty on car bumper bumper but the plan covered nothing every thing was out of pocket how funny is that.
12/10/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
Wichita, KS
Michael A|2026 GMC Canyon
Confirmed Sales Customer
12/11/2025
The experience was great. Rhett was on the ball with any questions I had and explained the vehicle perfectly. Would highly recommend
Rhett Makovec
12/12/2025
Wow, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Ponca City, OK
Bill S|2025 Buick Envista
Confirmed Sales Customer
12/11/2025
great
Walter Zitlow
12/21/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
Wichita, KS
Michael S|2015 Buick Enclave
Confirmed Service Customer
11/21/2025
Everyone was wonderful; prompt, polite and courteous. My only issue is charging me hidden fees when I went to pay for my service.
11/22/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Wichita, KS
David P|2025 GMC Acadia
Confirmed Service Customer
11/21/2025
all good
11/22/2025
We appreciate your concise and confident note—“all good” is exactly the smooth, worry-free experience we hope every guest has, and we look forward to keeping it that way.
Hays, KS
Seth R|2025 Buick Envision
Confirmed Sales Customer
11/21/2025
Absolutely loved our salesman, Travis. He was very accommodating with no pressure. Finance guy was great too. My only constructive criticism is for the detailing. Whatever they used to clean the inside of the windows made it almost impossible to see out, like they used armor all instead window cleaner. Had to clean my windows as soon as I got home because I could barely see out of them.
Travis McCray
11/22/2025
Your thoughtful and well-balanced review means a lot—Travis and our finance team will be thrilled by your kind words. Thank you as well for the constructive insight on detailing; we’ll make sure it’s addressed so your next visit is crystal clear in every way.
El Dorado, KS
Betie B|2025 Buick Envista
Confirmed Service Customer
12/4/2025
I was happy with my service at hatchett dealership.
12/5/2025
Hello, we are glad we could help! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Wichita, KS
Jimmie S|2024 GMC Sierra 1500
Confirmed Service Customer
12/7/2025
Emily, my advisor, took great care of me and my vehicle while I was getting service done!
12/8/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Derby, KS
Alex S|2020 GMC 1500 Sierra
Confirmed Service Customer
12/12/2025
Awesome
12/13/2025
We’re so glad you had an awesome experience! Your enthusiasm inspires our team, and we can’t wait to see you again.
Wichita, KS
James R|2025 GMC Sierra 2500 HD
Confirmed Service Customer
12/12/2025
Friendly and respectful staff. Service completed as prescribed
12/13/2025
Thank you for your kind words! We’re thrilled our friendly and respectful staff completed your service as expected, making your visit smooth and worry-free.
Sublette, KS
Shane S|2023 GMC Sierra 1500
Confirmed Service Customer
12/15/2025
Easton and the team at GMC Wichita very helpful. They do a nice job for me each time I've been in there. Thank you, Shane
12/16/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Andover, KS
Kendall F|2023 GMC Acadia
Confirmed Service Customer
12/3/2025
My Service Advisor (Stevie Sebor) was very accommodating and helpful. They were also very timely!
12/4/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Wichita, KS
Imogene C|2021 GMC Yukon
Confirmed Service Customer
12/3/2025
Very timely in getting the recall completed.
12/4/2025
Hi, we are so happy to read such a great review about Hatchett Buick GMC! Please don't hesitate to reach out if there's anything additional we can do for you.
wichita, KS
Carol D|2026 Buick Encore GX
Confirmed Sales Customer
12/8/2025
Excellent customer service.
Travis McCray
12/9/2025
Hello, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hatchett Buick GMC!
Great Bend, KS
Philip S|2021 GMC 1500 Sierra
Confirmed Service Customer
12/8/2025
I appreciate Emily's clear and sincere communication about my vehicle's needs and upcoming maintenance. I appreciate the discounts offered and great space and internet to work while I wait for my vehicle.
12/9/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Wichita, KS
Don O|2019 GMC Canyon
Confirmed Service Customer
12/10/2025
good service
12/11/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Wichita, KS
Kevin P|2017 GMC 1500 Sierra
Confirmed Service Customer
12/10/2025
Service Advisor was friendly and knowledgeable. The service was completed in a timely manner, and all work was done to their commitment.
12/11/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
ANDOVER, KS
Bradley R|2023 Chevrolet Colorado
Confirmed Service Customer
12/11/2025
Great job
12/12/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
Wichita, KS
Randy B|2022 GMC 2500HD Sierra
Confirmed Service Customer
12/14/2025
They did service in good time
12/15/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Salina, KS
Larry B|2008 Chevrolet Silverado
Confirmed Service Customer
12/19/2025
Stevie always does a great job!
12/20/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DERBY, KS
Scott A|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
11/18/2025
Everything was great. The buying process was quick and easy.
Alan Spencer
11/19/2025
Wow, we're glad you had such a wonderful experience with us! Congratulations on your new vehicle, Scott! We look forward to helping again in the future. Take care!
Wichita, KS
Christopher H|2026 GMC Canyon
Confirmed Sales Customer
12/3/2025
Good experience with Alan Spencer
Alan Spencer
12/4/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
Wichita, KS
Kyle B|2023 GMC Canyon
Confirmed Service Customer
12/9/2025
G
12/10/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
WICHITA, KS
Schuyler D|2024 Buick Envista
Confirmed Service Customer
12/9/2025
Great customer service
12/10/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Wichita, KS
Ken C|2019 GMC Canyon
Confirmed Service Customer
12/9/2025
It was a delight especially so for my first GMC service at HATCHETT. A warm welcome by Emily Miller was a special blessing. An efficient diagnosis of my battery issue and repair. Thanks, Ken Coryell
12/10/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Derby, KS
Fangfei Lu A|2023 Buick Envision
Confirmed Service Customer
12/17/2025
Prompt and efficient
12/18/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Wichita, KS
Ashley M|2025 Buick Enclave
Confirmed Sales Customer
12/19/2025
Everything was quick, easy and painless. One of my best car buying experience ever.
Travis McCray
12/20/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. Congratulations on your new vehicle, Ashley! We are always more than happy to assist you if anything else comes up. Take care!
Udall, KS
Jeff V|2026 GMC Terrain
Confirmed Service Customer
12/23/2025
Excellent service
12/24/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Haysville, KS
Douglas S|2025 Buick Enclave
Confirmed Sales Customer
12/23/2025
Everyone very helpful.
Travis McCray
12/24/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Wichita, KS
Linda S|2023 GMC Terrain
Confirmed Service Customer
11/27/2025
Kept informed. Transportation from dealership work and home and dealership. Awesome since I only have one car.
11/28/2025
Hi, we're so happy we were able to help you out! Thank you for choosing Hatchett Buick GMC and we hope to see you again soon!
WICHITA, KS
Brian G|2025 GMC Sierra 2500 HD
Confirmed Service Customer
12/8/2025
Took care of all the needed maintenance I requested rather quickly! Very happy with the service team and technicians.
12/9/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Wichita, KS
Michael N|2022 GMC 2500HD Sierra
Confirmed Service Customer
12/11/2025
nope
12/12/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
WICHITA, KS
Lawrence G|2026 GMC Sierra 1500
Confirmed Sales Customer
12/12/2025
Alan is always great to work with. No BS, just straight talk. He makes the vehicle purchasing process quick and easy.
Alan Spencer
12/13/2025
We’re thrilled Alan made your experience straightforward and easy! Your kind words about his honest approach mean a lot to us.
Wichita, KS
Michael M|2023 GMC Sierra 1500
Confirmed Service Customer
12/18/2025
As usual, staff were courteous and efficient checking me in. Needed warranty work and it was a long wait but waiting room was comfortable and staff provided several updates.
12/19/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
PRATT, KS
Janelle V|2026 Buick Encore GX
Confirmed Sales Customer
12/18/2025
Personable service; treated kindly and like my business mattered
Kristofer Quillin
12/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Wichita, KS
Heather G|2025 Buick Encore GX
Confirmed Service Customer
12/24/2025
Staff were very friendly and got me in and out faster than I expected.
12/25/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
Wichita, KS
James T|2024 GMC Sierra 2500 HD
Confirmed Service Customer
12/24/2025
Always have great service and very friendly staff
12/25/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Derby, KS
David R|2023 Buick Encore GX
Confirmed Service Customer
12/31/2025
Adviser and techs, pleasant and successful. However, if additional services are needed or impending on maintenance schedules, PLEASE contact the customer. I was told that some filters and other services need to be given attention, buy only at check out. Not when the vehicle was actually in the service bay for the requested services. I often don't have the time, and most often the physical ability to perform certain mechanical repairs or actions. Just a heads up from a long ago former Service Manager and ASE guy. I bring our vehicles in now for almost ALL needs, would rather get then done at one time than multiple appointments.
1/1/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Mulvane, KS
Mark C|2016 GMC 1500 Sierra
Confirmed Service Customer
12/1/2025
My service advisor was courteous and helpful. Very nice facility and waiting area. I was in and out in an expected amount of time.
12/2/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
EL DORADO, KS
Theodore W|2026 GMC Yukon
Confirmed Sales Customer
12/1/2025
Great service! We enjoy working with Mike H.
Michael Hauschild
12/2/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Wichita, KS
James P|2026 GMC Sierra 1500
Confirmed Sales Customer
12/1/2025
All went smooth
Michael Hauschild
12/3/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Wichita, KS
Eligio Z|2021 GMC Yukon
Confirmed Service Customer
11/21/2025
It was great
12/3/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Wichita, KS
Jason/brenna J|2026 Buick Encore GX
Confirmed Service Customer
12/5/2025
They fit me in on a Saturday and got my oil changed very quickly
12/6/2025
Hi, we're so happy we were able to help you out! Thank you for choosing Hatchett Buick GMC and we hope to see you again soon!
Argonia, KS
Garry C|2024 Buick Enclave
Confirmed Service Customer
12/10/2025
I was impressed with the level of customer service, the service technician kept me informed all along the way on the progress of repairs. the explained everything! I will be back for service needs in the future
12/11/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
Wichita, KS
Chad C|2026 Buick Envista
Confirmed Sales Customer
12/12/2025
Travis made my buying experience easy
Travis McCray
12/13/2025
We’re so glad Travis made your buying experience easy! Providing a seamless and stress-free process is exactly what we aim for.
