Our Reviews
Jason L|2022 GMC 2500HD Sierra
Confirmed Service Customer
2/24/2025
The lady that helped me Emily was very helpful and even offered me a ride through the services there to go next door while I waited. Very friendly service, the work was done quickly. Thank you
2/25/2025
Hi, we're so glad that we were able to go above and beyond your expectations! We hope you have a great day!
ANDOVER, KS
Michael H|2016 GMC Canyon
Confirmed Service Customer
2/24/2025
A little iffy on your online scheduling. It says you get $0.00 off an oil change - got to tell before beginning service but no real place to put that info when scheduling online.
2/27/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
WICHITA, KS
Veronica E|2015 Chevrolet Tahoe
Confirmed Service Customer
2/25/2025
Always happy with my service and always happy with how friendly and helpful the staff is.
2/26/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
WICHITA, KS
Tiffany W|2014 Buick Enclave
Confirmed Service Customer
2/25/2025
Always happy with the customer service. Brian keeps me informed of any recalls and takes care of them when needed.
2/26/2025
Hello, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DERBY, KS
Bruce S|2024 GMC Yukon
Confirmed Service Customer
2/25/2025
Exceptional and outstanding service provided by the entire organization.
2/26/2025
Wow, we're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!
WICHITA, KS
Patricia S|2022 GMC Acadia
Confirmed Service Customer
2/26/2025
You make bringing in my vehicle easy. Thanks!
2/27/2025
It is great to hear everything was done quickly and to your satisfaction! Thank you for your feedback, and have an amazing day!
Wichita, KS
John G|2020 GMC Terrain
Confirmed Service Customer
2/27/2025
I had an oil change and had two tires checked and they found that my two air filters needed changed.
2/28/2025
Hi John, thank you so much for your high rating. Thanks again for taking the time to leave us this information about your recent visit. Take care!
WICHITA, KS
Paul D|2024 GMC Sierra 1500
Confirmed Service Customer
2/28/2025
Has always been a good experience
3/1/2025
Thank you so much for your continued trust and for sharing your positive experience! We sincerely value your business and look forward to your next visit!
Wichita, KS
April B|2025 Buick Envista
Confirmed Service Customer
2/28/2025
Emily was very helpful!
3/1/2025
Thank you for your kind words! We're so glad to hear our staff has been a great help to you. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
Belle Plaine, KS
Craig T|2025 Buick Envista
Confirmed Service Customer
2/24/2025
Quick and efficient
2/25/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
Wichita, KS
Teresa G|2015 GMC Terrain
Confirmed Service Customer
2/25/2025
Staff were friendly and informative. The work was done quickly and efficiently. A very pleasant atmosphere.
2/26/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
Wichita, KS
Gilbert S|2017 GMC Acadia
Confirmed Service Customer
2/25/2025
Very efficient and courteous. Top notch service.
2/26/2025
Thank you for choosing Hatchett Buick GMC as your first choice for all your automotive needs! Please don't hesitate to reach out if there's anything additional we can do for you. Have an amazing day!
WICHITA, KS
Darla T|2021 GMC Acadia
Confirmed Service Customer
2/25/2025
Friendly service. Fairly quick.
2/26/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
Rose Hill, KS
Manuel S|2023 GMC 2500HD Sierra
Confirmed Service Customer
2/26/2025
Took my truck in for an emergency fuel filter issue and Stevie took excellent care of me. Her attention to customer service is how all advisors should work. Do not let her leave the company. She is doing a great job and those employees are rare to find.
2/27/2025
Hello, we're glad to hear you enjoyed your visit. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
San Antonio, TX
Michael L|2020 GMC 1500 Sierra
Confirmed Service Customer
2/27/2025
Stevie was my advisor. She was very polite, and the work was accomplished correctly and timely.
2/28/2025
Thanks for highlighting our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Andover, KS
Louis A|2019 GMC Acadia
Confirmed Service Customer
2/28/2025
Everything worked out fine. The appointment ride home and delivery was great.
3/1/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Wichita, KS
Edwina S|2025 Buick Envista
Confirmed Sales Customer
2/28/2025
Travis made my purchasing experience enjoyable. Very polite and knowledgeable. Explaining clearly the paperwork presented to me.
Travis McCray
3/1/2025
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
Wichita, KS
Michael S|2025 GMC 1500 Sierra
Confirmed Sales Customer
2/28/2025
Alan Spencer was my sales person. I think he went up and beyond to help me out get my truck ordered programmed everything for me and I’m not the easiest person to deal with so he was just fantastic. I would recommend him to anybody. Thank you so much.
Alan Spencer
3/1/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
Wichita, KS
Derek D|2025 GMC Sierra 1500
Confirmed Sales Customer
3/2/2025
Excellent
Alan Spencer
3/3/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
Turpin, OK
Garold K|2025 GMC Canyon
Confirmed Sales Customer
3/3/2025
Alan Spencer,Salesman, was very personable & thorough conveying what we needed to know on our New vehicle purchase…He took his time explaining what we needed to know & paperwork we needed to sign…
Alan Spencer
3/4/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
Haysville, KS
Jane C|2024 GMC Yukon XL 1500
Confirmed Service Customer
3/3/2025
Matt is very helpful and always greets me with a smile!
3/4/2025
Thank you for your kind words! We’re thrilled to hear that our staff continues to provide excellent service. We’ll be sure to pass along your feedback to him, and we look forward to assisting you again soon!
Wichita, KS
Charyssa H|2024 Buick Envista
Confirmed Service Customer
3/3/2025
Always nice & helpful!
3/4/2025
Thank you so much for your continued trust and for sharing your positive experience! We sincerely value your business and look forward to your next visit!
WICHITA, KS
Julia P|2019 Chevrolet Impala
Confirmed Service Customer
3/6/2025
Hatchett does great service I take my car there whenever I need something
3/7/2025
Hello there, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Hatchett Buick GMC
WICHITA, KS
Shawn H|2023 GMC Acadia
Confirmed Service Customer
3/7/2025
Good experience overall. Took longer than expected due to programming issue.
3/11/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
MULVANE, KS
Miguel R|2016 GMC Terrain
Confirmed Service Customer
3/7/2025
hi Hatchett team I like the personal how are good understanding good communication
3/8/2025
Hi, thank you for the feedback and for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WICHITA, KS
Theodore E|2023 GMC Sierra 1500
Confirmed Service Customer
2/28/2025
Everything went smooth and I was kept well informed regarding status of the repairs and recommendations. It was a good experience.
3/1/2025
Hello, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Wichita, KS
Christopher G|2022 Buick Envision
Confirmed Service Customer
3/4/2025
Emily was very helpful. Called me three times to keep me updated.
3/5/2025
Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
WICHITA, KS
Warren B|2025 Buick Enclave
Confirmed Service Customer
3/4/2025
Matt was great at getting me in on short notice and a quick turnaround.
3/5/2025
It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!
Wichita, KS
Donald John R|2023 GMC Yukon XL
Confirmed Service Customer
3/5/2025
Great work guys!
3/6/2025
Hello, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
WICHITA, KS
Gary S|2024 GMC Sierra 2500 HD
Confirmed Sales Customer
3/5/2025
Our initial vehicle selection process was done online with a couple of follow up calls. After a couple of texts/emails, the deal was made and a delivery day set. Communication and service requirements were readily addressed. Travis took care to see everything went smoothly through the entire process. We have had to return twice, once for maintenance and once for minor paperwork adjustment, but again everything was addressed immediately.
Travis McCray
3/6/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope to be of service to you again in the future. Have an amazing day!
Wichita, KS
Kathy P|2018 GMC Acadia
Confirmed Service Customer
3/6/2025
Matt was wonderful. He accommodated my schedule changes several times and never once made me feel bad about it. The service was completed correctly and on time.
3/7/2025
Hi, we are very happy we could provide you with a positive experience! Thank you again for leaving us this response!
BENTON, KS
Jan B|2020 GMC Acadia
Confirmed Service Customer
3/7/2025
Always friendly and efficient.
3/8/2025
Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
WICHITA, KS
Mark W|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
3/10/2025
Matt worked hard to get y truck fixed in a timely manor and succeeded.
3/12/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope to be of service to you again in the future. Have an amazing day!
VALLEY CENTER, KS
Kyle G|2023 GMC Sierra 2500 HD
Confirmed Service Customer
3/8/2025
They got me in and took care of me quickly.
3/10/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
WICHITA, KS
Erik H|2025 GMC Sierra 2500 HD
Confirmed Service Customer
3/10/2025
Quality treatment every time
3/12/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope to be of service to you again in the future. Have an amazing day!
NES CITY, KS
Donald C|2025 Buick Enclave
Confirmed Sales Customer
3/11/2025
I had checked your inventory a few days before we came in for an oil change, you only had one vehicle that we would even look at. Upon arrival I saw that vehicle setting in the delivery area, my heart sank! While waiting for the oil change, I walked through out the lot! I checked on its availability! We started the paperwork and came back the next day and took delivery!
Rhett Makovec
3/13/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope to be of service to you again in the future. Have an amazing day!
Mulvane, KS
Sharilyn H|2024 Buick Envista
Confirmed Service Customer
3/11/2025
On time, speedy service, clean facilities.
3/13/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Derby, KS
Kelly G|2025 GMC Sierra 1500
Confirmed Sales Customer
3/12/2025
Outstanding service at this dealership!.
Travis McCray
3/13/2025
Hi Kelly, your wonderful feedback and rating mean a lot to us. Thank you for the great review!
Derby, KS
Janice G|2025 Buick Envista
Confirmed Sales Customer
3/12/2025
I was referred to see Michael at Hatchett Buick and was not disappointed. Everyone there was kind, polite and respectful. It was a great experience and will refer friends.
Michael Hauschild
3/13/2025
Hello Janice! Feedback like yours inspires us and reinforces our commitment to delivering top-notch care. Your recommendation means a lot to us, and we’re thrilled that we’ve earned your trust. Thank you once more for sharing your positive experience with others. Wishing you a wonderful day!
Wichita, KS
Cory M|2018 GMC 1500 Sierra
Confirmed Service Customer
3/12/2025
Excellent service. Stevie did a great job!!
3/13/2025
Thank you for acknowledging our staff who contributed to making your experience exceptional! Our team is dedicated to providing an outstanding experience, and we’re thrilled to hear that you felt this way during your visit. If you have any more questions or need assistance, please don't hesitate to reach out!
BURTON, KS
Bradley S|2025 GMC Acadia
Confirmed Sales Customer
3/12/2025
Kris was great to work with. I have bought many vehicles before and the process has never been this smooth.
Kristofer Quillin
3/13/2025
Thank you so much for your loyalty, Bradley! We're thrilled to have you as a returning customer and to hear that you’ve had a positive experience with us. If there's anything we can do to make your next visit even better, please let us know. We look forward to seeing you again soon!
Kansas City, MO
Harold K|2015 GMC Yukon
Confirmed Service Customer
3/10/2025
Excellent Tech advisor and mechanic.
3/12/2025
Hi there, your satisfaction is our top priority. We sincerely thank you for the positive review, and look forward to seeing you again soon!
WICHITA, KS
Stephen M|2025 Buick Encore GX
Confirmed Sales Customer
3/12/2025
Best new car buying experience ever! Everyone, particularly Rhett and Scott, went above and beyond to help us, with no pressure. Comfortable atmosphere, and plenty of stock, both new and used.
Rhett Makovec
3/13/2025
Thank you so much for your kind words, Stephen! We're glad to hear that you had the best car buying experience ever. Rhett and Scott will be delighted to know they made a positive impact during your visit. We strive to create a comfortable atmosphere with plenty of options for our customers. If you have any questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!
Wichita, KS
Samantha K|2025 GMC Terrain
Confirmed Sales Customer
3/13/2025
it was good.
Alan Spencer
3/14/2025
Hello, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Arkansas City, KS
Ronald S|2025 GMC Sierra 1500
Confirmed Sales Customer
3/13/2025
We were happy to see our dealer, Kris again. He was happy to help us to purchase 2025 1500 Sierra Denali truck.
Kristofer Quillin
3/14/2025
Thank you for your kind words! We're so glad to hear that our staff was able to assist you in purchasing your new truck. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with all your vehicle needs!
Wichita, KS
Robin D|2023 GMC Acadia
Confirmed Service Customer
3/18/2025
Very friendly and efficient service!
3/19/2025
Hi there, thank you for taking the time to leave a review for us at Hatchett Buick GMC! We're looking forward to your next visit!
Wichita, KS
Tom W|2021 GMC Yukon
Confirmed Service Customer
3/18/2025
I was able to make the appointment on my first call. That is important because in past experiences I had to leave a message, just to make a LOF appointment. I mean some one actually answered the phone on my first call.
3/20/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
WICHITA, KS
Liseth C|2025 Buick Envista
Confirmed Sales Customer
3/19/2025
The easiest car buying experience I was in and out in an hour! Thank you to my sales rep!
Toney Mondell
3/21/2025
Wow, it's experiences like yours that really keep us motivated! Congratulations on your new vehicle! Thank you again for leaving us this response!
Wichita, KS
Lee Etta M|2018 GMC 1500 Sierra
Confirmed Service Customer
3/19/2025
I had a good experience with Buick GMC
3/21/2025
Hello, we're glad to hear you enjoyed your visit. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
WICHITA, KS
Dwayne M|2025 Buick Enclave
Confirmed Service Customer
3/14/2025
I arrived for my first maintenance visit with our 2025 Buick Enclave. I was met by the service advisor and advised it would probably take about an hour. I thanked him at went to the customer lounge. Very nice lounge and greatly enjoyed my first experience with the Service Department.
3/15/2025
Thanks Dwayne! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please don't hesitate to reach out!
Rose Hill, KS
Linda K|2022 GMC Yukon
Confirmed Service Customer
3/14/2025
Emily did a great job keeping me informed and was on time!
3/15/2025
Thank you, Linda! We love hearing from our clients, and we're thrilled that you had a great experience with us! If you have any additional questions, feel free to get in touch!
WHITEWATER, KS
Jimmy C|2025 GMC Sierra 1500
Confirmed Sales Customer
3/16/2025
Kris did a very nice job.
Kristofer Quillin
3/17/2025
Thank you for your feedback! We're so glad to hear that our staff provided you with great service. We appreciate your kind words and look forward to assisting you again in the future!
Valley Center, KS
Troy R|2018 GMC 1500 Sierra
Confirmed Service Customer
3/17/2025
Nice and clean service shop and area.
3/18/2025
Thank you for the positive feedback! We're glad you found our service shop and area clean and well-maintained. We strive to provide a great environment for our customers, and it's wonderful to hear you had a good experience!
Winfield, KS
Jerilyn R|2025 Buick Encore GX
Confirmed Sales Customer
3/19/2025
Hector was great and personable.
Hector Buenrostrogonzalez
3/21/2025
Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
Wichita, KS
Steve B|2020 GMC 2500HD Sierra
Confirmed Service Customer
3/20/2025
Matt is always great to work with.
3/21/2025
Thank you for the kind words! We're so glad to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback, and look forward to serving you again!
WICHITA, KS
Jason I|2020 GMC Terrain
Confirmed Service Customer
3/20/2025
Brian Trip does an amazing job every time I come in. I appreciate what he does.
3/21/2025
Thank you for the kind words! We're so glad to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback, and look forward to serving you again!
WICHITA, KS
Tessa W|2022 GMC Yukon XL
Confirmed Service Customer
3/21/2025
10/10 best dealership in town
3/22/2025
Hi, thank you for the high star rating and for the positive review! We do hope we can be of assistance in the future. Take care!