Wichita, KS
Terry S|2026 Buick Enclave
Confirmed Sales Customer
12/17/2025
I have known Mike for years
Michael Hauschild
12/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Wichita, KS
Charlie J|2024 Chevrolet Colorado
Confirmed Service Customer
12/17/2025
Stevie was awesome took care of everything.
12/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Derby, KS
Darin W|2026 GMC Canyon
Confirmed Sales Customer
12/31/2025
Rhett was fantastic to work with. Very knowledgeable and made the truck buying experience a pleasure
Rhett Makovec
1/1/2026
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Darin! We look forward to helping again in the future. Take care!
Wichita, KS
Aaron Z|2025 GMC Acadia
Confirmed Service Customer
11/14/2025
Great customer service
11/15/2025
Thank you for choosing Hatchett Buick GMC as your first choice for all your automotive needs! We hope to be of service to you again in the future. Best wishes, Hatchett Buick GMC
WICHITA, KS
Ict Metal Llc H|2026 GMC Sierra 2500 HD
Confirmed Service Customer
11/14/2025
Worked as it should. Noticed the staff doing a great job dealing with a difficult customer.
11/15/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Until the next time we meet, take care!
Wichita, KS
Matthew R|2024 GMC Yukon XL 1500
Confirmed Service Customer
11/14/2025
Very friendly and thorough, convenient service.
11/15/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any further questions, please don't hesitate to reach out!
WICHITA, KS
Mario C|2025 GMC Sierra 1500
Confirmed Service Customer
12/22/2025
Easton did a great job. Thank you ????
12/24/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
Goddard, KS
Karen H|2026 GMC Terrain
Confirmed Service Customer
12/22/2025
It was great
12/24/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Derby, KS
Darrell H|2023 Chevrolet Camaro
Confirmed Service Customer
1/2/2026
Great service
1/3/2026
We appreciate your kind words and are glad you received great service during your visit.
Andover, KS
Kelley H|2017 Buick Enclave
Confirmed Service Customer
1/2/2026
Took car I’m for airbag recall, just a very small hiccup, everything was worked out same day.
1/3/2026
Thank you for sharing your experience, we’re glad the recall service was completed the same day and any small hiccup was quickly resolved. We appreciate your patience and trust.
Eastborough, KS
Tracy G|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
1/2/2026
Excellent folks! Alan Spencer made it easy open honest communication!
Alan Spencer
1/3/2026
We appreciate the enthusiastic feedback, Alan will be glad to know his open and honest communication made everything easy. Thank you for sharing your experience.
Goddard, KS
Mark B|2021 GMC 1500 Sierra
Confirmed Service Customer
1/5/2026
Emily did a great job getting me checked in. She was very polite, knowledgeable, and got me in and out in great time.
1/6/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
Pratt, KS
Patrick H|2026 GMC Sierra 1500
Confirmed Sales Customer
12/2/2025
The transaction was flawless. JOHN had all the paperwork ready after signing a few documents. He showed us to our new Sierra. He explained some of the key features of the truck. And we were on our way home.
John McEwen
12/3/2025
Wow! Your great feedback truly made our day! We appreciate you for letting others know about your experience! Congratulations on your new vehicle, Patrick! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Augusta, KS
Steven S|2026 GMC Sierra 1500
Confirmed Service Customer
12/20/2025
Enjoyed having a nice coffee lounge to relax while waiting on my vehicle. Appreciated having my first oil change and tire rotation for free.
12/21/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hatchett Buick GMC. If you're ever in need of more help, please let us know!
Medicine Lodge, KS
Laurence B|2026 GMC Canyon
Confirmed Sales Customer
1/1/2026
travis did a great job
Travis McCray
1/2/2026
Thank you so much for your feedback! We’re delighted to hear that our staff provided excellent service. Your kind words mean a lot to us, and we’ll be happy to pass along your praise to him.
Benton, KS
Timothy M|2026 GMC Terrain
Confirmed Sales Customer
1/1/2026
I think Mike was knowledgeful, not pushy for a sale, but just right. Final paperwork had some problems, not because of the dealership, however. Overa;;, a great evperience.
Michael Hauschild
1/2/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Derby, KS
Lakendra S|2025 Buick Enclave
Confirmed Service Customer
1/1/2026
Quick and efficient communication, great customer service.
1/2/2026
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
Wichita, KS
Jerome J|2026 GMC Sierra 1500
Confirmed Sales Customer
1/1/2026
Very good.
Alan Spencer
1/2/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Rose Hill, KS
Edwina S|2025 Buick Envista
Confirmed Service Customer
1/6/2026
Greeted immediately and professionally.
1/7/2026
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Wichita, KS
Jon M|2025 GMC HUMMER EV SUV
Confirmed Service Customer
1/7/2026
Generally the experience with your people was good. My issue is with the process to get a rental car. Not only did it take a lot of extra time to be driven to Hertz and fill out all the details but I was also given a car that is not comparable to my vehicle being serviced in size or features. Not having a GMC loaner for me to borrow while my nearly $100k car is getting warranty work done is a sub par experience. Lastly when my windshield was replaced there was plenty of debris on my dashboard and the windshield was not clean. Smidges and suction cup marks had to be cleaned up.
1/8/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Wichita, KS
Tery M|2024 GMC Sierra 1500
Confirmed Service Customer
12/18/2025
was treated Great!
12/19/2025
Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
Wichita, KS
Teri H|2023 Buick Envision
Confirmed Service Customer
12/22/2025
It was great
12/24/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
wichita, KS
Timothy Z|2026 GMC Sierra 1500
Confirmed Sales Customer
12/29/2025
John was patient and helped out in my truck buying experience. He was never pushy during the whole process.
John McEwen
12/30/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Wichita, KS
Thomas A|2026 GMC Sierra 1500
Confirmed Sales Customer
12/29/2025
Hatchett GMC staff was very professional and kept me informed throughout the purchasing process. They made the delivery process easy and fast. They really are the best.
Alan Spencer
12/30/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Wichita, KS
Jack W|2024 GMC Sierra 2500 HD
Confirmed Service Customer
1/2/2026
Service was exceptional
1/3/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Wichita, KS
Sophia C|2025 Buick Encore GX
Confirmed Service Customer
1/8/2026
Kind employees
1/9/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Derby, KS
Natalie F|2017 Buick Encore
Confirmed Service Customer
1/13/2026
Fast and friendly service, and upfront about vehicle maintenance costs!
1/14/2026
Hello, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
Wichita, KS
Timothy H|2024 Buick Enclave
Confirmed Service Customer
1/14/2026
Great customer service, Eric the manager & the service reps Matt & Emily are great. . Thanks for having a great team. I like your specials and discounts
1/14/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
WICHITA, KS
Jeffrey B|2024 GMC Yukon
Confirmed Service Customer
1/15/2026
Great service, very prompt.
1/17/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Wichita, KS
Kathryn Or Marlana B|2023 GMC Terrain
Confirmed Service Customer
12/19/2025
Emily Miller was awesome! Very communicative and personable! Had to go back a couple times but not a big deal at all! Got everything solved necessary. :)
12/20/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hatchett Buick GMC! We are always more than happy to assist you if anything else comes up. Take care!
Maize, KS
Christopher H|2018 GMC 1500 Sierra
Confirmed Service Customer
12/29/2025
Took my vehicle in for tpms sensor, diagnostic showed 3 bad sensors, leak in oil cooling line and leaking water pump. Service associate got repairs ok’d through warranty company and completed all work that same day. I was very impressed with the way they handled everything.
12/30/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
HAYSVILLE, KS
David/nancy W|2024 GMC Sierra 1500
Confirmed Service Customer
12/31/2025
Stevie did such an amazing job!
1/1/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
ANDOVER, KS
Jeremy B|2020 GMC Yukon XL
Confirmed Service Customer
1/5/2026
Everything was great.
1/6/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
Wichita, KS
Michael M|2023 GMC Sierra 1500
Confirmed Service Customer
1/7/2026
I needed to drop my truck off and leave it for an oil change and tire rotation. Jayden couldn’t have been nicer or more accommodating.
1/8/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
PRATT, KS
Steve H|2026 GMC Acadia
Confirmed Sales Customer
1/13/2026
Easy to deal with
John McEwen
1/14/2026
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Andover, KS
Steven C|2021 Buick Enclave
Confirmed Service Customer
1/16/2026
Always prompt, friendly and courteous. I wouldn’t think of going anywhere else for a car or service work.
1/16/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
WICHITA, KS
Janelle V|2026 Buick Encore GX
Confirmed Service Customer
1/16/2026
Your service dept was courteous and thorough. Stevie was knowledgeable abd spent time explaining things when we had questions. She is an asset to your company! The drivers who gave me a ride from and back to the shop was friendly and we appreciated the ride
1/17/2026
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
Wichita, KS
Greg T|2025 Buick Enclave
Confirmed Service Customer
12/15/2025
No comments
12/16/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Wichita, KS
Angel B|2023 GMC Sierra 1500
Confirmed Service Customer
12/28/2025
Emily was amazing and friendly
12/29/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
Wichita, KS
Kelsey B|2025 GMC Yukon
Confirmed Service Customer
1/3/2026
I always receive the BEST service at Hatchett. It all starts with Jason Hess and the incredible service he provides
1/4/2026
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
WICHITA, KS
Courtney H|2024 GMC Yukon XL 1500
Confirmed Service Customer
1/7/2026
Always quick and thorough!
1/8/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Eastborough, KS
Jessica P|2026 GMC Yukon XL 1500
Confirmed Service Customer
1/7/2026
Stevie was so helpful. She got me taken care of right away and was great about communicating.
1/8/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Colwich, KS
Debbie R|2023 GMC Acadia
Confirmed Service Customer
1/8/2026
My visit was for an oil change. I was kept waiting two hours. I understand this was my first visit to your facility with this vehicle but since I had an appointment I assumed I would be out in about an hour. Other folks came and went while I still waited, no one came to update me. I feel like the service could’ve been much faster and more communication.
1/9/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Kechi, KS
Kevin M|2025 Buick Envista
Confirmed Service Customer
1/16/2026
Our service advisor was fantastic to work with. She seemed to anticipate our needs and was concerned with seeing that the issue was resolved.
1/17/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
Chanute, KS
Kaytreuna C|2016 GMC Terrain
Confirmed Service Customer
1/18/2026
The response time was quick
1/19/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
WICHITA, KS
Bradley R|2025 GMC Yukon
Confirmed Service Customer
1/1/2026
Great customer service!
1/2/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Wichita, KS
Mike S|2018 GMC Canyon
Confirmed Service Customer
1/1/2026
excellent service. i like to have them put a sticker on the window suggesting the recommended mileaqe for the next service and you didn't do that. otherwise, bperfect.
1/2/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
WICHITA, KS
Chris M|2015 GMC 1500 Sierra
Confirmed Service Customer
1/21/2026
The service was fine internally as far as I could tell, but externally, my truck was left with dirty hand prints, smudge marks, and black smears. I had just freshly washed my "white" truck, and recleaning this mess in the 20 degree weather did not make me very happy.
1/22/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Park City, KS
Carlos S|2026 GMC Sierra EV
Confirmed Service Customer
1/21/2026
Stevie was great to work with however I feel like the service took a long time for a very simple issue and I really wish Hatchett had loaners instead of rentals.
1/22/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Wichita, KS
Josie Or Mike R|2023 GMC Terrain
Confirmed Service Customer
1/24/2026
Emily was very helpful keeping us informed and taking care of filing the reports without warranty provider. The repair was done quickly.
1/25/2026
Thank you for your detailed and appreciative review of Emily’s support. Her dedication to communication and quick service helps make the process stress-free, and we’re glad everything was handled efficiently. We truly value your confidence in our team.
Park City, KS
Mario C|2025 GMC Sierra 1500
Confirmed Service Customer
1/26/2026
Great job
1/27/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Goddard, KS
Virgil H|2026 GMC Yukon XL 1500
Confirmed Sales Customer
1/30/2026
We were especially pleased with Alan Spencer, our sales person. He was pleasant, knowledgeable and professional in all ways. Virgil and Mary Jo Huseman
Ellsworth, KS
Allen T|2026 GMC Canyon
Confirmed Sales Customer
2/3/2026
I wish I would have asked how much they were giving me for my trade in, but that’s on me. Other than that, I was in and out and on my way very quickly.
Topeka, KS
Tom G|2019 GMC 1500 Sierra
Confirmed Service Customer
12/31/2025
Quick, professional, and simple. A very straightforward process. I will come back every time.
1/1/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
WICHITA, KS
Glenn F|2020 GMC Acadia
Confirmed Service Customer
12/31/2025
Emily was very helpful and got me right in for service. I had a dying battery. I have 60k miles and she got together what I needed for service 60k. Hopefully I can get her to help me when I return.
1/1/2026
Hi, we are so happy to read such a great review about Hatchett Buick GMC! We sincerely value your business and look forward to your next visit!
Wichita, KS
Michael M|2023 GMC Sierra 1500
Confirmed Service Customer
1/21/2026
I appreciated the ease of making an appointment with the service rep and getting a courtesy ride home was a life saver. Very happy with all aspects of the service.
1/22/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PRATT, KS
Dennis D|2024 GMC Yukon
Confirmed Service Customer
1/27/2026
Exceptional customer service!
1/28/2026
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
Wichita, KS
Matthew R|2024 GMC Yukon XL 1500
Confirmed Service Customer
1/27/2026
Emily was awesome! Very quick turnaround, even when more services were added on. Highly pleased with the care received.
1/28/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience. We're looking forward to your next visit with us!
WICHITA, KS
Heather W|2026 GMC Yukon
Confirmed Sales Customer
1/27/2026
My experience was the best ever! We had shopped around to various dealerships and Yusef at Hackett GMC made our experience seamless. The day we walked in to just looking around to the day we decided to buy our new Denali. I will recommend this dealership to anyone who asks and will also say how nice everyone is and accommodating to your needs and wants.
Yusuf Awadi
1/28/2026
Hi, we really appreciate your positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Wichita, KS
John P|2021 Buick Encore GX
Confirmed Service Customer
1/30/2026
The entire process was smooth, timely, and clearly communicated. I appreciated how the team walked me through the results of the inspection and outlined what to expect for future services without any pressure. It made planning ahead much easier, and the professionalism from start to finish really stood out.
WICHITA, KS
Jaden J|2022 GMC 2500HD Sierra
Confirmed Service Customer
2/2/2026
Friendly customer service. But the service is overpriced. Labor was especially overpriced for the short amount of time your technicians spent working on my vehicle!
Wichita, KS
Rob D|2025 GMC Canyon
Confirmed Service Customer
1/12/2026
Very friendly and efficient service again !
1/14/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Wichita, KS
Carolyn H|2025 Buick Envision
Confirmed Service Customer
1/12/2026
It was great!
1/14/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Benton, KS
Julie R|2025 Buick Enclave
Confirmed Service Customer
1/22/2026
I had to bring my car in earlier than my appointment time in order to get to work. I was greeted immediately and told it was no problem. When I returned after work my car was ready to go. The work that was done was reviewed and explained. Since it was too cold to wash my car in the morning, a car wash was offered. I accepted, waited briefly in the lounge while it was washed and sent on my way. Excellent Service! Thank you.
1/24/2026
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
Clearwater, KS
Jon T|2026 GMC Acadia
Confirmed Sales Customer
1/23/2026
Extremely knowledgeable salesman and staff. Very easy purchase!
Rhett Makovec
1/24/2026
Your thoughtful review means a lot, and we’re glad our knowledgeable team made your purchase easy. Thank you for trusting us with your vehicle!
Wichita, KS
Jeremie M|2025 Buick Envista
Confirmed Service Customer
1/23/2026
Repair work and service. Very simple and Hatchett is very easy to work with!!
1/24/2026
Thank you for your kind feedback! We’re happy Hatchett Buick GMC made your repair and service experience simple and easy.
Hutchinson, KS
Carrie Z|2025 GMC Yukon
Confirmed Service Customer
1/27/2026
Stevie was great. Kept me up to date on my vehicle. Easy to get ahold of, called when she said she would.
1/28/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience. We're looking forward to your next visit with us!
Wichita, KS
Darla T|2021 GMC Acadia
Confirmed Service Customer
1/27/2026
Friendly staff. Quick service.
1/28/2026
Hi, thank you for taking the time to leave a review for us at Hatchett Buick GMC! We're looking forward to your next visit!
Rose Hill, KS
Randall V|2025 GMC Sierra 1500
Confirmed Service Customer
2/4/2026
Pleasant experience. .
Valley Center, KS
Ronald R|2024 GMC Sierra 1500
Confirmed Service Customer
2/4/2026
I had a very good experience at Hatchett GMC. All work was performed in a reasonable amount of time. A big thank you to service advisor Emily Miller and mechanic Jacob Skeels. Ron Ruggles
Augusta, KS
Bryan D|2025 GMC Sierra 3500 HD
Confirmed Service Customer
2/11/2026
Everything was done, correct and efficient.
El Dorado, KS
Martin C|2014 GMC 1500 Sierra
Confirmed Service Customer
1/15/2026
Welcome by Stevie and very prompt service!
1/17/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
WICHITA, KS
Harold K|2015 GMC Yukon
Confirmed Service Customer
1/15/2026
Excellent attention from Tech Advisor.
1/17/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
WICHITA, KS
Janice G|2025 Buick Envista
Confirmed Service Customer
1/15/2026
The regular maintenance was completed before the estimated time. Very nice and great atmosphere.
1/15/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
Wichita, KS
Phillip F|2026 GMC Sierra 1500
Confirmed Service Customer
1/28/2026
Smooth and Easy
1/29/2026
Thank you for the positive review. We’re glad your experience was smooth and easy from start to finish. We appreciate your business and look forward to seeing you again.
Elkhart, KS
Robert/ Sara P|2021 GMC Acadia
Confirmed Service Customer
1/28/2026
Came in for an oil change, and the tech noticed an oil leak. I then spoke with Jaden and he maid the foundation for getting the repair diagnosed and repaired. Communication was excellent through the entire process and I will continue to have my service work completed here. Thank you
1/29/2026
Thank you for this thoughtful and detailed feedback. We’re glad Jaden and the team communicated clearly and took care of the issue from diagnosis to repair. Your trust means a lot, and we’re happy to keep your service with us.
Augusta, KS
Kerry P|2025 Buick Enclave
Confirmed Service Customer
2/2/2026
Quick, friendly & it was clean in the waiting room
WICHITA, KS
James W|2023 GMC Sierra 1500
Confirmed Service Customer
2/11/2026
No issues
Wichita, KS
Roxanne W|2019 GMC Acadia
Confirmed Service Customer
2/13/2026
Very efficient & answered my questions.
Towand, KS
Richard R|2026 GMC Sierra 1500
Confirmed Sales Customer
2/17/2026
It was a very good experience.
Salina, KS
Bobbi F|2017 GMC Acadia
Confirmed Service Customer
2/17/2026
Easton, our service advisor, was great! He communicated and kept us informed about any and all issues that were found and got our extended warranty to cover several issues so we did not have to incur that additional cost. They finished a day ahead of the quoted day which is very helpful.
WICHITA, KS
Eric V|2026 GMC Sierra 1500
Confirmed Sales Customer
2/19/2026
Everything went as expected!
Maize, KS
John J|2015 GMC Yukon
Confirmed Service Customer
12/31/2025
Very responsive in a professional manner.
1/1/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
WICHITA, KS
Mark B|2021 GMC 1500 Sierra
Confirmed Service Customer
1/20/2026
My service rep Emily Miller got me checked in and set up with a rental car for the day. Everything went smooth, the mechanic took care of all my schedule maintenance that was due, took care of a recall and sent me on my way. Very pleased with the service!!
1/22/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Pratt, KS
Austin E|2026 GMC Yukon XL 1500
Confirmed Sales Customer
1/21/2026
Great experience
Walter Zitlow
1/22/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Eureka, KS
Ted P|2025 Buick Encore GX
Confirmed Service Customer
1/23/2026
I always appreciate the friendly service
1/24/2026
We’re grateful for your kind feedback about our friendly service. It’s always a pleasure assisting you, and we hope to see you again soon.