EDMOND, OK
Paul C|2014 Buick Enclave
Confirmed Service Customer
3/21/2025
waited too long for ride home
3/25/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Wichita, KS
Cornelia W|2017 Buick LaCrosse
Confirmed Service Customer
3/23/2025
Very professional and kind. The price for the oil change was so reasonable, it surprised me. The waiting area was nice and comfortable. Thank you for good service.
3/24/2025
We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. Have a great day!
WICHITA, KS
Mark C|2023 GMC Acadia
Confirmed Service Customer
3/24/2025
We never have to worry about anything when our vehicles are in their service department. Even it’s routine maintenance.
3/25/2025
We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. Have a great day!
WICHITA, KS
Mondell T|2024 GMC Canyon
Confirmed Service Customer
3/24/2025
Knowledgeable quick easy and painless wouldnt go anywhere else
3/25/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
wichita, KS
Jamin R|2012 GMC Sierra
Confirmed Service Customer
3/24/2025
Great experience, Emily did great with keeping in constant communication every step of the way
3/25/2025
Hi there, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know. Have a great day!
Maize, KS
David B|2024 GMC Acadia
Confirmed Service Customer
3/24/2025
Very friendly and attentive service department.
3/25/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
AUGUSTA, KS
Gary S|2024 GMC Sierra 2500 HD
Confirmed Service Customer
3/25/2025
Emily met us and checked us in and checked us out at our first GMC service. Everything went very well and the service we received was very professional and painless. We have been very happy with Hatchet Buick & GMC.
3/26/2025
Hello Gary. It is great to hear everything was done to your satisfaction! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hatchett Buick GMC!
Wichita, KS
Jordan P|2024 GMC Yukon
Confirmed Service Customer
3/25/2025
Awesome customer service! Emily in service was great.
3/26/2025
Hi Jordan! Thank you for sharing your experience! It’s our goal to provide excellent service, and we're glad to know we met that mark for you. We're here for you anytime you need us!
Wichita, KS
Andra V|2018 GMC 1500 Sierra
Confirmed Service Customer
3/26/2025
Stevie was great and she walked me through everything. Professional, kind and knowledgeable.
3/27/2025
Hi there, your satisfaction is our top priority. We look forward to your next visit! Take care!
WICHITA, KS
Edward V|2018 GMC 1500 Sierra
Confirmed Service Customer
3/26/2025
Service
3/27/2025
Hi, your high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
WICHITA, KS
Kimberly S|2020 Buick Envision
Confirmed Service Customer
3/26/2025
Appreciate the ride to our chosen destination while we were waiting. Courteous service by all we encountered.
3/27/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hatchett Buick GMC. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
OLATHE, KS
Kellen E|2025 GMC Yukon XL
Confirmed Sales Customer
3/28/2025
Overall great experience. Took longer than expected, but I believe that was due to circumstances outbof the employees hands with the computer issues. They were apologetic and tries to do their best.
Michael Hauschild
4/2/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Wichita, KS
Lynn C|2016 Buick Envision
Confirmed Service Customer
3/28/2025
Service team was friendly and professional. They called to tell me what needed to be done on the car note and what should be done the next time I bring it in and why.
3/29/2025
Thank you for your feedback, Lynn! Our team is dedicated to delivering exceptional service, and we're thrilled to hear that we're achieving that. We can’t wait for your next visit! Take care!
WICHITA, KS
Robert I|2024 GMC Canyon
Confirmed Service Customer
3/28/2025
Day of service went well. The next day tire light came on. Emily told me to drop by to have sensor aligned. Went in the next day at 2:45 pm and told a different story by someone else. His approach was more telling me how it was not an easy fix and that I was told wrong by Emily. I immediately called her voice mail to ask her to call me ASAP this morning. 2.5 hours into the day and I have not heard from her.
4/2/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Wichita, KS
Tremekia A|2018 GMC Acadia
Confirmed Service Customer
3/31/2025
I was very grateful to have Matt take care of me! This feels like the service I had when I first purchased my truck. Thank you so much Matt!
4/1/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
WICHITA, KS
James S|2007 GMC Yukon XL
Confirmed Service Customer
3/31/2025
Upon arrival the check in process went smoothly. While waiting I was informed of several items which were recommended to be addressed. I had one of the recommended items completed and will get the rest of the items completed the next time the vehicle is serviced. Will continue to have this vehicle serviced at this dealership in the future.
4/1/2025
Thank you for choosing us as your first choice for all your automotive needs! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DERBY, KS
James S|2025 GMC Yukon XL 1500
Confirmed Sales Customer
3/19/2025
Good got the vehicle I wanted at a fair price
Michael Hauschild
3/21/2025
Congratulations on your new vehicle! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
Wichita, KS
Alexandrea M|2024 GMC Acadia
Confirmed Service Customer
3/20/2025
Great service! Friendly people. Comfortable waiting atmosphere
3/21/2025
Thank you for your feedback! We want all our clients to have a comfortable and stress-free experience with us. Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care!
Wichita, KS
Nick V|2016 GMC Yukon XL
Confirmed Service Customer
3/20/2025
this was a great experience. Easton did an outstanding job with helping understand the issues with my vehicle and was very communicative to me about the progress of the repairs.
3/21/2025
Thank you for your feedback! We're so glad to hear that our staff provided you with great service. We appreciate your kind words and look forward to assisting you again in the future!
WICHITA, KS
James F|2025 Buick Enclave
Confirmed Sales Customer
3/21/2025
Best car buying experience
Rhett Makovec
3/22/2025
Hi there, we are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Hatchett Buick GMC and we hope to see you again soon!
Hugoton, KS
Bradley R|2025 GMC Yukon
Confirmed Sales Customer
3/27/2025
Everyone at the dealership was great to deal with.
John McEwen
3/28/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Wichita, KS
Morgan/leslie S|2023 GMC Yukon
Confirmed Service Customer
3/27/2025
When the engine in our 2023 Yukon needed replaced our service rep Stevie kept us informed at all times. She made the process as smooth as possible.
3/28/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
ANDOVER, KS
Jeffrey J|2025 Buick Envision
Confirmed Sales Customer
3/30/2025
The Hatchett dealership is extremely professional to work with purchases or servicing. They operate in a courteous and professional manner. I always highly recommend Hatchett as THE option for new car purchases.
Hector Buenrostrogonzalez
3/31/2025
Hello, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Derby, KS
Angelina T|2022 Buick Encore GX
Confirmed Service Customer
3/30/2025
Friendly and efficient
3/31/2025
Thank you for choosing Hatchett Buick GMC as your first choice for all your automotive needs! If you have any further questions, please give us a call. We're always happy to help!
Wichita, KS
Ronald P|2019 GMC 1500 Sierra
Confirmed Service Customer
3/31/2025
The dealership was able to get me in and assess my issue same day. Much appreciated.
4/1/2025
Hello, we're glad to hear you enjoyed your visit. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
AUGUSTA, KS
Kay W|2024 Buick Envision
Confirmed Service Customer
3/31/2025
Great job! Wonderful staff to work with.
4/1/2025
Hi there, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know. Have a great day!
Derby, KS
Robert B|2016 Buick LaCrosse
Confirmed Service Customer
3/31/2025
Emily and staff were very helpful and did a great job.
4/1/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
ANDOVER, KS
Jane C|2024 GMC Yukon XL 1500
Confirmed Service Customer
3/31/2025
Friendly service. Very helpful and knowledgeable
4/1/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Wichita, KS
Krista R|2025 Buick Enclave
Confirmed Service Customer
4/1/2025
Great staff fast service
4/2/2025
Hello Krista! Our team works hard to provide great service, and it’s wonderful to know we’re meeting those goals. We look forward to your next visit! Take care!
Wichita, KS
Curtis C|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
4/1/2025
Matt Kerschen was terrific. Answered my call, got the truck in immediately for service and repairs (replace starter). Stayed in contact throughout the service work. Kept me informed. Pushed to have repairs finished within original expectation. Great service!
4/2/2025
Hi Curtis, we aim for complete satisfaction, and it's wonderful to hear that you had a fantastic experience at Hatchett Buick GMC. We can't wait to welcome you back on your next visit! Take care!
HAYSVILLE, KS
Mance N|2022 GMC 1500 Sierra
Confirmed Service Customer
4/2/2025
Great
4/4/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
PARK CITY, KS
Patrick M|2024 GMC Sierra 1500
Confirmed Service Customer
4/3/2025
Nothing to report...
4/5/2025
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
Derby, KS
Linden B|2017 GMC Acadia
Confirmed Service Customer
4/5/2025
The service department was very good they greeted me with kindness and they serviced my car and washed it for me I am very happy with the service you gave me I will continue to come back
4/6/2025
Thank you for your feedback, Linden! Our team is dedicated to delivering exceptional service, and we're thrilled to hear that we're achieving that. We can’t wait for your next visit! Take care!
Wichita, KS
Nancy T|2024 GMC Canyon
Confirmed Service Customer
4/1/2025
Everyone was friendly and considerate of my time. Excellent 👌
4/2/2025
Thank you so much for your feedback, Nancy! Our team is dedicated to delivering excellent service, and it’s gratifying to hear that we’re achieving that. We can’t wait to welcome you back on your next visit! Take care!
WICHITA, KS
Mya E|2024 Buick Envista
Confirmed Service Customer
4/1/2025
Super nice and helpful
4/2/2025
Wow, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
Mulvane, KS
Davy B|2025 GMC Yukon
Confirmed Sales Customer
4/2/2025
Everything is alright with Hatchett. They're professional as always
Michael Hauschild
4/4/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our team. We always strive to provide the best possible service and truly appreciate your continued trust!
Wichita, KS
Gary V|2025 GMC Sierra 1500
Confirmed Sales Customer
4/2/2025
Everyone was friendly and understanding. All were willing to take the time to answer questions and ensure they resolved the issue, especially Hector.
Hector Buenrostrogonzalez
4/4/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
Peck, KS
Adam P|2025 GMC Acadia
Confirmed Sales Customer
4/4/2025
I bought it. Alan in sales was very good. Finance went smooth. Only critique was I waited in line quite awhile for my turn at the finance table.
Alan Spencer
4/5/2025
Hi, thanks for your praise and kind comments about our team. We hope to see you soon!
Rose Hill, KS
Kenneth/amanda C|2014 Chevrolet Tahoe
Confirmed Service Customer
4/4/2025
Very helpful staff, quick service
4/5/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
DERBY, KS
Karissa T|2018 GMC 1500 Sierra
Confirmed Service Customer
4/4/2025
Quick fast and friendly service
4/5/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
AUGUSTA, KS
Christopher L|2022 GMC 1500 Sierra
Confirmed Service Customer
4/4/2025
Brian did a great job taking care of the issue.
4/5/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
PARK CITY, KS
Steven B|2024 GMC Acadia
Confirmed Service Customer
4/4/2025
Stevie was great. Look forward to working with her again.
4/5/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Hays, KS
Imogene C|2021 GMC Yukon
Confirmed Service Customer
4/5/2025
Timely seervice.
4/6/2025
Hello Imogene! We're pleased to hear that everything was finished promptly and to your satisfaction! We truly appreciate your business and eagerly anticipate your next visit!
wichita, KS
William J|2003 Buick Park Avenue
Confirmed Service Customer
4/8/2025
Your service inspectors have shown an excellent understanding of customer needs in servicing and repairing one's automobile. Combining professional assessment with the economic capability of the client requires implementing a service process measured against functioning demands.
4/9/2025
Hi William! Thank you for recognizing our team members who contributed to making this a wonderful experience! We are dedicated to providing excellent customer service. If there's anything else we can assist you with, please feel free to contact us!
WICHITA, KS
Chris J|2024 GMC Sierra 2500 HD
Confirmed Service Customer
4/8/2025
Friendly service. Easy drop off. The process is quick and simple
4/9/2025
Hi Chris! We want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Wichita, KS
Aaron/adolph D|2017 Buick Encore
Confirmed Service Customer
4/9/2025
Easton my service advisor was great to work with yesterday. He assisted me with replacing four new tires on my Buick. He sent me a quote the day before and was able to have the tires available for installation the next day.
4/10/2025
Thank you for your feedback! We're so glad to hear that our staff provided you with great service. We appreciate your kind words and look forward to assisting you again in the future!
PARK CITY, KS
Jerre H|2019 Buick Encore
Confirmed Service Customer
4/10/2025
I love coming to your dealership! You have an awesome room where the customers wait while their vehicles are being serviced. Thank you so much for the cappuccino I had yesterday while I waited. I always feel ‘pampered!’
4/11/2025
Thank you for your kind words! We're so glad to hear you had a great experience. It's always our goal to make every visit as comfortable and enjoyable as possible. We appreciate your continued support and look forward to seeing you again!
WICHITA, KS
Richard G|2016 Buick Enclave
Confirmed Service Customer
4/10/2025
I had to have my 90,000 mile check up along with my oil change. I hadn’t planned to be there long. However they got done as quickly as possible. I was pleased they worked to get it done. Thank you.
4/11/2025
Hello, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
WICHITA, KS
Glenda L|2021 Buick Encore GX
Confirmed Service Customer
4/10/2025
Employees were very nice and helpful. I think the charges a high.
4/15/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
WICHITA, KS
Michael M|2025 GMC Canyon
Confirmed Sales Customer
4/11/2025
Alan is top notch. He’s a real people’s person. He makes you feel like you’re friends through out the whole buying process. He lets you go at your own pace in making a decision
Alan Spencer
4/12/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
Derby, KS
Robert W|2025 Buick Envision
Confirmed Sales Customer
4/8/2025
The salesman Mike met us at the door when we arrived. He was very polite and cordial with us and was very professional when we told him about our wants. He showed us the vehicles available and we agreed on our choice. The paperwork process went very smoothly and we were very pleased with the process. Mike made a follow up call the next day to be sure of our continued satisfaction with the car and his service.
Michael Hauschild
4/9/2025
Hi Robert! Your satisfaction is important to us, so we sincerely thank you for choosing Hatchett Buick GMC and look forward to serving you again! Please let us know if there is anything else we can do for you; we are more than happy to help!
Pratt, KS
Sally L|2020 Buick Envision
Confirmed Service Customer
4/9/2025
Fast, friendly
4/10/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s wonderful to know we delivered such a positive experience. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always happy to help!
Wichita, KS
Michael G|2014 Buick LaCrosse
Confirmed Service Customer
4/9/2025
Good experience.
4/10/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
Wichita, KS
Braeden T|2024 GMC Yukon XL 1500
Confirmed Service Customer
4/10/2025
It was great!
4/11/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
Wichita, KS
Gerald S|2025 GMC Terrain
Confirmed Sales Customer
4/11/2025
Everyone was one was helpful, very professional, and knowledgeable about their products
Michael Hauschild
4/12/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
Wichita, KS
Mark P|2025 Buick Envision
Confirmed Sales Customer
4/11/2025
It was quick and easy
Walter Zitlow
4/12/2025
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
Eldorado, KS
Kelsey P|2025 Buick Enclave
Confirmed Sales Customer
4/12/2025
Bill & Rhett were both extremely helpful in helping me decide what I wanted and the benefits of each choice!
Rhett Makovec
4/13/2025
Thanks for highlighting some of our staff who helped make this such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Bel Aire, KS
Charles R|2024 GMC Sierra 1500
Confirmed Service Customer
4/13/2025
Stevie, the service advisor did a great job.
4/15/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
HAYSVILLE, KS
Ryan R|2025 GMC Sierra 1500
Confirmed Sales Customer
4/15/2025
Really good service had a small miss communication but was resolved very easily
Travis McCray
4/16/2025
Wow, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care, Ryan!