Wichita, KS
Kirk R|2024 GMC Sierra 2500 HD
Confirmed Service Customer
1/26/2026
The check-in process is always friendly and efficient with Emily. The repairs were completed in less time than expected. It was a great experience...always is!
1/27/2026
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
Wichita, KS
Lon J|2023 GMC Sierra 2500 HD
Confirmed Service Customer
1/28/2026
Matt and Emilee were very helpful and kept me informed about the schedule. Perfectly done.
1/29/2026
Thank you for the wonderful feedback. We’re happy Matt and Emilee kept you informed and right on schedule. We appreciate your business and look forward to your next visit.
South Lake, TX
Geri H|2026 GMC Yukon XL 1500
Confirmed Sales Customer
2/12/2026
Walter gave us the best service we have ever gotten from a dealership. He is so knowledgeable and professional. We will always buy from him!
Hutchinson, KS
Amanda N|2016 Buick Enclave
Confirmed Service Customer
2/15/2026
Very very fast and efficient I appreciate that.
Wichita, KS
Joshua N|2025 GMC Sierra 1500
Confirmed Service Customer
2/16/2026
People were processed behind me so I was the last one to get my oil changed even though I showed up early before opening time.
Maize, KS
Claude M|2026 GMC Canyon
Confirmed Sales Customer
2/18/2026
Experienced, friendly, interested in the customer. An enjoyable experience. They will have my future business.
Oklahoma City, OK
Larry B|2018 GMC Acadia
Confirmed Service Customer
1/5/2026
They do a great job!
1/6/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
DERBY, KS
Ruth F|2026 Buick Envision
Confirmed Sales Customer
1/21/2026
I felt like family as I knew several people there
Rhett Makovec
1/22/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Benton, KS
Howard H|2016 GMC Yukon
Confirmed Service Customer
1/21/2026
The technician told us how long it would take and she was very accurate. She went over the work and mentioned several things that might need to be fixed also.
1/22/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Haysville, KS
Roy O|2019 GMC 1500 Sierra
Confirmed Service Customer
1/22/2026
It was my first experience them and it went great. They adequately answered the questions I had about the truck.
1/24/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
Maize, KS
Kylie Y|2026 Buick Encore GX
Confirmed Sales Customer
1/28/2026
My salesperson was amazing! The whole process was quick and easy. Would definitely go back!!
Walter Zitlow
1/29/2026
Thank you for the wonderful feedback. We’re glad your salesperson made the process quick, smooth, and enjoyable. We appreciate your loyalty and look forward to helping you again soon.
wichita, KS
Richard K|2024 GMC Sierra 1500
Confirmed Service Customer
2/3/2026
very satisfied with the service
WICHITA, KS
Michael O|2018 Buick Envision
Confirmed Service Customer
2/12/2026
Took two hours for oil change and wheel alignment. Seems a bit long but I could be wrong. Explanation of charges before service not quite as complete as they could have been.
WICHITA, KS
Robert W|2025 Buick Envision
Confirmed Service Customer
2/13/2026
We were met quickly and with courtesy. Even though we were early for our appointment, the staff were able to take care of the service needed very quickly.
Pratt, KS
Stephen C|2020 GMC 1500 Sierra
Confirmed Service Customer
2/14/2026
My visit for an oil change and tire rotation went like clock work. Well done.
WICHITA, KS
Peggy F|2026 GMC Acadia
Confirmed Service Customer
2/19/2026
Treated so kindly! Vehicle much cleaner than when we brought it in( sorry about that!) Everyone is super friendly and they even helped with some tech things...greatly appreciate them. It was a great day when we came to your dealership!
Alva, OK
Nick M|2021 GMC 1500 Sierra
Confirmed Service Customer
2/20/2026
First off, Stevie did a fantastic job at making sure I was taken care of and up to date on all information regarding my Truck. Very responsive and easy to speak with. Tyler was quick to remove my engine and replace it with a brand new one. Only took him a couple days so I was not out of my vehicle for very long. Overall, the experience with Hatchett was top tier and they just won my business for my vehicle moving forward!
WICHITA, KS
Tom L|2024 GMC Sierra 1500
Confirmed Service Customer
1/20/2026
Everything was done to my satisfaction and very professional
1/22/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Wichita, KS
Regina P|2026 Buick Encore GX
Confirmed Sales Customer
1/20/2026
Mike and Zack were very good about explaining everything to me. They were very professional and very friendly. I am very pleased with my purchase.
Michael Hauschild
1/22/2026
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
wichita, KS
Beverly W|2012 Buick LaCrosse
Confirmed Service Customer
1/29/2026
Excellent customer service job was done in a timely manner.
WICHITA, KS
Joseph R|2020 Buick Enclave
Confirmed Service Customer
2/2/2026
Good experience
Wichita, KS
Brent B|2023 GMC Yukon XL 1500
Confirmed Service Customer
2/5/2026
Great experience and service along with good communication throughout the process.
WICHITA, KS
Jaret F|2018 GMC 2500HD Sierra
Confirmed Service Customer
2/9/2026
When scheduling appointments a week out it would be helpful to make sure the part is in stock versus waiting an additional day, because the part was not available. Especially when the appointment was set for glow plug #4. Thanks!
BEL AIRE, KS
Carrie P|2024 GMC Yukon
Confirmed Service Customer
2/13/2026
Great service as always!!
WICHITA, KS
Cole R|2026 Buick Envista
Confirmed Service Customer
2/13/2026
Experiences have been great
Wichita, KS
Michael G|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
2/13/2026
Routine service - fast & efficient
wichita, KS
Randall L|2026 GMC Yukon
Confirmed Service Customer
2/13/2026
Great
Wichita, KS
Debra S|2026 Buick Encore GX
Confirmed Sales Customer
2/18/2026
Alan answered my questions and we were shown around the dealership so I feel comfortable coming back for service.
Dodge City, KS
Wilber Y|2021 GMC 1500 Sierra
Confirmed Service Customer
2/19/2026
Always a pleasant experience...though costly this time. We always feel treated fairly and honestly. Always good to chat with Rhett as well
WINFIELD, KS
Troy H|2025 GMC Sierra 1500
Confirmed Service Customer
2/21/2026
The service consultant “Stevie” was great to work with, but repairs to the radio and USB were unsuccessful. This will unfortunately require another service appointment which takes time I don’t have.
GROVE, OK
Justin S|2015 Buick Encore
Confirmed Service Customer
2/9/2026
My experience was very good customer service, but I came in because of a thumping sign possibly coming from my front left tire. Your employee recommended a tire balance and rotation. So that’s what got done. Driving off the lot, it immediately started pulling to the right and the thumping was still there. So coming to your service department made the problem worse. I won’t be returning.
Wichita, KS
James F S|2021 GMC Acadia
Confirmed Service Customer
2/9/2026
Check in went smooth and the required service was accomplished in a reasonable amount of time. Check out went smooth also.
DERBY, KS
Paul M|2025 GMC Yukon XL 1500
Confirmed Service Customer
2/9/2026
Very professional, great service.
Wichita, KS
Kent M|2019 GMC 1500 Sierra
Confirmed Service Customer
2/23/2026
They were so knowledgeable and friendly and made me feel really comfortable.
ANDOVER, KS
Robert Eric I|2024 GMC Canyon
Confirmed Service Customer
2/24/2026
Professional staff. Timely delivery
Wichita, KS
Easton K|2023 GMC Sierra 1500
Confirmed Service Customer
2/24/2026
Emily is the best! Always take great care of me
Wichita, KS
Scott S|2024 GMC Acadia
Confirmed Service Customer
2/24/2026
Service was great and car was ready earlier than I anticipated.
WICHITA, KS
Raymond G|2026 Buick Enclave
Confirmed Sales Customer
2/26/2026
Always a pleasure doing business with Hatchett!
WICHITA, KS
Martin M|2020 Buick Enclave
Confirmed Service Customer
2/26/2026
I was totally pleased with the support provided by Emily, my service representative. And I think the techs did a great job actually servicing my vehicle. They were all excellent. However, I am very concerned with dealership because I feel I was either seriously deceived or grossly uninformed about the coverage provided by the $3000 “ lifetime warranty” I purchased. Multiple times I was told “ everything is covered”! And it was not until I brought my car in to repair an exhaust problem that I was provided a detailed document showing that was not the case. I am paperwork obsessed so I know that I was in possession of every piece of paper I was given on the day I took possession of the car. That document was never given to me. So my feedback is that Emily and the mechanics did an excellent job but the dealership and the finance manager who sold me the car get a serious failing grade…very disappointing.
WICHITA, KS
Kevin P|2026 GMC Canyon
Confirmed Sales Customer
3/2/2026
Travis was great to work with! Very professional and helped set all up and made the experience easy.
Travis McCray
3/3/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! We look forward to assisting you again in the future.
Derby, KS
Mark B|2025 GMC Yukon
Confirmed Service Customer
2/3/2026
Got me in and out on a timely manner.
WICHITA, KS
Roy C|2020 GMC Canyon
Confirmed Service Customer
2/3/2026
Stevie and Emily always do an outstanding job every time. Very knowledgeable and professional.
WICHITA, KS
Leigh R|2018 GMC Terrain
Confirmed Service Customer
2/4/2026
Give Matt a shout out .....and the two girls working the row of service desks
WICHITA, KS
Derick S|2021 GMC 1500 Sierra
Confirmed Service Customer
2/24/2026
Had a very positive experience, had an unexpected issue come up with a truck I recently purchased, Emily went above and beyond with working with me so I wouldn't be stuck with the entire costs of repairs, she definitely made a stressful situation alot easier to deal with...Thanks to everyone who helped out on this......
Wichita, KS
David D|2024 Buick Encore GX
Confirmed Service Customer
2/24/2026
A very well run operation. I was promptly greeted and was out in an hour.