Dodge City, KS
Ruse B|2017 GMC Acadia Limited
Confirmed Service Customer
4/16/2025
Brian is always great explaining the “fix” and
4/17/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
WICHITA, KS
Michael L|2006 GMC Sierra
Confirmed Service Customer
4/16/2025
The truck maintenance was completed on time. One thing I would recommend is if a brake system inspection was completed (my truck Fr. pads & rotors were replaced) that the other brakes in this case, the rear, inspection noted instead of marked "N/A".
4/22/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Wichita, KS
Linda S|2023 GMC Terrain
Confirmed Service Customer
4/16/2025
Efficient. Nice waiting area.
4/17/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
WICHITA, KS
Douglas C|2022 GMC Canyon
Confirmed Service Customer
4/17/2025
Walk in oil change and tire rotation, no issues
4/18/2025
Hello Douglas! We truly appreciate your excellent rating. Thank you for taking the time to share your feedback about your recent visit. Take care!
WICHITA, KS
Michael B|2025 GMC Sierra 1500
Confirmed Service Customer
4/17/2025
Fast reliable service!
4/18/2025
Thank you for the great feedback! We're glad to hear you received fast and reliable service. We appreciate your support and look forward to your next visit!
FALL RIVER, KS
Alexis M|2025 Buick Envista
Confirmed Sales Customer
4/18/2025
Yusuf and Zach were absolutely awesome. Made my car buying experience quick and easy! Especially for it being my first car purchase.
Yusuf Awadi
4/19/2025
Congratulations on your new vehicle! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
Peck, KS
Danny L|2025 GMC Acadia
Confirmed Sales Customer
4/18/2025
Very good
Alan Spencer
4/19/2025
Thank you for choosing Hatchett Buick GMC as your first choice for all your automotive needs! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hatchett Buick GMC!
Andover, KS
Thomas B|2016 GMC 1500 Sierra
Confirmed Service Customer
4/11/2025
If you had a score from 1 to 10:00 it would be a 15
4/12/2025
Thank you for the fantastic feedback! We're thrilled to hear you had such a great experience. Your support means a lot to us, and we look forward to assisting you again!
WICHITA, KS
Jerry D|2021 Buick Enclave
Confirmed Service Customer
4/14/2025
Done in a timely and professional manner
4/15/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Cedar Vale, KS
Arthur C|2025 GMC Sierra 1500
Confirmed Sales Customer
4/15/2025
I really like the way you treated me and I will always come back for another vehicle when I need to
Kristofer Quillin
4/16/2025
Thank you so much, Arthur! We’re really glad you felt well taken care of. It means a lot to know you’ll be coming back—we’ll be here whenever you’re ready for your next vehicle!
Salina, KS
Ashley J|2010 GMC Yukon
Confirmed Service Customer
4/15/2025
Everyone was friendly and gave detailed instructions. The process was smooth and quick.
4/16/2025
Hello Ashley, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hatchett Buick GMC. We're looking forward to your next visit with us! Take care!
El Dorado, KS
Mark B|2024 GMC Yukon
Confirmed Service Customer
4/17/2025
Very responsive to my needs.
4/18/2025
We're so grateful for your positive feedback! It motivates us to keep delivering the best service possible. We can’t wait to assist you again soon!
WICHITA, KS
Jeff R|2025 GMC Sierra 1500
Confirmed Service Customer
4/17/2025
Welcome, greeting, and professional interaction with all staff
4/18/2025
Hi Jeff, reviews like this give us motivation and help us ensure we provide high-quality care. Your satisfaction is our top priority. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Wichita, KS
Carolyn H|2025 Buick Envision
Confirmed Sales Customer
4/19/2025
Everything went well and we were happy with the car that we chose.
Walter Zitlow
4/20/2025
Hi there, thank you so much for your positive comments about Hatchett Buick GMC! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
BENTON, KS
Delores R|2021 Buick Envision
Confirmed Service Customer
4/19/2025
Thorough, detailed and professional services were provided during my visit. Emily was great!
4/20/2025
Our staff is committed to providing each of our clients with the best automotive experience! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
WICHITA, KS
Paul N|2016 GMC Yukon XL
Confirmed Service Customer
4/19/2025
Hatchet had my Yukon for a week and was not able to repair either problem which were covered under warranty. Additional, I was told my loaner vehicle was available for 7 to 10 days. I returned it on the 7th day and was then told that I owed around $150 in rental on the loaner. Additionally a second warranty problem indicating service needed to be performed on the driver assist system and nothing was addressed to attempt to make repairs to this problem.
4/23/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
WICHITA, KS
Richard D|2021 GMC Yukon
Confirmed Service Customer
4/21/2025
Brian Tripp did a great job getting the tires i wanted and in a very timely manner. i was up and running in no time at all. thanks.
4/22/2025
We want all our clients to have a comfortable and stress-free experience with us! Until the next time we meet, take care!
WICHITA, KS
Mark W|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
4/23/2025
My experience with the service people at Hatchett has always been excellent. I highly recommend them to anyone whom needs their car serviced.
4/24/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Thanks again for taking the time to leave us this information about your recent visit. Take care!
VALLEY CENTER, KS
Mario C|2025 GMC Sierra 1500
Confirmed Sales Customer
4/23/2025
It was a good experience.. Mondell was a great sales representative
Toney Mondell
4/24/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Goddard, KS
Kenneth O|2021 GMC 1500 Sierra
Confirmed Service Customer
4/23/2025
Service personnel were professional and answered all of my questions.
4/24/2025
Hi, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!
BEL AIRE, KS
Easton E|2025 GMC Acadia
Confirmed Sales Customer
4/24/2025
Always a great experience when buying a new vehicle from Hatchett Buick GMC. Some of the best service in the game!
Rhett Makovec
4/25/2025
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
Dallas, TX
Jose & Luis G|2017 GMC 1500 Sierra
Confirmed Service Customer
4/24/2025
Good job all times
4/25/2025
Thank you so much for your continued trust and for sharing your positive experience! We sincerely value your business and look forward to your next visit!
WICHITA, KS
Douglas S|2018 GMC Yukon
Confirmed Service Customer
4/24/2025
Brian kept me well informed
4/25/2025
Thank you for your feedback! We're so glad to hear that our staff provided you with great service. We appreciate your kind words and look forward to assisting you again in the future!
WICHITA, KS
Christopher W|2020 GMC Yukon XL
Confirmed Service Customer
4/27/2025
⭐️⭐️⭐️⭐️⭐️
4/28/2025
Hi, your high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
Mulvane, KS
Haley H|2025 Buick Envista
Confirmed Sales Customer
4/21/2025
Very nice people
Kristofer Quillin
4/22/2025
We appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!
Ulysses, KS
Mary H|2025 GMC Acadia
Confirmed Sales Customer
4/21/2025
Polite professional informative
Dezi Potter
4/22/2025
Hi, thanks for your praise and kind comments about our team. We hope you have a great day!
Maize, KS
Debra Ann K|2016 Buick Enclave
Confirmed Service Customer
4/21/2025
Oil change and wiper blades replaced
4/22/2025
Hi, we're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care!
WICHITA, KS
Kerrie M|2020 GMC Acadia
Confirmed Service Customer
4/22/2025
Good experience. Timely updates.
4/23/2025
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Wichita, KS
Michael C|2025 Buick Enclave
Confirmed Sales Customer
4/22/2025
Kris took very good care of us
Kristofer Quillin
4/23/2025
Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
Wichita, KS
Julia P|2019 Chevrolet Impala
Confirmed Service Customer
4/26/2025
Everyone was polite and helpful
4/27/2025
Hi there, thank you for taking the time to leave a review for us at Hatchett Buick GMC! We're looking forward to your next visit!
WICHITA, KS
Sandra A|2022 GMC Terrain
Confirmed Service Customer
4/28/2025
The dealership is always clean and the employees are always friendly. Easton, in the Service Department, is phenomenal and great to work with.
4/29/2025
Thank you for the wonderful review! We take pride in maintaining a welcoming dealership, and we’re glad Easton made your service visit such a positive one. We look forward to seeing you again soon!
Wichita, KS
Dave N|2020 Chevrolet Camaro
Confirmed Service Customer
4/28/2025
It was great. Easy to schedule and attendants before and after were great. Even the GM greeted me! A very nice young man. I have a Toyota I’ll start bringing.
4/29/2025
We’re so happy to hear your visit went so well—from scheduling to the warm greeting from our GM! We’d be honored to take care of your Toyota too. We look forward to welcoming you again on your next visit!
Wichita, KS
Tonya T|2021 GMC Acadia
Confirmed Service Customer
4/28/2025
Great
4/29/2025
Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
WICHITA, KS
Steven C|2021 Buick Enclave
Confirmed Service Customer
4/29/2025
The technicians are always polite and attentive. My vehicle is always clean when I pick it up and that’s why I always have all maintenance done at Hatchett
4/30/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Hatchett Buick GMC. We hope you have a great day!
WICHITA, KS
Jessica B|2025 Buick Enclave
Confirmed Sales Customer
4/29/2025
Everyone was helpful and great to work with!
Walter Zitlow
4/30/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please don't hesitate to reach out!
KAW CITY, OK
Sheila M|2018 Buick Encore
Confirmed Service Customer
4/29/2025
Great service. Emily told me everything that was being worked on and how much it would cost. Emily also told me what expect at 60K miles.
4/30/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
WICHITA, KS
Chad/erica I|2024 GMC Sierra 1500
Confirmed Service Customer
4/30/2025
Our vehicles were serviced fast and Stevie kept us updated on what was going on the whole time
5/1/2025
Thank you for the great review! We’re so happy to hear Stevie kept you informed and that your vehicles were serviced quickly. We look forward to taking care of you again soon!
South Haven, KS
Paul C|2014 Buick Enclave
Confirmed Service Customer
4/30/2025
My tech was very helpful
5/1/2025
Thank you for your review! We’re happy to hear that your technician was helpful and provided you with great service.
Wichita, KS
John P|2023 GMC Acadia
Confirmed Service Customer
4/30/2025
Found screws in the floor board that wasn't put back in.
5/6/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PARK CITY, KS
Ashley I|2025 GMC Acadia
Confirmed Sales Customer
5/1/2025
Great experience w
Michael Hauschild
5/1/2025
Thank you for sharing your positive experience with us! We’re glad it was a great one. Wishing you a fantastic day!
El Dorado, KS
Lynn C|2016 Buick Envision
Confirmed Service Customer
5/1/2025
Staff was friendly and attentive. Explained what needed to be repaired and the time frame. Work was done on time and cost came in just under the estimate.
5/1/2025
Thank you for sharing your experience! We’re so happy to hear that our staff was friendly, explained everything clearly, and completed the work on time and under estimate. We look forward to seeing you again on your next visit!
WICHITA, KS
James R|2013 Buick Enclave
Confirmed Service Customer
5/1/2025
I did not have my car serviced on 4-30-25
5/6/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
WICHITA, KS
Douglas S|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
5/1/2025
Great fast and easy experience! Best new car buying experience yet!!!
Hector Buenrostrogonzalez
5/1/2025
Thank you for the wonderful feedback! We're so glad to hear that your car-buying experience was fast and easy. We look forward to helping you again in the future!
Wichita, KS
Donald B|2018 Buick LaCrosse
Confirmed Service Customer
4/29/2025
team was friendly and service was done quickly
4/30/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
ANDOVER, KS
Edmond F|2019 GMC Yukon
Confirmed Service Customer
4/29/2025
My car’s problem was fixed.
4/30/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
WICHITA, KS
Charles R|2024 GMC Sierra 1500
Confirmed Service Customer
4/30/2025
Stevie Sebor, Service Advisor is heat and easy to work with. She is also very knowledgeable and helpful.
5/1/2025
Thank you for your kind words! We’re so glad Stevie made your experience easy and enjoyable. We can’t wait to assist you again with the same level of care!
HAYSVILLE, KS
David C|2025 GMC Canyon
Confirmed Service Customer
4/30/2025
I was met at the door by Travis, I took him for a test drive to show him my issue, I took it to a parking lot , where he recorded on his phone my problem. Then back to the shop where my issue was diagnosed by the head mechanic. Great Service.
5/1/2025
Thank you for sharing your experience! We’re so happy Travis and the team were able to quickly address your issue. We’ll always be here to provide top-notch service for you!
Augusta, KS
Randall V|2025 GMC 1500 Sierra
Confirmed Sales Customer
5/1/2025
Very professional.
5/1/2025
Thank you for your kind words! We're thrilled to hear that you had a very professional experience. We look forward to welcoming you again soon!
Valley Center, KS
Eric E|2023 GMC Sierra 1500
Confirmed Service Customer
5/2/2025
Brian Tripp is great! Always goes out of his way to take care of me.
5/3/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hatchett Buick GMC. Thank you again for leaving us this response!
DERBY, KS
Roger G|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
5/2/2025
Nice staff
5/3/2025
We appreciate your positive review about your recent experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DERBY, KS
Joseph B|2019 Buick Regal
Confirmed Service Customer
5/5/2025
Matt Kerschen has been my advisor for quite a while now. He greeted me immediately when I pulled in and we discussed what I was there for (an oil change) as well as other services that might be due. It gave me confidence that whatever I had done, it would be done completely and with high quality.
5/6/2025
Thank you for your loyalty and the thoughtful review! Matt is a rockstar, and we’re so glad his thorough, trustworthy service continues to give you confidence. A great advisor makes every visit feel easy—and Matt’s one of the best!
WICHITA, KS
Clark G|2025 GMC Yukon
Confirmed Service Customer
5/6/2025
Fast, thorough and efficient. Very friendly as well.
5/7/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s wonderful to know we delivered such a positive experience. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always happy to help!
Wichita, KS
Jeffrey T|2022 GMC 1500 Sierra
Confirmed Service Customer
5/6/2025
The team at Hatchett always do a fantastic job, very informative, they keep me updated, my ride to the office was easy, picking up my vehicle was easy, and now they deliver it to me at the curb outside the dealership. Great job everyone.
5/7/2025
Thank you for sharing your positive experience! We're thrilled to hear that our team provided excellent service. We truly appreciate your feedback and look forward to serving you again!
Wichita, KS
Jack Pearce Incorpo J|2018 Buick Encore
Confirmed Service Customer
5/6/2025
Picked me up from my home when the car was finished. Car was washed and vacuumed when I picked it up.
5/7/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
WICHITA, KS
Michael G|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
5/7/2025
FRIENDLY SERVICE PEOPLE. IN AND OUT IN A FEW HOURS.
5/7/2025
Thank you for your feedback! We’re thrilled to know you received friendly service and got in and out quickly. We always aim to make your visit smooth and efficient, and we’re happy to have met your expectations!
wichita, KS
Maxine G|2025 Buick Envista
Confirmed Sales Customer
5/7/2025
Everyone was very nice and helpful especially Mike who was our salesman.
Michael Hauschild
5/7/2025
We love hearing that Mike and the rest of the team made a great impression! Friendly and helpful service is what we aim to deliver from start to finish. Here’s to good people, great cars, and guests like you who make it all worthwhile!
derby, KS
Garrett/jared S|2022 GMC 2500HD Sierra
Confirmed Service Customer
5/9/2025
I brought my 2500 in for a windshield replacement. Dropped it off and within just a few hours my pick up was already ready to go. They did an excellent job and listened to all my concerns and answered all of my questions. Always a pleasure doing business with Hatchett Buick GMC
5/10/2025
Hello there, thank you for taking the time to leave us this information about your recent visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hatchett Buick GMC!
WICHITA, KS
Linda L|2021 Buick Envision
Confirmed Service Customer
5/12/2025
Brian is great and always lets me ask all of my questions. They replaced my engine filter and made sure my tires are still in good shape. The only thing I noticed was the person changing out the engine filter forgot to cancel the warning message that shows up on my dashboard info.
5/14/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DERBY, KS
Davy B|2025 GMC Sierra 1500
Confirmed Sales Customer
5/13/2025
Professional and trustworthy
Michael Hauschild
5/14/2025
Hi, we are so happy to read such a great review about Hatchett Buick GMC! Thank you so much again for your feedback! We hope you have a great day!
Wichita, KS
Mila M|2023 Buick Envision
Confirmed Service Customer
5/5/2025
fast and friendly
5/6/2025
Thank you! Fast and friendly is what we aim for every day. Quick, kind, and done right—that’s how we roll!
Wichita, KS
Jennifer W|2017 GMC Yukon
Confirmed Service Customer
5/5/2025
Emily is always such a delight to work with and keeps me updated during the service process.
5/6/2025
Emily will be all smiles reading this! Keeping you in the loop is just one way she shows she cares. Service with updates and a smile—every visit, every time!
WICHITA, KS
Jo W|2006 Buick LaCrosse
Confirmed Service Customer
5/6/2025
I always am always very pleased with the service that is done on my car.
5/7/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
DERBY, KS
Don H|2022 GMC Canyon
Confirmed Service Customer
5/7/2025
…a pleasant experience, seeing longtime friends who work at Hatchett and who always take good care of my vehicles.
5/7/2025
We’re delighted that your experience was not only seamless but filled with familiar faces and heartfelt connections. Taking care of your vehicle is our job, but taking care of our longtime friends—that’s our joy. Here's to memories that ride along every service visit!
WICHITA, KS
Twila L|2015 Buick Enclave
Confirmed Service Customer
5/11/2025
You always treat us with the most up front respect. If I ever have a problem you are always there to help me out. Thank You for every thing.
5/12/2025
Hello, thank you for sharing your positive experience! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
WICHITA, KS
Gary C|2025 GMC Acadia
Confirmed Sales Customer
5/13/2025
Our experience with Hatchett changed my opinion of car dealerships, and ALL to the better. They were worked with us extremely well from our very patient salesman, to the sales manager, and then finance. They all listened to us before responding, and answered all questions or concerns we had. All staff was very nice and wanted to make sure we were being taken care of. Great group of people working there!
Yusuf Awadi
5/14/2025
Hi there, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!
Eureka, KS
Bobbi F|2017 GMC Acadia
Confirmed Service Customer
5/13/2025
Easton K was great to work with. He kept me up to date with how things were progressing and was professional and polite. They were unable to figure out the issue with my brakes which is disappointing but besides that my experience was very good
5/15/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
WICHITA, KS
Steven Williams Or L|2018 GMC Yukon
Confirmed Service Customer
5/14/2025
Good morning, listen to me folks, I have had my oil changed by several GMC and Chevrolet dealers locally. By far, this is the best experience I have had with a oil change. Emily was courteous professional and went above and beyond! She exemplifies customer service! She walked me around, explained where things were located and if I had any questions to just ask!! Spot on!! She also gave me a detailed printout of issues that I need to address. Thank you, I will be a repeat customer!!
5/15/2025
Now that’s a review that drives it home—thank you! We’re beyond proud of Emily for providing such outstanding service. From courtesy to clear communication, she’s the real deal. We’ll be ready to welcome you back anytime—once a customer, always part of the family!
Maize, KS
Thomas D L|2023 GMC Terrain
Confirmed Service Customer
5/15/2025
The service writer who helped me, Emily Miller, was great. She addressed every concern I had. We scheduled a follow-up appointment for the items I did not want to take care of on the initial appointment. I hope to be helped by her the next time I come out.
5/16/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
WICHITA, KS
David R|2023 GMC Yukon
Confirmed Service Customer
5/16/2025
Prompt and friendly service. Matt took great care of my car and me. I was in and out quickly.
5/17/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s wonderful to know we delivered such a positive experience. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always happy to help!
WICHITA, KS
Ronald B|2019 GMC Acadia
Confirmed Service Customer
5/16/2025
one of the best experiences i have ever had at a gmc dealer. Brian kept me informed about replacing the radiator and worked hard to get it done in one day.Thank you Hatchett GMC
5/17/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
WICHITA, KS
Emily W|2026 GMC Terrain
Confirmed Sales Customer
5/17/2025
My experience was fantastic. I was treated with kindness and respect. As always, I left with another vehicle that I love.
Michael Hauschild
5/18/2025
Hi, we are very happy we could provide you with a positive experience. Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!
Wichita, KS
Gary G|2022 GMC 2500HD Sierra
Confirmed Service Customer
5/17/2025
Emily was awesome and took very good care of me and my Denali
5/18/2025
We're pleased to know we have been able to exceed your expectations and really help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
Benton, KS
Kathy B|2019 GMC Acadia
Confirmed Service Customer
5/18/2025
Always so friendly
5/19/2025
Hi, thanks for your praise and kind comments about our team. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
WICHITA, KS
Tessa W|2022 GMC Yukon XL
Confirmed Service Customer
5/14/2025
Best service in the state. 10/10 recommend
5/15/2025
Wow—best in the state? That’s a high five we won’t forget! Thank you for the glowing 10/10 recommendation. Here's to setting the bar high and keeping it there with every visit!
EDMOND, OK
Marque P|2023 GMC Sierra 3500 HD
Confirmed Service Customer
5/14/2025
I brought my truck in unscheduled and you were able to replace one of the batteries in a timely manor.
5/15/2025
We’re so glad we could get you taken care of quickly—even without an appointment! Timely solutions in unexpected moments are part of what we pride ourselves on. Here’s to getting you back on the road without missing a beat!
WICHITA, KS
Brian G|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
5/15/2025
From sales to financing, the team was great!
Kristofer Quillin
5/16/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
Wichita, KS
Janeen W|2013 Buick LaCrosse
Confirmed Service Customer
5/15/2025
Emily was great, She kept in touch with me, every step of the was.
5/16/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
Wichita, KS
Seth K|2025 GMC Yukon XL 1500
Confirmed Sales Customer
5/15/2025
Went to look at a 24 Yukon Denali and found a 22. However couldn’t buy it due to recall by gm. Tried to play that into my hand since I couldn’t get the 22 for less money than a 25. I am glad I made the purchase of the 25 Yukon at4. Very nice vehicle. Alan was very easy to deal with and understood how precious time is. Only down fall is vehicle didn’t have second key and I have to find time to make it back in with vehicle to get programmed
Alan Spencer
5/17/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
El Dorado, KS
Bawi C|2021 GMC 1500 Sierra
Confirmed Service Customer
5/16/2025
Friendly staff
5/17/2025
Hi, thank you for your kind words and positive feedback about our team! We truly appreciate you taking the time to let us know how we did. We look forward to assisting you again in the future. Take care!
WICHITA, KS
Michael R|2019 GMC 1500 Sierra
Confirmed Service Customer
5/17/2025
Great experience, Easton was very knowledgeable and helpful
5/18/2025
Michael Dean Richards, thanks again for taking the time to leave us this information about your recent visit. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
Rose Hill, KS
James U|2023 Buick Encore GX
Confirmed Service Customer
5/18/2025
Friendly efficient service, and all questions were answered would recommend their service
5/19/2025
Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
WICHITA, KS
Richard S|2014 GMC 1500 Sierra
Confirmed Service Customer
5/19/2025
The service was quick and efficient.
5/20/2025
We're glad everything was completed quickly and efficiently! Thank you so much for your feedback! We hope you have a great day!
WICHITA, KS
Jeff G|2024 Buick Enclave
Confirmed Service Customer
5/19/2025
The service staff is excellent. They were quick, thorough and reasonable.
5/20/2025
Hello, thank you for sharing your positive experience! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
Wichita, KS
Martin M|2020 Buick Enclave
Confirmed Service Customer
5/20/2025
Ready when I arrived. Explained everything and finished much sooner than I had anticipated.
5/21/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
WICHITA, KS
Buck T|2023 GMC Acadia
Confirmed Service Customer
5/21/2025
Best service team in town
5/22/2025
That’s awesome to hear! We’re so grateful for your trust and support. The team is always here for you, and we look forward to serving you again!
WICHITA, KS
Trina A|2025 Buick Encore GX
Confirmed Service Customer
5/21/2025
I had a very good experience with everyone that helped me with my car and repair.
5/22/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
COUNCIL BLUFFS, IA
Harold F|2026 GMC Terrain
Confirmed Sales Customer
5/22/2025
A very friendly atmosphere
John McEwen
5/24/2025
Hello, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!
Augusta, KS
Joshua N|2025 GMC 1500 Sierra
Confirmed Sales Customer
5/22/2025
I was helped by Alan on my vehicle search and he was extremely helpful. He wasn’t pushy like dealers at other locations. He was very informative and answered all my questions in a timely manner. He has followed up with me several times since my purchase. I appreciate all of his help!
Alan Spencer
5/23/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
Maize, KS
Nicole B|2018 GMC 1500 Sierra
Confirmed Service Customer
5/23/2025
Gets you in and out in a timely manner, techs are always knowledgeable about services needed for your vehicle and the advisors always greet you as you enter
5/24/2025
We love hearing that your visit was timely, informative, and welcoming—our team of techs and advisors takes real pride in making every experience smooth and professional from the moment you walk in. Thanks for trusting us with your vehicle—we’ll be here, ready to greet you with a smile next time too!
Wichita, KS
Patricia S|2022 GMC Acadia
Confirmed Service Customer
5/19/2025
I needed an oil change - my car said so! I called in, and the tech I spoke with worked hard to find a time to get me in as soon as possible because I had a destination with some distance coming up. I really appreciated that!
5/20/2025
Wow, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
Wichita, KS
Richard B|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
5/19/2025
Excellent service
5/20/2025
Hello, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Andover, KS
Van J|2025 GMC Canyon
Confirmed Service Customer
5/19/2025
They did a great job installing the accessories we purchased.
5/20/2025
Hello, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.
Wichita, KS
Mark W|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
5/19/2025
Always great service here...
5/20/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
VALLEY CENTER, KS
Brian B|2024 GMC Sierra 1500
Confirmed Service Customer
5/20/2025
Emily, you're the best and Thank You for taking the time to discuss the programing and GM software issue. Your friendliness and professionalism are the best and rarely found. Keep up the great work and I will always look and ask for you for my service needs!
5/21/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
council grove, KS
Andrew M|2022 GMC Yukon
Confirmed Service Customer
5/21/2025
quick service
5/22/2025
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
WICHITA, KS
Chandra L|2025 Buick Envista
Confirmed Sales Customer
5/22/2025
No pushy at all, very friendly, very helpful will go back
Alan Spencer
5/24/2025
Wow, it's experiences like yours that really keep us motivated! Thank you, and have a fantastic day!
Winfield, KS
Darren B|2019 Buick Enclave
Confirmed Service Customer
5/22/2025
Fast and efficient service.
5/24/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
Wichita, KS
Dennis P|2025 GMC Sierra 1500
Confirmed Service Customer
5/23/2025
Very professional
5/24/2025
We appreciate the compliment—professionalism is at the heart of everything we do. Thank you for visiting us, and we look forward to providing that same top-tier experience next time!
Bel Aire, KS
Lin J|2025 GMC Yukon
Confirmed Service Customer
5/29/2025
I asked to have my Yukon serviced with 0W-40 instead of 0W-20 oil. I was told that the dealership did not stock 10W-40 and that it would void my engine warranty if I used anything other than 10W-20. Both of these statements seem illogical and untrue. I was told that the dealership car wash was unavailable due concrete repair work being done near the car wash.
5/30/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
Wichita, KS
Kurt A|2024 GMC Sierra 1500
Confirmed Service Customer
5/23/2025
Very good experience. Prompt courtesy service.
5/24/2025
Thank you for sharing your “very good” experience with us! Prompt and courteous service is what we strive for, and it’s great to know it made your visit a smooth one. Let’s do it again sometime soon!
Dodge City, KS
Mark C|2017 GMC 1500 Sierra
Confirmed Service Customer
5/23/2025
Their service department is the only place both of our GMC vehicles have been serviced.
5/24/2025
Wow, thank you for the loyalty! It means the world to us that we’ve earned your trust for both of your GMC vehicles. You can count on us to continue caring for your vehicles like they were our own. Here's to many more miles together!
WICHITA, KS
Alan/sheron S|2024 GMC Yukon
Confirmed Service Customer
5/24/2025
Prompt. Keeps you informed if there is a delay of any kind.
5/25/2025
Thank you for appreciating our commitment to communication! Keeping you in the loop is part of our promise to deliver a stress-free experience. Until your next visit, may all things in your world run right on time!
Dexter, KS
Ian L|2024 GMC Sierra 1500
Confirmed Service Customer
5/26/2025
Called and scheduled my appointment quickly and easily. Dropped off the truck early and it was completed in a reasonable amount of time.
5/27/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
Wichita, KS
Timothy B|2025 GMC Yukon XL 1500
Confirmed Sales Customer
5/27/2025
Very easy transaction
Rhett Makovec
5/28/2025
Hi, we are so happy to read such a great review about Hatchett Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Wichita, KS
Larry B|2018 GMC Acadia
Confirmed Service Customer
5/27/2025
They were courteous, they got right on the job. I was well satisfied with their work.
5/28/2025
Hi, we really appreciate your positive review! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
DERBY, KS
Jonathan B|2024 GMC Sierra 1500
Confirmed Service Customer
5/29/2025
Just an oil change and tire rotation with excellent service.
5/30/2025
Wow, we're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!
Wichita, KS
Joseph W|2016 GMC Yukon
Confirmed Service Customer
5/29/2025
Fast and friendly as always. Will not go to any other dealership
5/30/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
Wichita, KS
Nicholas W|2025 Buick Enclave
Confirmed Sales Customer
5/29/2025
Kris was an excellent salesman to work with. The process was very smooth, quick and I was completely happy with everything. After searching for a vehicle for quite a while and dealing with a number of awful dealerships, Hatchett and Kris were everything I could have hoped fo
Kristofer Quillin
5/30/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
Sioux City, IA
Ian W|2025 Buick Enclave
Confirmed Sales Customer
5/30/2025
Travis was very helpful and kind, Showed us the vehicle and was knowledgeable about its features. The dealership had a kid room which helped tremendously with keeping our children occupied throughout the purchase process.
Travis McCray
5/31/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
Wichita, KS
James F S|2021 GMC Acadia
Confirmed Service Customer
6/2/2025
Checkin went well. Service requested was provided based on my request and suggested service due to mileage on the vehicle. Tire was repaired when nail was discovered due preparation for return. Checkout went smoothly. Wil use this dealership again for service on my two vehicles.
6/3/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
DERBY, KS
Derek D|2025 GMC Yukon
Confirmed Sales Customer
6/2/2025
Very helpful and professional
Alan Spencer
6/3/2025
Hi there, thank you for taking the time to leave a review for us at Hatchett Buick GMC. We're happy we could meet your expectations! We're looking forward to your next visit with us!
Turpin, OK
Matthew K|2016 Buick Enclave
Confirmed Service Customer
6/3/2025
STEVIE WAS PRETTY GREAT
6/3/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Hatchett Buick GMC. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
wichita, KS
Jonas K|2014 GMC Acadia
Confirmed Service Customer
6/3/2025
Good experience all around!