Wichita, KS
Erik H|2025 GMC Sierra 2500 HD
Confirmed Service Customer
2/26/2026
Everyone makes it a point to get service or repairs done in a timely manner
NES CITY, KS
Erin H|2021 GMC Yukon XL
Confirmed Service Customer
3/3/2026
I was told when I dropped off the vehicle that it would be a 1-1.5 hour wait for an oil change, so I chose to set up my computer and work in the waiting room. After 2 hours of waiting, I noticed that many other customers were getting updates from their advisors on the progress of their car, and some even showed up after me, and left before me. At that point, I called and left a message with the service desk (because I didn't want to leave my computer and belongings sitting there to walk away to ask). About 15 minutes later, a woman came out to tell me that my advisor (Easton) was on his lunch break. At this point, it had been 2.5 hours of waiting, with no update from him. At the 3 hour mark, he finally came out to tell me my car was done. THREE HOURS with no updates, and double the amount of time I had been told. To sit there for that long with no update is VERY frustrating, not to mention I had a sick 11 year old at home waiting for me to return. Had I known it was going to be a 3 hour wait up front, it would have been a different story. But being that this was my first experience with Hatchett and having to wait that long with no communication from the service department was extremely frustrating - with no apology or anything. Do better, Hatchett. Do better.
3/5/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Wichita, KS
Andrea Z|2024 GMC Yukon
Confirmed Service Customer
3/3/2026
Easy and fast
3/3/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
Andover, KS
Darrel M|2014 Buick Enclave
Confirmed Service Customer
2/23/2026
service team is great
wichita, KS
Craig C|2022 GMC Yukon
Confirmed Service Customer
3/2/2026
Matt in service is great. John McEwen did an amazing job helping me through the process. I love working with Jason Hess. He is the bomb. Cheers, Burnsie
3/3/2026
Wow, we're glad you had such a wonderful experience with us! Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! We look forward to assisting you again in the future.
WICHITA, KS
Eric H|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
3/2/2026
My person did a wonderful job getting me through quickly and this was the best service appointment I have had since working with the dealership 2 yrs ago
3/3/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Maize, KS
Debora S|2017 Buick Envision
Confirmed Service Customer
3/2/2026
My tire pressure senor nolonger work
3/3/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
WICHITA, KS
Virginia J|2026 Buick Envista
Confirmed Sales Customer
3/2/2026
From the salesman to the financial everyone was very patient and very nice. When my parents were buying a vehicle. There was no pressure and we felt very comfortable with their help
Yusuf Awadi
3/3/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Derby, KS
James T|2024 GMC Sierra 2500 HD
Confirmed Service Customer
3/2/2026
Always the best service. Stevie always takes great care in helping me and making sure everything is done correctly.
3/3/2026
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! We look forward to assisting you again in the future.
Derby, KS
Dana M|2019 GMC 1500 Sierra
Confirmed Service Customer
3/12/2026
Service was awesome, and timely! My service guy was great!
3/12/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
BEL AIRE, KS
Travis Y|2026 GMC Yukon XL 1500
Confirmed Sales Customer
3/12/2026
Alan was great to deal with, even stayed late to get the deal closed.
Alan Spencer
3/13/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Wichita, KS
Joe S|2020 GMC 1500 Sierra
Confirmed Service Customer
2/11/2026
Outstanding professionalism
Wichita, KS
Paul M|2025 GMC Yukon XL 1500
Confirmed Service Customer
2/11/2026
Easton took great care of me and my GMC.
Wichita, KS
Jeremy H|2019 GMC Terrain
Confirmed Service Customer
2/23/2026
Repaired the item we requested in a timely manner. Kept in communication with us.
WICHITA, KS
Hamendra B|2024 GMC Yukon XL 1500
Confirmed Service Customer
2/23/2026
Informative, helpful, spot on timeliness, excellent communication
Wichita, KS
Carla S|2020 Buick Encore GX
Confirmed Service Customer
2/23/2026
The service representative was nice and very helpful. My check engine light came on after my service and she looked at everything under my hood and hooked it up even after my light went off. On the other hand the video of the inspection needs work. I had a hard time understanding the tech because he talked so low and there was chaos going on that wasn’t professional to be on a video sent to a customer. If you’re able to see the video you’ll understand what I mean
El Dorado, KS
Garold K|2025 GMC Canyon
Confirmed Service Customer
2/25/2026
It was my first Oil change on my 2025 GMC Canyon….My appointment was made on time & service was quick
Haysville, KS
Sheila B|2023 GMC Terrain
Confirmed Service Customer
2/25/2026
Emily is a knowledgeable person. Really knows her job and very kind person to work with
EL DORADO, KS
Therese C|2026 GMC Acadia
Confirmed Sales Customer
3/4/2026
We tried working with several delearships to purchase my Acadia and Hatchett was by far the best. Kris did a great job helping me through the process.
Kristofer Quillin
3/5/2026
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Hatchett Buick GMC and we hope to see you again soon!
Belle Plaine, KS
Robert W|2015 GMC Acadia
Confirmed Service Customer
3/9/2026
Good reservation on timing...all well done promptly. Thanks
3/9/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
WICHITA, KS
Rob R|2024 GMC Yukon XL 1500
Confirmed Service Customer
3/11/2026
$125 oil change feels extreme Service people are good and timely Ride service is good but I would like a free loaner better.
3/12/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Wichita, KS
Judy L|2026 GMC Acadia
Confirmed Service Customer
3/16/2026
Wonderful experience! Very easy to schedule with the app and also so many available appointments. I loved that! Super fast service and a car wash. Lovely experience all around!
3/17/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Wichita, KS
Edward F|2021 GMC 1500 Sierra
Confirmed Service Customer
3/2/2026
Got me in as scheduled. Kept me informed and did an excellent job.
3/3/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
WICHITA, KS
Lon J|2023 GMC Sierra 2500 HD
Confirmed Service Customer
3/2/2026
Stevie kept me posted. The mechanics worked to quickly address the issue. GMC covered the warrantable parts without question. Great service.
3/3/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
South Lake, TX
Michelle H|2019 GMC Acadia
Confirmed Service Customer
3/5/2026
Jayden was great!! My car was there for two weeks and Jayden made contact with me everyday to give me an update! Very pleased with his service!
3/6/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience. We're looking forward to your next visit with us!
Harper, KS
Jason S|2026 GMC Canyon
Confirmed Sales Customer
3/6/2026
Smooth and Fast!
Rhett Makovec
3/7/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hatchett Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
Colby, KS
Jack G|2021 GMC Yukon
Confirmed Service Customer
3/6/2026
I LOVE HATCHETT
3/7/2026
Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
Andover, KS
Jeffrey D|2026 GMC Sierra EV
Confirmed Sales Customer
3/6/2026
I’ve bought several vehicles from Alan… great experience with all of them.
Alan Spencer
3/7/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
Valley Center, KS
Danny G|2025 Buick Enclave
Confirmed Service Customer
3/15/2026
Great, timely service. Everyone one was very friendly.
3/16/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Wichita, KS
Scott A|2026 GMC Sierra 1500
Confirmed Sales Customer
3/16/2026
Kris was very informative and made the process easy.
Kristofer Quillin
3/17/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Wichita, KS
Ray K|2011 GMC Terrain
Confirmed Service Customer
3/18/2026
BEST EXPERIENCE EVER HAD AT A DEALERSHIP EMILY MILLER WAS GREAT WILL DEFINATELY BE BACK T EXP ERI ENCE EVER HAD AT A DEALERSHIP, E
3/19/2026
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If there's anything further we can do for you, we are happy to help!
Council Grove, KS
Janeen W|2013 Buick LaCrosse
Confirmed Service Customer
1/23/2026
Emily is great at letting me know what is going on. I appreciate her attention to details.
1/24/2026
Thank you for your thoughtful review! We’re glad Emily kept you informed and provided attentive, detailed service.
Wichita, KS
Gary W|2016 GMC Acadia
Confirmed Service Customer
1/23/2026
Unscheduled visit to get a battery replaced. Completed in an hour or thereabouts.
1/24/2026
Thank you for sharing your feedback! We’re glad your battery replacement was quick and convenient, and we look forward to your next visit.
DERBY, KS
Micah R|2018 Buick Encore
Confirmed Service Customer
2/24/2026
Great communication
Haysville, KS
Jason R|2024 GMC Sierra 1500
Confirmed Service Customer
2/25/2026
Everything was fine but you re-installed the cabin air filter backwards after inspecting it. It was installed with the air flow up instead of down. Need to have better attention to detail.
Wichita, KS
Dax B|2024 GMC Sierra 2500 HD
Confirmed Service Customer
2/25/2026
Thank you for getting it back in shape.
Wichita, KS
Tara K|2024 GMC Acadia
Confirmed Service Customer
2/27/2026
Superior service as always! Highly Recommend this dealership.
WICHITA, KS
Gary B|2023 Buick Enclave
Confirmed Service Customer
2/27/2026
Excellent
MULVANE, KS
Jordyn B|2026 GMC Terrain
Confirmed Sales Customer
3/10/2026
Hatchett Buick GMC allowed purchasing a new vehicle to be easy, so many other dealerships wasted our time. We were very pleased with how smooth buying a car here was. They allow you to walk the lot without hounding you, and put no pressure when making decisions.
Hugoton, KS
Brenton O|2022 GMC 1500 Sierra
Confirmed Service Customer
3/15/2026
Friendly and fast service
3/16/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
MCPHERSON, KS
Troy F|2019 GMC Yukon
Confirmed Service Customer
3/17/2026
Great customer service
3/17/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
Wichita, KS
Michael A|2026 GMC Canyon
Confirmed Service Customer
3/17/2026
Very quick and thorough. As always very professional and polite.
3/17/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
Ponca City, OK
Debbie J|2021 Buick Encore GX
Confirmed Service Customer
3/19/2026
Everyone was very pleasant and answered all my questions.
3/20/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
DERBY, KS
Emily G|2021 Buick Envision
Confirmed Service Customer
2/19/2026
Great
Wichita, KS
Jordan B|2023 GMC Yukon XL 1500
Confirmed Service Customer
2/19/2026
Very good
Wichita, KS
Lawrence G|2026 GMC Sierra 1500
Confirmed Service Customer
3/2/2026
The service was quick and professional.
3/3/2026
We're glad everything was completed quickly, professionally, and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
Wichita, KS
Kendall B|2022 Buick Enclave
Confirmed Service Customer
3/2/2026
Waited for over 1 1/2 hours for a oil change and had to go to service to see if my car was ready. When I went back to service there was my car and no one came and got me to inform me it was completed. This is the only time I have had this issue.