6/3/2025
Hello, we're glad to hear you enjoyed your visit. We hope to be of service to you again in the future. Best wishes, Hatchett Buick GMC
ANDVOER, KS
Larry N|2016 GMC Yukon XL
Confirmed Service Customer
6/3/2025
Easton and the young mechanic were excellent. They understood the problem and executed fixing it in a timely manner!
6/5/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
WICHITA, KS
Christina S|2025 Buick Envista
Confirmed Sales Customer
6/3/2025
Walter was thorough and excellent to work with.
Walter Zitlow
6/3/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
Wichita, KS
Loren H|2025 GMC Sierra 1500
Confirmed Sales Customer
6/9/2025
Walter made the purchase of our new vehicle very smooth and quick. Very pleased, that’s why I keep coming back. I have shared my experience with friends and a couple have been there and bought over 9 vehicles in the past.
Walter Zitlow
6/10/2025
Thank you for being such a loyal part of our automotive family! Walter will be thrilled to know you keep coming back because of the experience he delivers. Your referrals mean the world to us—here’s to vehicle number ten and beyond!
Hays, KS
Jeffrey B|2024 GMC Yukon
Confirmed Service Customer
5/29/2025
Awesome service
5/30/2025
Hi there, thank you so much for your positive comments about Hatchett Buick GMC! We hope to see you soon!
Wichita, KS
James F|2025 GMC Yukon
Confirmed Sales Customer
6/2/2025
Hatchett GMC is great. They ordered a vehicle to my specifications as none were available in our area. Master Sales Pro Mike H. kept me updated on the progress of my order. My new SUV arrived last week, at least 3-4 weeks earlier than expected (about 11 weeks from order to arrival). After a thorough inspection, test drive, and paperwork, Mike finalized my orientation to the SUV. The next day I called with a question about an operating parameter. Mike and Service Advisor Brian reassured me it was normal for these newer vehicles. I appreciate Hatchett GMC Sales and Service teams’ assistance in purchasing and maintaining my GMC SUVs. Thank you!
Michael Hauschild
6/3/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Congratulations on your new vehicle, James! Take care!
WICHITA, KS
John M|2025 GMC Sierra 1500
Confirmed Service Customer
6/2/2025
Great
6/3/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
WICHITA, KS
James T|2024 GMC Sierra 2500 HD
Confirmed Service Customer
6/2/2025
Great service
6/3/2025
Hello, we're happy to hear you had such a positive experience with our team! We hope you have a great day!
Derby, KS
Charles H|2024 GMC Sierra 1500
Confirmed Service Customer
6/9/2025
I would like to think that they did a good job. I think the attention to detail is not there. I assume everything was done that they said they did but the little things like putting a new sticker up in the top of the windshield with the next oil change and mileage was not done. So what else did they miss or not do? This is not the first time either and not the second time. First time they didn’t reset the oil gauge, second time they put to much oil and it was stalling out, had to go back and have them fix it, and this time no sticker. Like I said I hope everything was done and I wouldn’t even have to ask the question if just the little things got done. Thinking of going somewhere else to get my service done. Just want to make sure my warranty doesn’t get voided
6/10/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Wichita, KS
Klay G|2020 GMC Yukon XL
Confirmed Service Customer
6/11/2025
As usual the service department took care of all my needs and then some to ensure satisfaction.
6/12/2025
Hi there, thank you so much for your positive comments about Hatchett Buick GMC! Thank you again for choosing Hatchett Buick GMC and we hope to see you again.
Wichita, KS
Dinah B|2016 Buick Enclave
Confirmed Service Customer
6/11/2025
Emily was very nice , told me exactly what was going to happen and let me know when they were finished with my car
6/12/2025
We appreciate your positive review about your recent experience with us! Thank you again for the great review!
Wichita, KS
Jeffrey T|2025 GMC Sierra 1500
Confirmed Sales Customer
6/16/2025
Hatchett GMC always does a great job, I wouldn't go anywhere other than a Hatchett dealership. Jason always makes it so easy.
6/17/2025
Hi, we are so happy to read such a great review about Hatchett Buick GMC! We can't wait to see you again, have a great day.
Wichita, KS
Travis M|2020 Chevrolet Sonic
Confirmed Service Customer
6/16/2025
Stevie was very helpful and got me in and out in a timely manner.
6/17/2025
Thank you for choosing Hatchett Buick GMC as your first choice for all your automotive needs! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
ANDOVER, KS
John G|2026 GMC Terrain
Confirmed Sales Customer
6/17/2025
Mike and everyone were very nice and helpful.
Michael Hauschild
6/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Wichita, KS
Clay/alyce D|2016 GMC 2500HD Sierra
Confirmed Service Customer
6/19/2025
Service work
6/20/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
WICHITA, KS
Timothy H|2024 Buick Enclave
Confirmed Service Customer
6/19/2025
Matthew real takes great care for me as a customer
6/20/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hatchett Buick GMC. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
WICHITA, KS
Victor K|2019 Buick Enclave
Confirmed Service Customer
6/19/2025
Great
6/20/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
Buffalo, KS
Steven A|2025 GMC Sierra 1500
Confirmed Sales Customer
6/21/2025
It was a pleasant experience. Mondell took care of me well, any question I asked he had an answer for.
Toney Mondell
6/22/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Hatchett Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
Wichita, KS
Allyson A|2025 GMC Yukon XL 1500
Confirmed Sales Customer
6/23/2025
Walter and the rest of the crew at Hatchett GMC were such a pleasure to work with!! Being a few hours away in Oklahoma, Walter made sure everything went smoothly for us and made our purchase such a breeze. 1000% recommend and will definitely be back in the future!
Walter Zitlow
6/24/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Stillwater, OK
Roger C|2025 Buick Enclave
Confirmed Sales Customer
6/11/2025
Everything was done very professionally. Walt was very knowledgeable about the car and could answer all our questions.
Walter Zitlow
6/12/2025
Hi there, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hatchett Buick GMC!
Lawrence, KS
Robin D|2025 GMC Canyon
Confirmed Sales Customer
6/11/2025
Very friendly, efficient and professional service!
Alan Spencer
6/12/2025
Hi, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.
Wichita, KS
Jaelyn S|2026 GMC Terrain
Confirmed Sales Customer
6/11/2025
Rhett was amazing!
Rhett Makovec
6/12/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hatchett Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
Wichita, KS
Richard T|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
6/11/2025
Very friendly and easy to work with. My 3rd truck from there.
Walter Zitlow
6/12/2025
Hi, we are very happy we could provide you with a positive experience! Congratulations on your new vehicle! We hope you have a great day!
Derby, KS
Clark G|2025 GMC Yukon
Confirmed Service Customer
6/16/2025
This is my second service at this dealership, and I couldn’t be happier with the service. Professional, attentive and friendly.
6/17/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
Wichita, KS
Robert L|2022 GMC Canyon
Confirmed Service Customer
6/16/2025
Service representative was excellent, time was a little longer than expected
6/17/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Goddard, KS
Emma K|2025 Buick Envision
Confirmed Sales Customer
6/17/2025
After my previous experience with a different dealership a few years ago, walking into Hatchett was refreshing experience. I did not feel pressured in my decisions and felt
Michael Hauschild
6/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Augusta, KS
Christopher S|2019 Buick Enclave
Confirmed Service Customer
6/23/2025
You all have always done a great job.
6/24/2025
Hi there, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
WICHITA, KS
Justen C|2011 GMC Sierra
Confirmed Service Customer
6/24/2025
Assistant manager was very friendly and was genuinely happy I am coming in. Honestly I have not always felt welcomed at Hatchett GMC dealership. This time it was a different feeling.
6/25/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
SEDGWICK, KS
Michael H|2022 GMC 1500 Sierra
Confirmed Service Customer
6/25/2025
Did what you said and timely
6/26/2025
Hello, we're glad to hear you enjoyed your visit. Until the next time we meet, take care!
WICHITA, KS
Michael B|2021 GMC Canyon
Confirmed Service Customer
6/25/2025
Went in for an oil leak to be fixed under warranty. The mechanic did a very professional job. Fixed the leak and everything was nice and clean. Stevie did a great job keeping me updated and made sure I had transportation. Mine one complaint was it took two and a half weeks to do about a twenty hour job. I would think that if you have an assembly problem you would want to fix it as quickly as possible to keep the customer satisfied so they feel that you have their best interest in mind when these things happen. After all it was ultimately GM's error.
6/26/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
WICHITA, KS
Elizebeth S|2020 Buick Encore
Confirmed Service Customer
6/27/2025
It was excellent. The employees were professional, knowledgeable, and fast.
6/28/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
WICHITA, KS
Rjk L|2020 GMC 1500 Sierra
Confirmed Service Customer
6/27/2025
Great job/ Great crew!
6/28/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Hatchett Buick GMC and we hope to see you again soon!
Missoula, MT
James M|2020 GMC 2500HD Sierra
Confirmed Service Customer
6/27/2025
Took care of the issues I had with the vehicle and she kept me informed of the status of the vehicle.
6/28/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Hatchett Buick GMC and we hope to see you again soon!
WICHITA, KS
Timothy M|2023 GMC Acadia
Confirmed Service Customer
6/28/2025
Brian was fine. When he showed me my cabin filter, and the cost, I told him I would change it myself. When I started to change the filter I noticed the screw was missing. i called Brian and he told me to come by. And pick one up anytime. When I went by, they did not have one and told me to come back today for 30 minutes
6/29/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We encourage you to contact us if you would like to further discuss your visit.
DERBY, KS
Lilly H|2016 Buick Encore
Confirmed Service Customer
6/28/2025
They did my service in the time they promised and were helpful talking me through the process
6/29/2025
Hi, we are so happy to read such a great review about Hatchett Buick GMC! Thank you again for choosing Hatchett Buick GMC and we hope to see you again.
wichita, KS
Christopher M|2023 GMC Yukon XL 1500
Confirmed Service Customer
6/25/2025
Waited around three weeks to bring it in for service. The auto break was not working. Was told the car would be ready that afternoon. Finally was able to pick vehicle up the next afternoon. Immediately went home and tested it. Still didn’t work. Drove it back to service where I was told they would get right on it. I called the next day and was told the tech that worked on the car wouldn’t be available for two more days. Had to pick up the car because we were headed out of town. Was told to call and reschedule when we got back home
6/26/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Wichita, KS
Jamie D|2021 Buick Envision
Confirmed Service Customer
6/25/2025
Brian Tripp was excellent to work with!! I’ve been avoiding ordering new tires and he made the process so easy for me! I really appreciate it!
6/26/2025
Hi, we are very happy we could provide you with a positive experience. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
Potwin, KS
Erik H|2025 GMC Sierra 2500 HD
Confirmed Service Customer
6/26/2025
Top shelf service. The team there is awesome.
6/27/2025
Thank you for the high praise! “Top shelf service” is what we strive for, and it’s great to know the whole team made that impression. When an awesome crew delivers excellence, everything just clicks!
NES CITY, KS
David T|2024 GMC Sierra 1500
Confirmed Service Customer
6/26/2025
The actual service appeared to be fine, however after making a specific appointment per your system, I showed up and was told it would be 1 1/2 to 2 hours because they were swamped. Not exactly a great customer service experience. The workers were very nice, but the time is unacceptable.
6/27/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
WICHITA, KS
Michael M|2023 GMC Sierra 1500
Confirmed Service Customer
6/27/2025
Staff were polite, prompt and efficient.
6/28/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
PRATT, KS
Shawn F|2022 GMC 2500HD Sierra
Confirmed Service Customer
6/28/2025
Great service, great advisors
6/29/2025
Thank you for choosing Hatchett Buick GMC as your first choice for all your automotive needs! We sincerely thank you for the positive review, and look forward to seeing you again soon!
WICHITA, KS
Titan L|2025 GMC Yukon
Confirmed Sales Customer
6/30/2025
We have purchased many cars over the years and this was the best experience we have had. Fast & easy, no pressure and friendly service. I loved Walter as soon as he came out to greet us.
Walter Zitlow
7/1/2025
Hi, we are very happy we could provide you with a positive experience. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hatchett Buick GMC!
Rose Hill, KS
Douglas R|2025 GMC 1500 Sierra
Confirmed Sales Customer
6/30/2025
Awesome
Michael Hauschild
7/1/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
Maize, KS
Kyle B|2023 GMC Canyon
Confirmed Service Customer
6/30/2025
Excellent service
7/1/2025
Hi, we are so pleased you enjoyed your visit to Hatchett Buick GMC! If you're ever in need of more help, please let us know!
WICHITA, KS
Herchel C|2025 GMC Sierra 1500
Confirmed Sales Customer
7/2/2025
Great sales experience he was very knowledgeable and experienced
Walter Zitlow
7/3/2025
Hi there, thank you so much for your positive comments about Hatchett Buick GMC! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Hutchinson, KS
Tj H|2017 GMC Yukon
Confirmed Service Customer
7/3/2025
Matt was great
7/4/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Wichita, KS
Angelica V|2023 GMC Sierra 1500
Confirmed Service Customer
7/3/2025
I’m very Happy with the experience I had with everyone, they are very helpful
7/4/2025
Hello, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Wichita, KS
Liseth C|2025 Buick Envista
Confirmed Service Customer
7/3/2025
Very quick & nice Service advisors!
7/4/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Wichita, KS
Roland P|2025 Buick Encore GX
Confirmed Service Customer
7/8/2025
Service was quick and the staff were friendly and helpful
7/9/2025
Our staff is committed to providing each of our clients with the best automotive experience. We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day! Best wishes, Hatchett Buick GMC
Wichita, KS
Johnny R|2025 GMC Sierra 1500
Confirmed Sales Customer
7/8/2025
My experience was great at hatchett dealership. I have never bought a vehicle so easy. The salesman Walter was very knowledgeable and worked hard to get me the best deal possible. I am very satisfied with the truck I bought and the price i got it for.
Walter Zitlow
7/9/2025
Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle! We look forward to helping again in the future. Take care!
Wichita, KS
Kent/michele D|2023 GMC Yukon
Confirmed Service Customer
7/9/2025
Great Service.
7/10/2025
Thank you! We’re glad you had a great service experience—it’s what we aim for every time. We’ll be ready to deliver the same quality care the next time you visit!
WICHITA, KS
Brian J|2025 GMC Sierra 1500
Confirmed Sales Customer
7/1/2025
Very comfortable experiebce
Yusuf Awadi
7/2/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Wichita, KS
James S|2007 GMC Yukon XL
Confirmed Service Customer
7/2/2025
Was able to get the required work on the transmission, transfer case and front and rear differentials done in a reasonable time and they also checked several systems to see if they could determine why the systems had stopped working for about a month. No faults were found and I was told that if the systems stopped working in the future to bring it in so they could determine the cause. Will use this dealership for future work on my Yukon XL and Acadia.
7/3/2025
Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
DERBY, KS
Dagni A|2019 GMC Terrain
Confirmed Service Customer
7/2/2025
Good work and I appreciate the transportation back and forth to my home .
7/3/2025
Thank you for choosing Hatchett Buick GMC as your first choice for all your automotive needs! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Wichita, KS
Jeremy B|2016 Chevrolet Equinox
Confirmed Service Customer
7/3/2025
Great
7/4/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Wichita, KS
Marnie H|2025 GMC Acadia
Confirmed Sales Customer
7/3/2025
When I arrived at Hatchett GMC I drove through the parking lot several times looking at the inventory. I then went inside and was greeted by Walter. Walter is wonderful!!! He made the process easy. He answered all my questions and took time to explain things. He made the process pleasant. I am grateful that I had Walter as my salesperson. Everyone at dealership was very nice. I will recommend Hatchett GMC and Walter to friends and family that are looking for a new vehicle.