3/3/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
SOUTH HUTCHINSON, KS
Bobby C|2026 GMC Sierra 1500
Confirmed Sales Customer
3/2/2026
John McEwen is an excellent member of the Hatchett team very professional and knowledgeable.
John McEwen
3/3/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! We look forward to assisting you again in the future.
Wichita, KS
James R|2025 GMC Sierra 2500 HD
Confirmed Service Customer
3/2/2026
Service for my 2500 was good.
3/3/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hatchett Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
Sublette, KS
John K|2024 GMC Sierra 1500
Confirmed Service Customer
3/2/2026
nice friendly professional people
3/3/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Wichita, KS
Walter D|2024 GMC Sierra 2500 HD
Confirmed Service Customer
3/9/2026
The service was excellent at Hatchett Buick GMC.
3/10/2026
Thank you for the wonderful feedback! We’re thrilled our team at Hatchett Buick GMC provided excellent service, and we look forward to your next visit.
Wichita, KS
Terry S|2021 Buick Enclave
Confirmed Service Customer
3/17/2026
Very quick.
3/17/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
Wichita, KS
Betie B|2025 Buick Envista
Confirmed Service Customer
3/19/2026
Very professional
3/19/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
Wichita, KS
Moeen S|2021 Chevrolet Express
Confirmed Service Customer
2/21/2026
The staff was able to fit me into their fully booked schedule and still take care of repairs that came up during their inspection
wichita, KS
Michael F|2024 GMC Yukon
Confirmed Service Customer
3/2/2026
Did not reset any maintenance warnings
3/3/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
Wichita, KS
Scott R|2026 GMC Yukon
Confirmed Sales Customer
3/3/2026
It was great! Very professional and helpful!
Travis McCray
3/3/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
Lewisville, TX
Kathryn B|2023 Buick Encore GX
Confirmed Service Customer
3/6/2026
Friendly, communicating throughout visit. Thank you for a positive and beneficial visit.
3/7/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hatchett Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
WICHITA, KS
Donald H|2018 Buick Enclave
Confirmed Service Customer
3/6/2026
All was great
3/7/2026
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
ANDOVER, KS
Jennifer W|2017 GMC Yukon
Confirmed Service Customer
3/6/2026
Emily is always great to work with. She keeps me informed every step of the way and makes me feel like I am the only customer she has. Great customer service.
3/7/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
WICHITA, KS
Cole S|2026 GMC Sierra 1500
Confirmed Sales Customer
3/12/2026
Alan was terrific to work on with on our new truck purchase
Alan Spencer
3/13/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Wichita, KS
Fangfei Lu A|2023 Buick Envision
Confirmed Service Customer
3/12/2026
Very prompt and efficient
3/13/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Wichita, KS
Christopher S|2019 Buick Enclave
Confirmed Service Customer
3/23/2026
It was fast. Probably the fastest experience I've had since buying my car.
3/24/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
WICHITA, KS
Michael S|2022 GMC Canyon
Confirmed Service Customer
2/20/2026
Very friendly and completed quickly
Wichita, KS
Steven E|2026 GMC Terrain
Confirmed Sales Customer
3/2/2026
Best new car experience I ever had.
Wichita, KS
Tommy J|2023 Chevrolet Suburban 1500
Confirmed Service Customer
3/5/2026
These folks are over the top taking care of my trucks, Great to deal with, very informative. Service writers are spot on, ( Emily Miller ) Thank You
3/6/2026
Hi, we're so happy we were able to help you out! Thank you for choosing Hatchett Buick GMC and we hope to see you again soon!
Kechi, KS
Kevin P|2017 GMC 1500 Sierra
Confirmed Service Customer
3/9/2026
My advisor was very knowledgeable and discussed the services that were provided and the potential services that were recommended for a future visit.
3/10/2026
Thank you for your thoughtful feedback! We’re glad your advisor could clearly explain both current and future services, making your visit informative and smooth. We look forward to assisting you again.
ANDOVER, KS
John K|2024 GMC Sierra 1500
Confirmed Service Customer
3/13/2026
Great support people!
3/15/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hatchett Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
Wichita, KS
Jerrod T|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
3/13/2026
Always convenient and Emily is always super friendly!!! I also really liked the video of our inspection to our vehicle. Thank you
3/15/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
valley center, KS
William C|2018 Buick Encore
Confirmed Service Customer
3/16/2026
I was going to be late for my service appointment and it was moved up a little later and the service was performed the same day by them very well. Thank you
3/17/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
ANDOVER, KS
Christopher H|2018 GMC 1500 Sierra
Confirmed Service Customer
3/16/2026
Scheduled an oil change and it was done quickly. The service personnel were very friendly.
3/17/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
HAYSVILLE, KS
David K|2026 GMC Canyon
Confirmed Sales Customer
3/26/2026
Yusuf was great to work with. Easiest vehicle buying experience I've had.
Yusuf Awadi
3/26/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
Wichita, KS
James F S|2007 GMC Yukon XL
Confirmed Service Customer
3/11/2026
Check in went smooth. Inspection found some items that needed fixed so requested service could be accomplished. All required maintenance items were accomplished and check out went smooth. As service time was longer than expected dealer provided transportation to and from my home during service time.
3/12/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Derby, KS
Matt B|2024 GMC Canyon
Confirmed Service Customer
3/11/2026
The rental car experience was terrible. I was yelled at by a customer in line behind me. Not the fault of the rental car company or the dealer.
3/12/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
WICHITA, KS
Yvonne/bobby B|2017 GMC Yukon
Confirmed Service Customer
3/26/2026
First of all I would like to say that Matt I believe is his name did a great job trying to get everything that is wrong with the yukon on the other hand we bought a warranty and it only covered 1 thing GMC sold us this yukon with the A/C not working and the back window leaking every time it rains or goes thru a car was. So very very disappointed for it sold this way and for GMC and the warranty wouldn't cover the problems. I love my GMC truck so we bought our daughter a GMC but with this I'm thinking back to a Chevy or even a Ford. So I am very very upset for spending the extra money for a warranty and for GMC Hatchett/ Buick for not stepping in to help cover the items. So people need to check everything before buying a GMC from that place cause they will sell you anything just to get it off there lot.
3/27/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
HAYSVILLE, KS
Brandon B|2026 GMC Acadia
Confirmed Sales Customer
3/26/2026
It was organized and flowed without unnecessary delays and the follow-up was appropriate and persisted to address questions and potential issues.
Walter Zitlow
3/27/2026
We truly appreciate your thoughtful feedback. It’s great to hear your experience was well-organized and that our team followed up to ensure all concerns were addressed. We’re committed to that level of care and look forward to assisting you again.
Anthony, KS
N84dt Llc D|2025 GMC Yukon XL
Confirmed Service Customer
3/26/2026
Like always, in and out!!!
3/26/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
Missoula, MT
Brett G|2026 GMC Sierra 1500
Confirmed Sales Customer
3/26/2026
Purchase and delivery went perfectly. Well run dealership!
Walter Zitlow
3/26/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
Wichita, KS
Jose C|2017 GMC Acadia
Confirmed Service Customer
3/21/2026
The service rep was very nice. It took a long time to diagnose the issue with the infotainment system of the car.
3/22/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
WICHITA, KS
Clark G|2025 GMC Yukon
Confirmed Service Customer
3/27/2026
Matt is always awesome every time I bring my Yukon in for anything. Great to work with, and Intrust him.
3/28/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience. We're looking forward to your next visit with us!
Wichita, KS
Jere R|2023 GMC Sierra 2500 HD
Confirmed Service Customer
4/10/2026
Great people to work with
Easton Rocha
4/12/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
Wichita, KS
Alvin G|2013 GMC 2500HD Sierra
Confirmed Service Customer
4/10/2026
amazing
Stevie Sebor
4/12/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
WICHITA, KS
Russell H|2023 GMC Sierra 2500 HD
Confirmed Service Customer
4/10/2026
My service advisor was above and beyond
Jayden Gregg
4/12/2026
Thank you for the awesome feedback! We're so glad to hear that our staff went above and beyond to assist you. We’ll be sure to pass along your kind words and look forward to continuing to assist you with all your future vehicle needs!
MULVANE, KS
Thomas D|2021 GMC Yukon XL
Confirmed Service Customer
4/10/2026
Scheduling service was easy, the service tech was polite and knowledgeable, and the service was completed quickly. It doesn’t get much better than that.
Stevie Sebor
4/12/2026
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out. We’re always happy to assist!
Wichita, KS
Janetta K|2025 GMC Sierra 1500
Confirmed Service Customer
4/18/2026
Easton was great. Very hey
Easton Rocha
4/19/2026
Kind words about Easton are appreciated. We are glad he provided a great experience during your visit. We hope to assist you again soon.
Pratt, KS
Paul O|2021 GMC Yukon XL
Confirmed Service Customer
4/18/2026
Easton did a great job making sure I was completely satisfied with the service I received.
Easton Rocha
4/19/2026
Wonderful feedback about Easton is greatly appreciated. It is great to know he ensured complete satisfaction with the service provided. We look forward to assisting you again soon.
WICHITA, KS
Loan K|2024 Chevrolet Tahoe
Confirmed Service Customer
4/22/2026
No common
Easton Rocha
4/23/2026
Thank you so much for choosing Hatchett Buick GMC. We truly appreciate your support and look forward to assisting you next time!
Andover, KS
Michael H|2026 GMC Canyon
Confirmed Sales Customer
3/12/2026
Chris was
Kristofer Quillin
3/13/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Wichita, KS
Daniel W|2026 Buick Envision
Confirmed Sales Customer
4/4/2026
Travis was very attentive and professional in helping us with our purchase. We were treated with patience and respect. No high pressure sales. Thank you Hatchett Buick GMC
Travis McCray
4/5/2026
Congratulations on your new vehicle, Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
Derby, KS
Carla P|2026 Buick Envision
Confirmed Sales Customer
4/4/2026
Well informed salesperson, friendly, not pushy
Travis McCray
4/5/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hatchett Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
Mcpherson, KS
David B|2023 GMC Acadia
Confirmed Service Customer
4/4/2026
I have always had great service over the past 50 years! Much appreciated!