Walter Zitlow
7/4/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
Garden City, KS
Demetra B|2026 GMC Terrain
Confirmed Sales Customer
7/9/2025
I walked in nervous about purchasing a new vehicle, as I hadn't purchased since 2007. However, this transaction was smooth and not as stressful as I thought it would be.
Alan Spencer
7/10/2025
Thank you for sharing your experience! It’s completely normal to feel nervous, especially after such a long time since your last purchase, and we’re so glad to hear that this one felt smooth and stress-free. We’re honored to have earned your trust—and we’ll be here to make it just as easy next time you’re ready!
Wichita, KS
Janice F|2024 GMC Terrain
Confirmed Service Customer
7/9/2025
It was very good. I have no complaints.
7/10/2025
“No complaints” and “very good” is what we love to hear—thank you! We’re here to keep things running right and hassle-free every time you stop in!
ARKANSAS CITY, KS
John S|2025 GMC 1500 Sierra
Confirmed Sales Customer
7/10/2025
Jason Hess was wonderful in assisting in finding the right truck through the completion of the purchase.
Jason Hess
7/11/2025
Jason will be thrilled to know he made your truck-buying experience such a positive one. Finding the right vehicle is a big deal, and we’re so glad he helped make it easy from start to finish!
Wichita, KS
Casimiro C|2018 Buick Enclave
Confirmed Service Customer
7/10/2025
Fast service in repairing our vehicle. All employees were very nice. Excellent customer service provided by Easton!
7/11/2025
Fast repairs and excellent service—that’s what we strive for! Easton is a rock star, and we’re so glad he made your visit a great one. Thanks for the feedback and we’ll be here whenever you need us next!
WELLINGTON, KS
Chandra L|2025 Buick Envista
Confirmed Service Customer
7/10/2025
Emily was super friendly. I was surprised to see the car had been vacuumed and spray the inside. I was very happy with the service and will continue to return
7/11/2025
Emily will be thrilled to hear your kind words! We're glad the little surprises—like the vacuum and fresh scent—helped make your visit extra special. Thanks for choosing us, and we can’t wait to welcome you back!
Winfield, KS
Todd K|2025 GMC Sierra 1500
Confirmed Sales Customer
7/11/2025
Great hassle free experience! Thank you Adrian!
ADRIAN BOYDSTON
7/12/2025
We’re so happy to hear your experience was hassle-free—Adrian will love the shoutout! That’s the kind of stress-free service we aim to provide every day. Thanks for choosing us—we’ll be here when you're ready for your next great experience!
Wichita, KS
Michael F|2024 GMC Yukon
Confirmed Service Customer
7/12/2025
Trying to get work completed phone call difficult
7/13/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Wichita, KS
Mario C|2025 GMC Sierra 1500
Confirmed Service Customer
7/14/2025
Timely..
7/15/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
Goddard, KS
Aubrey S|2025 GMC Yukon XL 1500
Confirmed Service Customer
7/14/2025
The GM service was timely and thorough. We left as satisfied customers and will be back!
7/15/2025
We want all our clients to have a comfortable and stress-free experience with us! We are always more than happy to assist you if anything else comes up. Take care!
WICHITA, KS
Edward F|2021 GMC 1500 Sierra
Confirmed Service Customer
7/14/2025
Got in right on time. Was met right as I pulled in and received great service. I waited for truck to be completed and it was done in satisfactory time and informed on everything done and needed for next service. Great experience and very happy with service.
7/15/2025
Thank you for choosing Hatchett Buick GMC as your first choice for all your automotive needs! We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
WICHITA, KS
Lakendra S|2025 Buick Enclave
Confirmed Service Customer
7/10/2025
Smooth check in, great customer service and fast maintenance service.
7/11/2025
Smooth, fast, and courteous—just the way we like it! Thanks for taking the time to share your experience, and we’ll be ready to make your next visit just as easy and efficient.
Wichita, KS
Timothy H|2024 Buick Enclave
Confirmed Service Customer
7/11/2025
Service manager was great Took care of what I needed
7/12/2025
We’re glad the service manager took excellent care of you and handled everything you needed. Thanks for trusting us—we’ll be here to help with the same dedication anytime!
WICHITA, KS
Kent M|2019 GMC 1500 Sierra
Confirmed Service Customer
7/14/2025
Got a oil change and I was in and out in a hour. Very quick and friendly service.
7/15/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day! Best wishes, Hatchett Buick GMC
ANDOVER, KS
Rob R|2024 GMC Yukon XL 1500
Confirmed Service Customer
7/15/2025
More than typical service with me adding last minute items. They worked all issues in with fast turnaround
7/16/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Hatchett Buick GMC and we hope to see you again soon!
Wichita, KS
Cynthia A|2024 GMC Sierra 1500
Confirmed Service Customer
7/15/2025
Friendly staff. Waited approximately an hour and a half which wasn’t bad. I did notice a $13.33 fee which I’m not sure what that was for
7/16/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ROSE HILL, KS
Tony J|2011 Buick Enclave
Confirmed Service Customer
7/15/2025
After driving 60+ miles from home, we realized that our left rear directional signal was not operating. We figured it wasn't safe driving around Wichita with out it. Since we have a Buick Enclave we googled the closest Buick Dealership. It was Hatchett Buick GMC. We were only 4 minutes away so we drove there and pulled into service and a half hour later we were back on the road! Thanks for the quick service!!
7/16/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Hatchett Buick GMC and we hope to see you again soon!
McPherson, KS
Ryan D|2025 GMC 1500 Sierra
Confirmed Sales Customer
7/16/2025
Alan and Jason did an awesome job. I didn't have to spend hours at the dealership and they were very easy to work with!
Alan Spencer
7/18/2025
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
Maize, KS
David P|2025 GMC Acadia
Confirmed Sales Customer
7/16/2025
all"s well
Travis McCray
7/18/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
Hays, KS
Julia S|2023 Buick Enclave
Confirmed Service Customer
7/14/2025
Great service
7/15/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
WICHITA, KS
Darren O|2023 GMC Sierra 1500
Confirmed Service Customer
7/14/2025
Brought in for service and warranty work and all was completed quickly.
7/15/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day! Best wishes, Hatchett Buick GMC
Wichita, KS
Danny G|2025 Buick Enclave
Confirmed Service Customer
7/17/2025
The driver's side safety belt would not engage. Took it to Hatchett as we were leaving for vacation in 2 days. There was only one available in Denver as the receptacle had to be replaced. They did overnight shipping and had it replaced in less than 24 hours. This allowed us take our vehicle safely on our vacation. Matt Kirchen was the one who assisted us and could not have been any nicer or professional. We were 100% satisfied.
7/18/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Best wishes, Hatchett Buick GMC
Wichita, KS
Lary W|2014 GMC Acadia
Confirmed Service Customer
7/17/2025
amazing!
7/18/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
Wichita, KS
Jerilyn R|2025 Buick Encore GX
Confirmed Service Customer
7/18/2025
Great experience overall
7/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Hatchett Buick GMC
Wichita, KS
Rene G|2015 Buick Enclave
Confirmed Service Customer
7/18/2025
They do a good work and take care of you
7/19/2025
Hi, we are so happy to read such a great review about Hatchett Buick GMC! Please don't hesitate to reach out if there's anything additional we can do for you.
WICHITA, KS
Daniel D|2019 GMC Acadia
Confirmed Service Customer
7/18/2025
All service manager and office staff very pleasant and helpful. Good experience
7/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Hatchett Buick GMC
Clearwater, KS
Philip S|2021 GMC 1500 Sierra
Confirmed Service Customer
7/22/2025
Emily provided a warm welcome, explained the purpose of the service, clearly communicated the need for additional work without putting pressure, and adjusted the cost to fit within our budget. Great job!
7/24/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Wichita, KS
David B|2023 GMC Acadia
Confirmed Service Customer
7/18/2025
Great Service!
7/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
WICHITA, KS
Bolun Z|2025 GMC Sierra 1500
Confirmed Sales Customer
7/18/2025
I appreciated Mike’s patience during our test drive and the patience of all the staff throughout the entire purchasing process. This is my first time buying a GMC, but I believe Hatchett Buick GMC will still be my first choice next time.
Michael Hauschild
7/19/2025
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Congratulations on your new vehicle! Best wishes, Hatchett Buick GMC
wichita, KS
Ronald T|2020 GMC 1500 Sierra
Confirmed Service Customer
7/22/2025
Easton was extremely helpful through the whole process
7/24/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Derby, KS
Tara K|2024 GMC Acadia
Confirmed Service Customer
7/25/2025
Best Service in town!
7/26/2025
We want all our clients to have a comfortable and stress-free experience with us! If you have any further questions, please give us a call. We're always happy to help!
WICHITA, KS
Everett M|2021 GMC Terrain
Confirmed Service Customer
7/25/2025
Was great
7/26/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Best wishes, Hatchett Buick GMC
Wichita, KS
Tammy S|2024 Buick Envision
Confirmed Service Customer
7/25/2025
fast,friendly competent service.
7/26/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
Carmen, OK
Mailyn B|2025 Buick Envista
Confirmed Sales Customer
7/28/2025
Mondel have helped us very good, he answers all questions that we have and that’s the reason we made decisions to buy the Buick Envista
Toney Mondell
7/29/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Hatchett Buick GMC and we hope to see you again soon! Feel free to reach out to us if you need anything. Have a wonderful day.
Wichita, KS
Larry S|2014 GMC Terrain
Confirmed Service Customer
7/29/2025
amazing!
7/30/2025
Thank you for the amazing feedback! We’ll keep working hard to ensure every visit leaves you feeling just as thrilled.
WICHITA, KS
Clark G|2025 GMC Yukon
Confirmed Service Customer
7/30/2025
I’ve been to this dealership for three service appointments, and every visit has been excellent. The staff, the facilities and the service has been excellent.
7/31/2025
Consistency is the highest compliment, and we’re so glad each of your three visits delivered that excellent level of service. Whether it’s the team, the environment, or the care you receive, it means the world to know we’re getting it right—every time.
Wichita, KS
Harold K|2022 GMC Yukon
Confirmed Service Customer
7/25/2025
Excellent Service.
7/26/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
WICHITA, KS
Aubrey S|2025 GMC Yukon XL 1500
Confirmed Service Customer
7/28/2025
Wonderful experience.
7/29/2025
Hi, we are so happy to read such a great review about Hatchett Buick GMC! If you have any further questions, please give us a call. We're always happy to help!
WICHITA, KS
Steven C|2021 Buick Enclave
Confirmed Service Customer
7/29/2025
Everything was perfect, as usual!
7/30/2025
We love hearing everything was perfect, as usual! We’ll keep working hard to maintain that consistent excellence every time you visit.
WICHITA, KS
Felicia K|2018 Buick Encore
Confirmed Service Customer
7/30/2025
Easton took great care of my vehicle! Made sure the work needed was done. He also made sure my vehicle was washed and vacuumed before returning it! Thank you!
7/31/2025
We're so glad Easton went above and beyond to take care of your vehicle—from the essential work to the finishing touches like a wash and vacuum. That level of care is what we aim for every day, and it’s fantastic to know it made a difference for you.
MAIZE, KS
Fangfei Lu A|2023 Buick Envision
Confirmed Service Customer
7/30/2025
Very accommodating to my schedule. Competent service
7/31/2025
We know life gets busy, so we’re thrilled to hear our team was able to accommodate your schedule while still delivering competent, reliable service. Your time matters to us—and we’re glad we could make it count!
Wichita, KS
Jane C|2024 GMC Yukon XL 1500
Confirmed Service Customer
7/31/2025
Scheduling was quick and easy. Drop off went great. They gave me a ride home. Both the driver and service writer were so nice and helpful. Pick up was a breeze!
8/1/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Wichita, KS
Khalilah M|2024 Buick Envista
Confirmed Service Customer
7/31/2025
No comment
8/1/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Hutchinson, KS
Craig C|2023 GMC Canyon
Confirmed Service Customer
8/1/2025
Quick service friendly staff.
8/2/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
Wichita, KS
Steve/ Emily M|2016 Buick Enclave
Confirmed Service Customer
8/1/2025
Stevie met me and assured me of what was going to be done. She escorted to the hall where the waiting area is located. The time it took to replace the driver’s side airbag was considerably less than I expected. When completed, she came and retrieved me and escorted me back to the area to pick up my car. My extra surprise was having my vehicle washed and vacuumed. Great experience.
8/2/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thanks again for taking the time to leave us this information about your recent visit. Best wishes, Hatchett Buick GMC
Derby, KS
Miguel L|2013 GMC 1500 Sierra
Confirmed Service Customer
7/30/2025
Excellent workmanship Excellent customer service And excellent customer support on repair work
7/31/2025
Triple excellence? We’ll take it! From workmanship to customer support, we’re glad to know we hit the mark across the board. Your trust motivates us to keep raising the bar.
Wichita, KS
Todd M|2023 GMC Sierra 1500
Confirmed Service Customer
7/30/2025
Excellent service and great follow up. Recommend service and performed this while truck was there.
7/31/2025
We’re so glad to hear you experienced excellent service and thoughtful follow-up! Taking care of that recommended service while your truck was already here is just one way we aim to make things easier for you. Efficiency with care—that’s how we roll, and we’re thrilled you noticed!
AUGUSTA, KS
Mallory S|2025 GMC Acadia
Confirmed Sales Customer
7/31/2025
I had an amazing experience purchasing a car at Hatchett with the salesman that helped me.
Toney Mondell
8/1/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
Manhattan, KS
Harold P|2025 GMC Yukon XL 1500
Confirmed Sales Customer
8/4/2025
Great service. Made the whole process extremely easy and convenient - much appreciated!
John McEwen
8/5/2025
Wow, we're glad you had such a wonderful experience with us! Congratulations on your new vehicle, Harold! We look forward to your next visit! Best wishes, Hatchett Buick GMC
WICHITA, KS
James H|2025 Buick Envision
Confirmed Sales Customer
8/10/2025
Hector was knowledgeable about the car & walked us through all the features before the test drive. We never felt pressured at any time & extended warranties were not snuck in or hidden in numbers like we experienced at other dealerships. It was a wonderful experience & we will be back to Hatchett.
Hector Buenrostrogonzalez
8/11/2025
We’re thrilled Hector could guide you through the features without pressure and ensure a transparent, enjoyable process from start to finish. It’s wonderful to hear this experience stood apart from others you’ve had. We look forward to welcoming you again on your next visit!
Ponca City, OK
Diana G|2025 Buick Enclave
Confirmed Sales Customer
8/10/2025
It was to most un stressful car buying experience I have ever had!
Kristofer Quillin
8/11/2025
hat’s wonderful to hear! Creating a calm and stress-free buying experience is our goal, and it means a lot to know we achieved that for you. We look forward to welcoming you again on your next visit!
Arkansas City, KS
Erik H|2025 GMC Sierra 2500 HD
Confirmed Service Customer
8/11/2025
Never been disappointed from the service I get Emily is always helpful.
8/13/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hatchett Buick GMC! We do hope we can be of assistance in the future. Take care!
NES CITY, KS
Jeremie M|2025 Buick Envista
Confirmed Sales Customer
8/13/2025
Very easy, quick and painless purchase. Outstanding customer service from our salesman Kris.
Kristofer Quillin
8/14/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided outstanding service. We truly appreciate your feedback and look forward to serving you again!