4/5/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Wichita, KS
Ronald B|2019 GMC Acadia
Confirmed Service Customer
4/8/2026
thank you for always taking care of me.
Matt Kerschen
4/10/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
WICHITA, KS
Edward L|2023 GMC Sierra 1500
Confirmed Service Customer
4/11/2026
Stevie was wonderful to work with. When the problem was diagnosed and the parts required ordered and in house, the repairs were successful in resolving the problems.
Stevie Sebor
4/12/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Derby, KS
Bill A|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
4/15/2026
Berry good.
Jayden Gregg
4/16/2026
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
BURLINGTON, KS
Terrance D|2025 GMC Sierra 1500
Confirmed Service Customer
4/23/2026
Timely and friendly
Emily Miller
4/25/2026
Your positive note about our timely and friendly service is sincerely appreciated. We are glad everything met your expectations, and we look forward to your next visit.
Wichita, KS
Danny D|2026 GMC Sierra 1500
Confirmed Sales Customer
4/23/2026
It was amazing! Got the most amazing pickup eer made. Jason and Mike were the very best to work with!
Michael Hauschild
4/25/2026
Your enthusiastic and uplifting feedback is truly appreciated. Jason and Mike will be thrilled to know they made your experience exceptional, and we hope you enjoy every mile in your new pickup.
Wichita, KS
Kevin K|2026 Buick Envista
Confirmed Sales Customer
3/23/2026
Appreciated the straightforwardness of the purchase. Kris made it very simple.
Kristofer Quillin
3/24/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Chanute, KS
Danny M|2026 GMC Sierra 1500
Confirmed Service Customer
3/26/2026
My service writer did a great job. My truck was even returned clean. It was clean inside and out. She made sure everything was done right and I was happy with my truck. I live in Hillsboro, Ks but I will definitely travel to Wichita for better service and quality.
3/27/2026
Thank you for your thoughtful and detailed feedback. It’s wonderful to hear your service writer ensured everything was handled with care and returned your truck spotless inside and out. We truly appreciate your willingness to travel for our service and look forward to welcoming you back again.
hillsboro, KS
Leslie S|2026 Buick Enclave
Confirmed Sales Customer
3/26/2026
AAA++++
Walter Zitlow
3/27/2026
Thank you for your enthusiastic rating. We truly appreciate your support and are glad you had a positive experience. We look forward to exceeding your expectations again in the future.
Wichita, KS
Michael B|2021 GMC Canyon
Confirmed Service Customer
4/13/2026
Job well done
Emily Miller
4/14/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
WICHITA, KS
Braeden T|2010 Chevrolet Camaro
Confirmed Service Customer
4/13/2026
It was great!
Emily Miller
4/14/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Wichita, KS
Arlen G|2026 GMC Canyon
Confirmed Sales Customer
4/16/2026
Pleasant, professional.
Alan Spencer
4/17/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hatchett Buick GMC. Reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please give us a call. We're always happy to help!
Peabody, KS
Gene F|2020 GMC Acadia
Confirmed Service Customer
4/19/2026
Great service, thank you
Emily Miller
4/20/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Wichita, KS
Tiffany B|2026 Buick Envista
Confirmed Sales Customer
4/23/2026
Walter Z. Was fantastic The whole buying experience was fun and painless The whole team was knowledgeable and made the car buying experience wonderful
Walter Zitlow
4/25/2026
This is such a wonderful and detailed review to receive. Walter and the entire team will be thrilled to know they made your experience enjoyable and seamless, and we look forward to welcoming you back again.
Wichita, KS
Robert D|2024 GMC Sierra 1500
Confirmed Service Customer
4/26/2026
My service guy Nathan is great
Easton Rocha
4/28/2026
Hello, we're happy to hear you had a great experience with our staff! We look forward to helping again in the future. Take care!
Derby, KS
Melissa R|2026 GMC Sierra 1500
Confirmed Sales Customer
3/23/2026
Comfortable no pressure deal … Walter takes great care of me !
Walter Zitlow
3/24/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Yates Center, KS
Erik H|2025 GMC Sierra 2500 HD
Confirmed Service Customer
3/31/2026
Always top notch service
4/1/2026
Thank you for your continued trust. We are delighted you consistently receive top-notch service, and we look forward to your next visit.
NES CITY, KS
Michael L|2020 GMC 1500 Sierra
Confirmed Service Customer
4/10/2026
Everything was as it should be. I dropped my truck off and was given a ride home. No issues.
Stevie Sebor
4/12/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Andover, KS
Marijean R|2023 Chevrolet Trailblazer
Confirmed Service Customer
4/10/2026
Easton Rocha is very pleasant and helpful. My only criticism about maintenance is that I usually have to wait 2 hrs. or more even though I had made an appointment in advance. I don't have a ride so it is necessary to stay in the waiting room.
Easton Rocha
4/12/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Wichita, KS
James R|2013 Buick Enclave
Confirmed Service Customer
4/10/2026
All the repairs were done as requested
Stevie Sebor
4/10/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
Newton, KS
Kay L|2024 Buick Envision
Confirmed Service Customer
4/13/2026
Great support. Knowledgable, friendly and answered all my questions. Great job!!!
Easton Rocha
4/14/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
Derby, KS
Mason D|2026 GMC Canyon
Confirmed Sales Customer
4/16/2026
It went well
Michael Hauschild
4/18/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hatchett Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
Dodge city, KS
Erik H|2025 GMC Sierra 2500 HD
Confirmed Service Customer
4/21/2026
Always quick and reliable
Emily Miller
4/22/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
NES CITY, KS
Steven C|2021 Buick Enclave
Confirmed Service Customer
4/30/2026
Friendly staff, very respectful and they know me when I arrive. Wouldn’t go anywhere else.
Matt Kerschen
5/1/2026
Your loyal and thoughtful words mean so much to us. We’re delighted our team makes you feel recognized and respected, and we look forward to welcoming you back every time.
WICHITA, KS
Daniel H|2018 Buick Encore
Confirmed Service Customer
3/19/2026
Ms. E Miller was very open and honest, very knowledgeable of the dealership and the service system. Great person to work with. But how every the tech that changed the oil and trans fluid on the car let oil drain on to the lower splash guard. When driven the oil covered the bottom of the car. Also oil was spiled on the upper engine covers that had to be cleaned. The lower cover should have been removed and cleaned.
3/20/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Mulvane, KS
James T|2024 GMC Sierra 2500 HD
Confirmed Service Customer
4/10/2026
Once again, Stevie took great care of me and got my truck in and out.
Stevie Sebor
4/12/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
Derby, KS
Mark C|2026 GMC Sierra 1500
Confirmed Sales Customer
4/16/2026
This was our 4th new vehicle purchase from Hatchett GMC and Mike Hauschild. They make the experience easy and comfortable like it should be.
Michael Hauschild
4/19/2026
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. Congratulations on your new vehicle, Mark! If you have any further questions, please give us a call. We're always happy to help!
Wichita, KS
Joseph B|2019 Buick Regal
Confirmed Service Customer
4/20/2026
I have always had positive experiences at Hatchett. I feel they’ve got the best interests of my car, and me, in mind whenever I need service. Matt Kerschen seems to know my car better than I do, and that says a lot. He recommends services I wouldn’t usually think about, because my car runs and performs on an excellent level, but I sometimes forget that it runs so well due to the services and maintenance items he recommends. These types of positive experiences are why my car has been, and will continue to be, serviced exclusively by Hatchett.
Matt Kerschen
4/21/2026
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
WICHITA, KS
Glennis C|2017 Buick Enclave
Confirmed Service Customer
4/21/2026
Matt is my go to. He is extremely courteous and friendly with me as a customer. Add humor too. What I like most is the options he gives me when I need $$ work done. He advises on the most important jobs and what can be delayed. This is based on trust and building a relationship with myself as a client,
Matt Kerschen
4/22/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
ROSE HILL, KS
Cory M|2018 GMC 1500 Sierra
Confirmed Service Customer
4/30/2026
It was really great.
Stevie Sebor
5/1/2026
Thank you for your great feedback. We’re glad you had a positive experience and look forward to welcoming you back again soon.
BURTON, KS
Sandra B|2018 GMC 1500 Sierra
Confirmed Service Customer
3/16/2026
My customer representative Stevie was excellent
3/17/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
El Dorado, KS
Gary P|2024 GMC Acadia
Confirmed Service Customer
3/24/2026
Very friendly staff as usual!
3/24/2026
We truly appreciate your continued support and kind words about our friendly staff. It’s always a pleasure serving you. We look forward to your next visit!
Haysville, KS
Joshua W|2026 GMC Yukon XL
Confirmed Sales Customer
4/9/2026
John McEwen and Jason Hess, and the ENTIRE Hatchett team provide world-class customer service. We are repeat customers for more than 20 years, and we'll be back again!
John McEwen
4/10/2026
Thank you for your incredibly loyal and enthusiastic feedback. We are honored to have earned your trust for over 20 years and are proud to provide world-class service through John, Jason, and the entire team. We look forward to continuing to serve you for many more years to come.
Wichita, KS
Myrna L|2023 Buick Envision
Confirmed Service Customer
4/14/2026
Good
Emily Miller
4/15/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Andover, KS
Audra S|2024 Chevrolet Trax
Confirmed Service Customer
4/23/2026
Great experience with the service department! Communication was clear and timely throughout the entire process, and everything was handled smoothly. Really appreciate the professionalism, very happy with the service.
Jayden Gregg
4/25/2026
Your thoughtful and detailed feedback is greatly valued. We are thrilled to know our clear communication and professionalism made a difference, and we look forward to serving you again.
WICHITA, KS
Scott N|2020 GMC 1500 Sierra
Confirmed Service Customer
4/23/2026
Your team has done a great job on all of my vehicles over the years. Emily is especially helpful and a good asset in gaining customer loyalty.
Emily Miller
4/25/2026
Your loyal and thoughtful feedback means a great deal to us. Emily will be grateful for your kind recognition, and we look forward to continuing to care for your vehicles for years to come.
WICHITA, KS
Tommy J|2009 GMC Sierra
Confirmed Service Customer
4/30/2026
The folk's take great care of my vehicle's and conversation about what they are taking care of. Emily Miller will always keep me posted.