Hutchinson, KS
Barbara A|2015 GMC Yukon XL
Confirmed Service Customer
8/14/2025
10/10
8/15/2025
A perfect 10/10 — we love it! Your feedback motivates us to keep delivering that top-tier service every time you stop by.
Wichita, KS
Dwayne M|2025 Buick Enclave
Confirmed Service Customer
8/14/2025
Had to wait 3 week on a part for a 2025 model Enclave but once received it was received it was installed in a timely and manner and resolved the issue. Stevie Sebor did an excellent job of informing me about the status of the part and contacted me immediately upon receipt. The only reason for not rating a 5 star is having to wait 3 weeks on a part for a 2025 model vehicle.
8/15/2025
We appreciate your patience while waiting on the part for your Enclave, and we’re glad Stevie kept you updated every step of the way. Once it arrived, we wanted to make sure the installation was smooth and the issue resolved quickly — and it’s great to know that part of the process met your expectations. Here’s to smoother roads ahead with fewer waits and more worry-free miles!
Rose Hill, KS
Jennifer H|2025 Buick Envista
Confirmed Service Customer
8/14/2025
Our dealership has been more than helpful with all of our issues on my brand new buick, and Envista
8/15/2025
Thank you for trusting us with your brand-new Buick and Envista. We’re glad we could be helpful with all your issues — it’s our goal to keep you confident and cared for in every interaction.
Wichita, KS
Kevin M|2025 Buick Envista
Confirmed Sales Customer
8/14/2025
Each person that we interacted with went above and beyond to make us feel valued. Our salesman was knowledgeable and personable. The detail crew that prepped our car for delivery did a much better job than any dealership we have ever worked with.
Yusuf Awadi
8/15/2025
We’re thrilled to hear every part of your experience went above and beyond. From our knowledgeable sales team to the detail crew prepping your car, it’s wonderful to know you felt valued throughout. We’ll continue striving to make each visit just as exceptional.
Chanute, KS
Mary Z|2025 Buick Envista
Confirmed Sales Customer
8/14/2025
Kris was very helpful and answered all our questions.
Kristofer Quillin
8/15/2025
We’re glad Kris could help and answer all your questions. Providing clear, helpful guidance is what we aim for, and we’ll continue making every visit informative and easy.
Wichita, KS
Patricia O|2024 GMC Acadia
Confirmed Service Customer
8/14/2025
Everyone was very friendly and helpful when we came in.
8/15/2025
We’re happy everyone made you feel welcomed and supported during your visit. Friendly, helpful interactions are what we pride ourselves on, and we’ll be ready to offer the same care on your next trip.
Emporia, KS
Kay W|2024 Buick Envision
Confirmed Service Customer
8/14/2025
Friendly employees, time spent on my vehicle for short and completed sooner than expected.
8/15/2025
We’re glad our friendly team completed your service quickly and efficiently. Smooth, timely, and attentive care is exactly what we want every guest to experience.
Derby, KS
Jeffrey R|2020 GMC Yukon
Confirmed Service Customer
8/4/2025
Got in and out without any problems Good service
8/5/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Derby, KS
James S|2026 GMC Sierra 1500
Confirmed Sales Customer
8/11/2025
Everyone was friendly and made it easy to purchase a vehicle.
Kristofer Quillin
8/15/2025
Hi, we're so glad that we were able to go above and beyond your expectations! Thank you again for leaving us this response!
Phillipsburg, KS
Richard K|2024 GMC Sierra 1500
Confirmed Service Customer
8/14/2025
Great job
8/15/2025
We appreciate your kind words — a simple “great job” means the world to us. We’ll keep working to make sure every visit deserves the same feedback.
WICHITA, KS
Barbara S|2017 Buick Encore
Confirmed Service Customer
8/14/2025
I accessed the website on a Sunday night with intentions of scheduling an appointment. A chat was initiated with a customer rep, to my surprise on a Sunday evening. Amber provided outstanding customer service and was able to arrange for an appointment the day I needed it. Hatchett Buick provides outstanding service overall in all areas from the sales, customer service and vehicle maintenance. Thank You!
8/15/2025
We’re thrilled Amber could surprise you with excellent support even on a Sunday evening! From sales to service, our goal is to deliver outstanding care across the board, and it’s great to know that came through. Here’s to many more seamless experiences with Hatchett Buick.
WICHITA, KS
Tom K|2016 GMC Acadia
Confirmed Service Customer
8/15/2025
Timely and friendly
8/17/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
WICHITA, KS
Chad M|2025 GMC Canyon
Confirmed Sales Customer
8/17/2025
Process went smooth and quickly.
John McEwen
8/18/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Hatchett Buick GMC and we hope to see you again soon!
Augusta, KS
Annette M|2023 GMC Yukon XL 1500
Confirmed Service Customer
8/18/2025
My service was done promptly and properly. They addressed all my issues.
8/19/2025
Wow, it's experiences like yours that really keep us motivated! Please let us know if there is anything else we can do for you; we are more than happy to help!
WICHITA, KS
Janice F|2024 GMC Terrain
Confirmed Service Customer
8/18/2025
It was Good
8/19/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
ARKANSAS CITY, KS
Brenton O|2022 GMC 1500 Sierra
Confirmed Service Customer
8/18/2025
Treated good, and good service at Hatchett Buick GMC.
8/19/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
MCPHERSON, KS
Martin C|2014 GMC 1500 Sierra
Confirmed Service Customer
8/14/2025
Stevie is the best thing that happened for the service area!
8/15/2025
Stevie will be thrilled to hear your kind words! Having such a positive impact in the service area is what we strive for, and we’ll continue delivering that outstanding care every time you visit.
WICHITA, KS
Julie C|2024 Chevrolet Trailblazer
Confirmed Service Customer
8/15/2025
The staff were very nice & kind. The price was slightly high. I was disappointed my car wasn’t washed or at least the window cleaned where they wrote some info on.
8/17/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Wichita, KS
Robert L|2024 GMC Terrain
Confirmed Service Customer
8/15/2025
The work was done as requested and completed at the time promised. Emily Miller was very pleasant and helpful. The waiting area was clean and pleasant. Things went just as they should
8/17/2025
It's our commitment to ensure quality customer care by providing clean and pleasant waiting area as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
WICHITA, KS
Kayla M|2005 GMC Sierra 1500
Confirmed Service Customer
8/15/2025
Great customer service!
8/17/2025
Hi there, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
ROSE HILL, KS
William M|2015 GMC 1500 Sierra
Confirmed Service Customer
8/16/2025
I have asked you repeatedly to stop contacting me yet you continue and continue to so, please for the love of God leave me ALONE, I do not even live in the state of Kansas anymore
8/20/2025
Our team has acknowledged this review.
WICHITA, KS
Maggie F|2023 GMC Yukon XL 1500
Confirmed Service Customer
8/18/2025
It was quick and easy to drop off and pick up!
8/19/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
Augusta, KS
Albert R|2024 GMC Acadia
Confirmed Service Customer
8/18/2025
It was amazing she told me it would take about 4 hours and it only took 3 hours the vehicle was washed and cleaned
8/19/2025
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
Haysville, KS
James H|2025 GMC Acadia
Confirmed Sales Customer
8/20/2025
Listened to our interviews and did everything they could to make our experience rewarding
Kristofer Quillin
8/21/2025
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
Haysville, KS
Brian G|2025 GMC Sierra 2500 HD
Confirmed Service Customer
8/19/2025
The amount of time I waited for truck to be completed wasn’t that long. Considering the amount of people that were in front of line. Smooth process!
8/20/2025
Wow, we're glad you had such a wonderful experience with us! We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best wishes, Hatchett Buick GMC
Wichita, KS
Judy Or David K|2017 Buick Enclave
Confirmed Service Customer
8/19/2025
Recall, taking 3 years to get parts very disconcerting for air bag. Everyone at the Buick shop was amazing. And fix was very quick!
8/20/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Derby, KS
Don M|2024 GMC Canyon
Confirmed Service Customer
8/19/2025
Quick and friendly service. Nice lobby. Great job!!!
8/20/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hatchett Buick GMC! Thank you so much again for your feedback! We hope you have a great day!
Wichita, KS
Linda W|2019 GMC Terrain
Confirmed Service Customer
8/19/2025
My service representative is absolutely amazing!
8/20/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Hatchett Buick GMC
Andover, KS
Lori A|2021 GMC Yukon XL
Confirmed Service Customer
8/21/2025
Prompt professional service
8/22/2025
Hello, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Hatchett Buick GMC
WICHITA, KS
Marc M|2013 GMC 1500 Sierra
Confirmed Service Customer
8/21/2025
I was very impressed how my vehicle was able to be squeezed in the schedule Always love the price
8/22/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Wichita, KS
Red Rock Energy Ser R|2022 GMC 1500 Sierra
Confirmed Service Customer
8/21/2025
Very friendly staff prompt service.
8/22/2025
Hello there, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hatchett Buick GMC!
WICHITA, KS
Michael B|2021 GMC Canyon
Confirmed Service Customer
8/22/2025
Just an oil change. Good job
8/23/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
WICHITA, KS
Kristi W|2024 Buick Envista
Confirmed Service Customer
8/22/2025
Excellent service!! Great people!
8/23/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Hatchett Buick GMC and we hope to see you again soon!
Wichita, KS
Angela C|2019 Buick Encore
Confirmed Service Customer
8/22/2025
Emily was wondering to work with. She keep me informed about the progress of my vehicle. I would love to work with her again in the future about my car.
8/23/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
Andover, KS
Justin R|2023 GMC Sierra 1500
Confirmed Service Customer
8/22/2025
No thanks
8/23/2025
Thank you so much for choosing Hatchett Buick GMC. We truly appreciate your support and look forward to assisting you next time!
Wichita, KS
Rachel H|2016 GMC Terrain
Confirmed Service Customer
8/22/2025
Everyone was super helpful and kind. The work was done quickly and well
8/23/2025
Hi, it is great to hear everything was done quickly and to your satisfaction! We're looking forward to your next visit with us!
Wichita, KS
Joan V|2025 Buick Enclave
Confirmed Sales Customer
8/25/2025
It was great. Kris Quillon was very helpful in the whole process, from internet to in person. He had an SUV picked out according to what I wanted. However, my husband wanted another SUV, and Kris was very helpful in the change.
Kristofer Quillin
8/27/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Joan! We look forward to helping again in the future. Best wishes, Hatchett Buick GMC
Bucklin, KS
Todd P|2020 GMC Yukon XL
Confirmed Service Customer
8/25/2025
Amazing Stevie is the best! She is always so friendly and on top of things! She has help my family and I for years!
8/27/2025
Hi, we are so happy to read such a great review about Hatchett Buick GMC! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hatchett Buick GMC!
DERBY, KS
Jonathan K|2017 GMC 1500 Sierra
Confirmed Service Customer
8/25/2025
I brought my truck in for mutiple repairs and service. I recieved the estimate quickly. They kept me updated during the process and communicated well throughout. I have always received great service from Hatchett Buick GMC and they are always my go to for anything I need for my Sierra.
8/27/2025
Wow, we're glad you had such a wonderful experience with us! We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
Wichita, KS
Marilyn S|2026 GMC Terrain
Confirmed Sales Customer
8/25/2025
Every body we talked to at the dealership was very friendly and helpful. We very much wish that a printed Owner's Manual would have come with our new Terrain---learning how all the new technology works would be a lot easier with a printed manual.
Travis McCray
8/26/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Douglass, KS
Timothy H|2024 Buick Enclave
Confirmed Service Customer
8/24/2025
great service, your service writer was very knowledgeable & very nice
8/25/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hatchett Buick GMC! Thank you so much again for your feedback! We hope you have a great day!
WICHITA, KS
Travis E|2026 GMC Sierra 1500
Confirmed Sales Customer
8/25/2025
very easy and smooth process, i appreciate a straight forward and streamlined approach to buying.
Walter Zitlow
8/27/2025
Hi, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
Roca, NE
Jason I|2020 GMC Terrain
Confirmed Service Customer
8/26/2025
They are always super friendly and get me in and out.
8/27/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hatchett Buick GMC. Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
WICHITA, KS
Randall L|2025 Buick Enclave
Confirmed Sales Customer
8/27/2025
Chris was an exceptional salesperson. We appreciate his professionalism
Kristofer Quillin
8/28/2025
We appreciate your positive review about your recent experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Best wishes, Hatchett Buick GMC
Chanute, KS
Dustin N|2026 GMC Sierra 1500
Confirmed Sales Customer
8/31/2025
I was happy with my salesman and felt I got a fair trade in offer. But I walked in told him to give me a price which I accepted. Still took me almost 4 hours to drive out. We were done signing papers and still took another 2 hours to prep a brand new truck that was already spotless. I would've rather done it myself than wait 2 hours for a car wash.
Toney Mondell
9/2/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Pratt, KS
Robin D|2025 GMC Canyon
Confirmed Service Customer
9/8/2025
Very efficient and friendly as usual.
9/9/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
Wichita, KS
Matt W|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
9/8/2025
My appointment was for 8 AM on Friday morning. The service rep said the work would only take a couple of hours so I expected it to be finished around 10 AM or so. I called at 11:30 to check on the status of my vehicle and they said that they had not started on it yet. They in fact, started on a different vehicle before mine. What's the point of making a appointment if the service dept is not going to follow it? My vehicle finally got finished at 3 PM. I had two important meetings that I was supposed to attend but I could not because my vehicle we still being worked on. I gave two start because the work was done correctly.
9/9/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
Rose Hill, KS
Avah G|2025 Buick Encore GX
Confirmed Service Customer
8/27/2025
Was there really long
8/28/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Salina, KS
Justin C|2019 GMC Terrain
Confirmed Service Customer
8/27/2025
Good communication
8/28/2025
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
Andover, KS
Matthew P|2024 GMC Canyon
Confirmed Service Customer
9/1/2025
Experience was great.
9/2/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
WICHITA, KS
Krista R|2025 Buick Enclave
Confirmed Service Customer
9/1/2025
Quick service complete and great follow-up from service writer
9/2/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
Wichita, KS
Martin B|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
9/1/2025
Was all good
9/2/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
Wichita, KS
Sanja H|2022 Buick Envision
Confirmed Service Customer
9/1/2025
Work was completed as requested
9/2/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
wichita, KS
Rene G|2015 Buick Enclave
Confirmed Service Customer
9/1/2025
Did a great job
9/2/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
WICHITA, KS
Shelby D|2015 GMC 1500 Sierra
Confirmed Service Customer
9/1/2025
Very courteous and efficient. Thank you for your service.
9/2/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
Rose Hill, KS
Cindy S|2022 Buick Encore GX
Confirmed Service Customer
9/7/2025
Friendly. Worked performed was explained before hdnd
9/8/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hatchett Buick GMC! We do hope we can be of assistance in the future. Take care!
Wichita, KS
Patrick K|2025 GMC Sierra 1500
Confirmed Service Customer
9/9/2025
FAST & FRIENDLY SERVICE. ANSWERED ALL MY QUESTIONS
9/10/2025
Patrick Joseph Kellerman, thanks again for taking the time to leave us this information about your recent visit. Thank you again for choosing Hatchett Buick GMC and we hope to see you again.
Wichita, KS
Stanley P|2025 GMC Sierra 1500
Confirmed Service Customer
9/9/2025
I got a bed cover installed, oil and filter changed, and tires rotated. All went well.