Emily Miller
5/1/2026
We appreciate your thoughtful feedback about our team’s care and communication. It’s great to hear Emily kept you well-informed, and we look forward to continuing to take great care of your vehicle.
Kechi, KS
Alison C|2018 GMC 1500 Sierra
Confirmed Service Customer
5/1/2026
Emily and the service team go above and beyond to make service work clear and easy during the process.
AUGUSTA, KS
Jonathan R|2014 GMC Acadia
Confirmed Service Customer
5/1/2026
I came in for a recall on airbags for our GMC Acadia. I had gotten to the dealership about 30 minutes before the scheduled visit. Staff was very friendly and offered a free car wash as well. The recall work was completed faster than I anticipated and as stated, they did wash the car as well. We've purchased our last two vehicles through Hatchett and both sales and maintenance teams are amazing.
PARK CITY, KS
John M|2025 GMC Sierra 1500
Confirmed Service Customer
5/27/2026
THE HATCHETT SERVICE DEPARTMENT IS GREAT. CLEAN ,VERY WELL ORGANIZED AND THE SERVICE WRITERS ARE PROMPT AND VERY FRIENDLY. I ALWAYS LOOK FORWARD TO GETTING MY TRUCK SERVICED.
Easton Rocha
5/29/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
WICHITA, KS
Skip S|2013 GMC 1500 Sierra
Confirmed Service Customer
5/27/2026
We love the service department at Hatchett GMC. Emily always takes good care of us and the work is done well. Thank you!
Emily Miller
5/29/2026
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
WICHITA, KS
Clint C|2025 GMC Yukon
Confirmed Service Customer
5/1/2026
great
Wichita, KS
Michael H|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
5/1/2026
Nice experience.
Wichita, KS
Scott J|2026 GMC Yukon
Confirmed Service Customer
4/30/2026
Everything was done in timely manner
Stevie Sebor
5/1/2026
We appreciate your thoughtful review. It’s great to hear everything was completed in a timely manner, and we hope to see you again soon.
Lewisville, TX
Scott N|2018 Buick Enclave
Confirmed Service Customer
5/27/2026
I was promised two hours for service and that was 100% accurately thanks Emily!
Emily Miller
5/29/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
WICHITA, KS
Todd M|2023 GMC Sierra 1500
Confirmed Service Customer
5/29/2026
Very convenient service and on time. My service advisor Emily is always very helpful!
Emily Miller
5/31/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Take care!
AUGUSTA, KS
Philip S|2026 GMC Sierra 1500
Confirmed Sales Customer
5/29/2026
Walter did a tremendous job listening to our needs for a vehicle and budget parameters, and neither he or the Finance coordinator tried to pressure us to purchase something that we did not need and only made suggestions that were helpful for our situation and future plans. They followed through with everything that they promised, and we are very satisfied with our purchase and going to their service department for ongoing care of our vehicle.
Walter Zitlow
5/31/2026
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Hatchett Buick GMC and we hope to see you again soon!
Wichita, KS
Brenna J|2026 Buick Encore GX
Confirmed Service Customer
5/29/2026
My husband and I had our Buick serviced a few weeks ago. Matt, our service advisor, was excellent! He made sure to keep me updated during our service. We love choosing Hatchett Buick GMC!
Matt Kerschen
5/31/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
Argonia, KS
Shannon R|2020 Chevrolet Suburban
Confirmed Service Customer
5/29/2026
Purchase wheels and replacement stems from a supplier, GMC Hatchett installed and balance the that new wheels. The service advisor was personable and professional explaining the work that would be done.
Easton Rocha
5/31/2026
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
Wichita, KS
Carmella H|2026 Buick Enclave
Confirmed Sales Customer
4/4/2026
Alan Spencer did a wonderful job making sure the process of the sale went very smoothly. Enjoyed working with him.
Alan Spencer
4/5/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
Rosehill, KS
Ross N|2024 GMC Sierra 2500 HD
Confirmed Service Customer
4/22/2026
Quick same day service
Emily Miller
4/23/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
Valley Center, KS
Aaron C|2026 GMC Sierra 1500
Confirmed Service Customer
4/22/2026
Got me in and out fast! Thank you!
Easton Rocha
4/23/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
El Dorado, KS
William W|2026 GMC Sierra 1500
Confirmed Service Customer
4/22/2026
It was fantastic. I enjoyed talking to the people. They answered all my questions and kept me well informed throughout the process.
Stevie Sebor
4/23/2026
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oklahoma City, OK
Jordan E|2023 GMC Yukon XL 1500
Confirmed Service Customer
4/22/2026
The dealership is great and always makes you comfortable while you are there
Emily Miller
4/23/2026
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
Mulvane, KS
ERIN T|2026 GMC Sierra 1500
Confirmed Sales Customer
5/22/2026
Kris was very helpful and knowledgeable
Kristofer Quillin
5/23/2026
We sincerely appreciate your kind review. Kris will be delighted to hear his helpful and knowledgeable service made your experience a positive one. Thank you for choosing us!
Andover, KS
David R|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
5/22/2026
Outstanding service and communication!!
Matt Kerschen
5/23/2026
Thank you for the outstanding review. We are delighted to hear our team provided excellent service and communication throughout your visit. Your support truly means a lot to us!
Wichita, KS
Clark G|2025 GMC Yukon
Confirmed Service Customer
6/1/2026
Hatchett GMC, and specifically Matt, always get me in and out timely. I feel comfortable with the advice they’re giving, and trust them.
Wichita, KS
James U|2023 Buick Encore GX
Confirmed Service Customer
4/23/2026
All the staff was very helpful took care of my knees for the car. Checked on me while I was waiting by Emily. Highly recommend their service.
Emily Miller
4/25/2026
Your thoughtful feedback is truly appreciated. We are glad our helpful team and Emily’s attentiveness made your visit comfortable, and we look forward to seeing you again.
WICHITA, KS
Sheila M|2018 Buick Encore
Confirmed Service Customer
5/22/2026
Jayden got me checked in even though I didn't have an appointment. Had the car checked out, told me all the work that needed to be done and how much it would cast. Excellent communication.
Jayden Gregg
5/23/2026
We truly appreciate your detailed feedback. Jayden will be happy to know his communication and willingness to assist without an appointment made your experience a positive one. Thank you for trusting us with your vehicle care!
Kechi, KS
Kathy R|2020 GMC Terrain
Confirmed Service Customer
5/22/2026
I always have a good experience. They take good care of my needs. I’ve been using this dealership for over 20 plus years. Everyone is very kind and professional.
Jayden Gregg
5/23/2026
Thank you for your incredible loyalty over the years. We are honored to continue taking care of your needs and providing the kind and professional service you deserve. Your continued trust truly means so much to our team!
WICHITA, KS
Joseph B|2019 Buick Regal
Confirmed Service Customer
5/25/2026
It never changes; Matt always knows where my car needs are. He NEVER “upsells” - he goes by the maintenance schedule and that’s what keeps my TourX at its best. It’s why Hatchett has done every service since I bought it new- the knowledge is great to have, but the trust is why I keep coming back.
Matt Kerschen
5/27/2026
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
WICHITA, KS
Chad D|2024 GMC Sierra 1500
Confirmed Service Customer
5/28/2026
Hatchett emailed Coupon wasn’t applied to oil change and tire rotation services expenses. After service, inside the cab there were oil prints and spots on the steering wheel and on the driver seat.
WICHITA, KS
Nicole T|2019 Buick LaCrosse
Confirmed Service Customer
5/28/2026
Emily and the team took great care of me. Thank you for great communication and service!
Eureka, KS
Brenna J|2026 Buick Encore GX
Confirmed Service Customer
4/4/2026
The overall experience was fantastic!
4/5/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hatchett Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
Wichita, KS
Jerry W|2024 Buick Encore GX
Confirmed Service Customer
4/4/2026
Fantastic Job!!
4/5/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hatchett Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
WICHITA, KS
David H|2026 Buick Enclave
Confirmed Sales Customer
5/21/2026
Very welcoming the minute we stepped in the door
Rhett Makovec
5/22/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Salina, KS
CHRISTOPHER H|2026 Buick Enclave
Confirmed Sales Customer
5/23/2026
Kris was great, no pressure, makes you feel like your old freinds. We will go back for future purchases
Kristofer Quillin
5/25/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
Ulysses, KS
Glenn C|2024 GMC Sierra 1500
Confirmed Service Customer
5/25/2026
Matt services advisor. Did a great job on getting the parts and getting me in to fix . Best service I have had.
Matt Kerschen
5/27/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
Andover, KS
Kim K|2026 Buick Enclave
Confirmed Sales Customer
5/28/2026
Rhett was courteous and professional. No push to buy, he let us make that decision. I appreciate a dealership that doesn't pressure to make a sale. Our past experience at other dealerships has not been enjoyable. If ever needing another new car, we will be back.
Newton, KS
Carl C|2023 GMC Yukon XL 1500
Confirmed Service Customer
5/28/2026
Fantastic
WICHITA, KS
Cooper W|2026 GMC Sierra 1500
Confirmed Sales Customer
6/1/2026
Great e
Victoria, KS
VINCENT G|2026 GMC Canyon
Confirmed Sales Customer
6/1/2026
I am 100 percent pleased with my overall experience.
Hays, KS
Dennis B|2020 GMC Acadia
Confirmed Service Customer
6/1/2026
Matt greeted me when drove in. He always helps in every way possible. Had oil and transmission fluid changed. Also washed the car. Thank you for all you do
NEWTON, KS
Kelsey B|2026 GMC Terrain
Confirmed Sales Customer
4/30/2026
.
Walter Zitlow
5/1/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
Lindsborg, KS
Kevin C|2026 GMC Sierra 1500
Confirmed Sales Customer
4/30/2026
Salesman was friendly and helpful during the purchase and trade in agreement. I feal like I got a fair trade in price for my old vehicle with no back and forth dealing. It was one of my better vehicle buying experiences over the years of dealing with car dealerships. Love my new truck GMC hit it out of park on this truck.
Michael Hauschild
5/1/2026
Your thoughtful and detailed review is truly valued. We’re pleased your purchase experience was smooth and fair, and we hope you continue enjoying your new truck for many miles ahead.
Derby, KS