9/10/2025
Stanley Ray Phillips, thanks again for taking the time to leave us this information about your recent visit. Your satisfaction is our top priority. We do hope we can be of assistance in the future. Best wishes, Hatchett Buick GMC
Enid, OK
Sondra F|2023 Buick Envision
Confirmed Service Customer
9/10/2025
Very helpful and kind
9/11/2025
Hi, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Wichita, KS
Terry S|2021 Buick Enclave
Confirmed Service Customer
9/10/2025
Matthew, the service guy was great as usual 👏
9/11/2025
Terry Lee Shields, thanks again for taking the time to leave us this information about your recent visit. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Best wishes, Hatchett Buick GMC
Wichita, KS
Carlos G|2025 GMC Sierra 1500
Confirmed Service Customer
9/10/2025
Fast and friendly service
9/11/2025
Hi, your wonderful feedback and rating mean a lot to us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
WICHITA, KS
Adam H|2011 GMC Sierra
Confirmed Service Customer
9/11/2025
amazing!!
9/12/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
WICHITA, KS
Gerald B|2025 Buick Envista
Confirmed Sales Customer
9/12/2025
Salesman was great and friendly
Travis McCray
9/13/2025
We’re so glad your salesman provided both great service and genuine friendliness — the perfect combination for making customers feel at home. We’ll be excited to welcome you again when it’s time for your next visit!
Junction City, KS
Stacey V|2024 GMC Yukon XL 1500
Confirmed Service Customer
9/14/2025
Always provide great customer service
9/15/2025
Wow, we're glad you had such a wonderful experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Best wishes, Hatchett Buick GMC
Augusta, KS
Oliver M|2026 GMC Sierra 1500
Confirmed Sales Customer
9/16/2025
polite and knowledgeable sales and finance staff
Kristofer Quillin
9/17/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
Wichita, KS
Donald R|2024 GMC Yukon
Confirmed Service Customer
9/9/2025
Very helpful
9/10/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
Wichita, KS
Mark B|2024 GMC Yukon
Confirmed Service Customer
9/11/2025
Na
9/12/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
WICHITA, KS
Kathryn B|2023 Buick Encore GX
Confirmed Service Customer
9/11/2025
Emily met me immediately as I drove up, found my appointment listed and what I was asking for. The whole experience was less than an hour with a job well done.
9/12/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
WICHITA, KS
Raul B|2021 GMC Yukon
Confirmed Service Customer
9/12/2025
Great friendly service. All work done on time. Facilities nice and staff very professional!
9/13/2025
We’re delighted that both our team and facilities made a positive impression! Timely, professional, and friendly service is always our goal, and we can’t wait to welcome you back for the same experience.
WICHITA, KS
Roy F|2023 GMC Acadia
Confirmed Service Customer
9/12/2025
The Service Advisor was very helpful!
9/13/2025
We’re glad your Service Advisor could assist you so effectively! Providing helpful and attentive service is what we strive for every day, and we look forward to welcoming you back and doing it again.
Emporia, KS
Michael H|2020 Buick Enclave
Confirmed Service Customer
9/17/2025
Fast and excellent service
9/18/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Wichita, KS
Steven S|2026 GMC Sierra 1500
Confirmed Sales Customer
9/17/2025
Everyone was courteous and helpful, and were able to answer all of our questions and concerns. Our sells rep took time to explain everything about our truck we were purchasing. Everything about our experience was 5 star. Doing business with Hatchett Buick GMC was so easy and we would recommend it to everyone.
Kristofer Quillin
9/18/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
Medicine Lodge, KS
Chad A|2025 Buick Envista
Confirmed Service Customer
9/17/2025
I am giving 5 stars only because the lady that worked with me during my service visit made it right with me before I left. I was at the service department for 2 hours for an oil change and tire rotation, and to switch out the wiper blades because the end pieces were broken...and I was waiting in the lobby. There is no reason that it should have taken that long, and she did apologize for the wait and let me know that she was adding notes to our account that my next service was to be on them, and she did also take care of the cost for the wiper blades. I appreciate that she handled the issue before she spoke with me to get me on my way.
9/18/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Wichita, KS
Michael C|2023 GMC Yukon XL 1500
Confirmed Service Customer
9/17/2025
Great job
9/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Wichita, KS
Larry B|2018 GMC Acadia
Confirmed Service Customer
9/18/2025
Got right on it and kept me informed and did a great!
9/19/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
DERBY, KS
Don O|2019 GMC Canyon
Confirmed Service Customer
9/19/2025
very friendlyand willing to help and answer questions very good job
9/20/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Hatchett Buick GMC and we hope to see you again soon!
Wichita, KS
Josh E|2024 GMC Sierra 1500
Confirmed Service Customer
9/19/2025
My appointment was at 1pm, my wife dropped it off around 12:50 and let them know she was going to stay and wait, she was escorted to the waiting room. It was a simple oil change and tire rotation. She was there until 3:45pm, apparently it was finished before that, but no one came to tell her it was finished. Also, my oil life was not reset on the truck.
9/20/2025
It appears the impression your wife received during her recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
WICHITA, KS
Brent L|2025 GMC Acadia
Confirmed Service Customer
9/22/2025
Stevie is very courteous, friendly, professional, and efficient. I always enjoy working with her.
9/23/2025
Stevie will be happy to know her courteous, professional, and efficient service has made your visits enjoyable—it’s wonderful to have her on our team. We look forward to welcoming you again on your next visit!
Goddard, KS
Susan E|2022 GMC Yukon
Confirmed Service Customer
9/22/2025
I had a scheduled appt for an oil change and tire rotation. I waited at the dealership for these services to be completed. This took ALMOST 2 hours to get done. This is WAY too long to wait on simple services. I was late returning to work.
9/23/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Kechi, KS
Shawn F|2022 GMC 2500HD Sierra
Confirmed Service Customer
9/23/2025
Great customer service!!
9/24/2025
Hi, thank you so much for your high rating. If you have any further questions, please give us a call. We're always happy to help!
WICHITA, KS
Monte C|2020 GMC 3500HD Sierra
Confirmed Service Customer
9/23/2025
Had warranty and recall work done. Very satisfied and customer service was great!
9/24/2025
Hello, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you.
DOUGLASS, KS
Jeffery C|2025 GMC HUMMER EV SUV
Confirmed Service Customer
9/17/2025
Great service, enjoyed the customer service. If anything, the wait on the vehicle was longer than originally stated. I only noticed because I waited on the vehicle.
9/18/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Wichita, KS
Darlene D|2024 Buick Envista
Confirmed Service Customer
9/18/2025
Service was quick
9/19/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
Bel Aire, KS
Thomas B|2026 GMC Canyon
Confirmed Service Customer
9/23/2025
Everyone was polite and helpful.
9/24/2025
Hello, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!
Bel Aire, KS
Greg H|2024 Buick Enclave
Confirmed Service Customer
9/23/2025
Excellent
9/24/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
Lafayette, LA
Garold C|2022 Buick Enclave
Confirmed Service Customer
9/25/2025
Your service advisor was great. I paid almost $350 for a new battery. $40 labor was a part of the bill and I had to return the next day due a failure to complete the job. A warning light came on and the something wasn't hooked up correctly. took the tech less thn3 min to finish the job. WAS NOT A HPPY CUSTOMER.
9/26/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
Wichita, KS
Bawi C|2021 GMC 1500 Sierra
Confirmed Service Customer
9/26/2025
The Advisor is very good communication and politely
9/27/2025
We’re glad your advisor provided excellent communication and polite service! Your feedback encourages our team to keep delivering top-notch experiences, and we look forward to welcoming you back soon.
WICHITA, KS
Marilyn S|2014 Buick Enclave
Confirmed Service Customer
9/26/2025
Very friendly staff all around!
9/27/2025
Thank you for recognizing our friendly staff! Providing a welcoming and positive atmosphere is what we strive for, and we look forward to seeing you again soon.
Wichita, KS
Mark C|2017 GMC 1500 Sierra
Confirmed Service Customer
9/29/2025
Great service as always.
9/30/2025
Consistency is key, and we’re so glad you always receive great service with us. We’ll be here anytime you need us to keep things running smoothly!
WICHITA, KS
Eric R|2022 Buick Envision
Confirmed Service Customer
9/29/2025
Great Service!
9/30/2025
Thank you for sharing your kind words about our service—it means a lot. We look forward to seeing you again soon!
Wichita, KS
Cheryl K|2017 Chevrolet Equinox
Confirmed Service Customer
9/24/2025
Good personable help!
9/25/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Whitewater, KS
Kurt A|2024 GMC Sierra 1500
Confirmed Service Customer
9/24/2025
Quick, prompt quality service!
9/25/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Wichita, KS
Troy S|2023 GMC Sierra 1500
Confirmed Service Customer
9/25/2025
It was good, I had it in to look into some vibration, which they took care of, and the Service Advisor called to ask if they could check the truck to see if the engine in my truck matched the current Recall issue, and if they could update the entertainment center. And arranged for a ride to and from my office. I've always gotten great service at the Hatchett Dealership.
9/26/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
WICHITA, KS
Delores R|2021 Buick Envision
Confirmed Service Customer
9/25/2025
Professional service
9/26/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
WICHITA, KS
Charles K|2024 GMC Sierra 1500
Confirmed Service Customer
9/29/2025
Your service department was extremely helpful and got my vehicle checked in and serviced quickly. My service rep Preston Haverkamp was very knowledgeable. I was especially surprised that the my vehicle was washed and vacuumed when i picked it up. My previous dealship did not provide that service.
9/30/2025
Thank you for highlighting Preston’s knowledge and the extra touches like the wash and vacuum—it’s those little details that make a big difference. We’re glad we could surprise you in the best way, and we’ll be ready to provide that same level of care on your next visit!
Derby, KS
William E|2024 GMC Sierra 1500
Confirmed Service Customer
9/29/2025
The service was great. Problem was resolved and very courteous staff.
9/30/2025
We’re glad the problem was resolved and that our staff was courteous throughout your visit. Great service is always our goal, and we’ll continue delivering that for every customer!
Derby, KS
Sylvia T|2025 Buick Envista
Confirmed Sales Customer
10/5/2025
everyone was kind, couteous and responsive.
Walter Zitlow
10/6/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Park City, KS
Hollow Metal Door C H|2023 GMC Yukon XL 1500
Confirmed Service Customer
10/8/2025
They were quick and kept me updated on the repair process.
10/9/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
WICHITA, KS
Michael M|2023 GMC Sierra 1500
Confirmed Service Customer
10/8/2025
Staff were efficient and courteous. It was a long wait, but several Hatchett staff stopped to ask if I needed anything. Overall, a good experience.
10/9/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
PRATT, KS
Tracey N|2025 Buick Envista
Confirmed Sales Customer
10/8/2025
Great service! Love my new car!
Kristofer Quillin
10/9/2025
Congratulations on your new car! We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Hatchett Buick GMC and we hope to see you again soon!
Wichita, KS
Michelle P|2007 Chevrolet Cobalt
Confirmed Service Customer
10/8/2025
Had recall work done
10/9/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Derby, KS
John G|2017 GMC Acadia
Confirmed Service Customer
10/8/2025
Outstanding customer service. I called to try and schedule an oil change. My hope was to get my oil changed that day. The schedule was full, but the service representative noticed two vehicles were just completed ahead of schedule. She advised if I was able to come right over, they could squeeze me in. I arrived 10 minutes later and received great service. Thank you
10/9/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Hatchett Buick GMC and we hope to see you again soon!
Wichita, KS
Jack F|2012 GMC Terrain
Confirmed Service Customer
10/13/2025
Everyone there was friendly and courteous. And we will be back thank you.
10/14/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Wichita, KS
Jordan B|2024 Buick Envista
Confirmed Service Customer
10/13/2025
It was easy, get in get out and great service
10/14/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Wichita, KS
Debora S|2017 Buick Envision
Confirmed Service Customer
10/13/2025
Welcoming, through
10/14/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
WICHITA, KS
Raye T|2004 GMC Canyon
Confirmed Service Customer
10/13/2025
I set up an appointment to have certain items serviced. I also asked them to do an overall check. Team found additional items that needed to be fixed. Because all the items were above my budget, we selected those items with a higher priority. The rest of these items will be fixed at a later date. The service team did a great job taking care of the items with the most need.
10/14/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DERBY, KS
Roy C|2020 GMC Canyon
Confirmed Service Customer
10/14/2025
Emily did an outstanding job with the service to my truck recently. We got checked in by tow truck end of day and the next day they had figured out the problem and immediately got that part on order so it could be fixed the next day.. There were no l I loaner cars available through Hertz at the time so she sent me a link that I could get a rental car through Enterprise the following day which I had for one day then my truck was fixed and ready to be picked up so she did an outstanding job being a service advisor to my truck. Pat on the back to Emily she is very good at her job. Roy Cavender
10/15/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
WICHITA, KS
Christopher M|2023 GMC Yukon XL 1500
Confirmed Service Customer
10/7/2025
Everything went smoothly
10/8/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
Wichita, KS
Ross R|2024 GMC Sierra 2500 HD
Confirmed Service Customer
10/7/2025
Preston was great to work with. Even though my problem with my truck wasn’t able to be solved.
10/8/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Valley Center, KS
Patricia S|2022 GMC Acadia
Confirmed Service Customer
10/7/2025
As usual, you did a great job taking care of my car. Thank you!
10/8/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
Wichita, KS
David R|2021 GMC 1500 Sierra
Confirmed Service Customer
10/8/2025
Great service once appt scheduled and completed. However, I special ordered a roll-n-lock tonneau cover for the Sierra and did not get any call to inform me of its arrival, to schedule the install. It took me calling my Sales Consultant to ask about it. Parts needs to be more conscious of this failure and do better.
10/9/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Mulvane, KS
Jayden G|2014 Chevrolet Spark
Confirmed Service Customer
10/9/2025
Matt is the best and Parker took great care of my car.
10/11/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DERBY, KS
Randall L|2026 GMC Yukon
Confirmed Sales Customer
10/10/2025
No issues. Pleasant experience
Alan Spencer
10/11/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Hatchett Buick GMC and we hope to see you again soon!
Wichita, KS
Tony T|2025 GMC Canyon
Confirmed Service Customer
10/14/2025
Emily was fantastic. Kept me informed as work was being done. The work was completed timely and issues appear to be rectified.
10/15/2025
Hi, we are so happy to read such a great review about Hatchett Buick GMC! Please let us know if there is anything else we can do for you; we are more than happy to help!
Wichita, KS
Steven C|2021 Buick Enclave
Confirmed Service Customer
10/15/2025
Great to work with, service department is very thorough and efficient. I totally trust them.
10/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
WICHITA, KS
Erika M|2025 Buick Envista
Confirmed Sales Customer
10/15/2025
From the moment I walked in, they were friendly, patient, and genuinely helpful no pressure at all. They took the time to answer every question, explain my options clearly, and made sure I got the best deal possible.
Walter Zitlow
10/16/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
Wichita, KS
Scott P|2026 GMC Yukon
Confirmed Sales Customer
10/17/2025
John McEwen is a true professional. He makes the car buying process smooth and painless. We love our new vehicle. Thank you!
John McEwen
10/18/2025
John will be thrilled to hear your praise! Making the car buying process painless is our goal, and we’re so glad you’re loving your new vehicle. Wishing you a fantastic day!
Andover, KS
Larry B|2018 GMC Acadia
Confirmed Service Customer
10/19/2025
They did a great job as always!
10/20/2025
We want all our clients to have a comfortable and stress-free experience with us! We do hope we can be of assistance in the future. Take care!
DERBY, KS
Patricia W|2023 GMC Acadia
Confirmed Service Customer
10/21/2025
Preston was so kind and helpful. He explained everything that needed to be done to my car. Great employee. Thanks
10/23/2025
Hi, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hatchett Buick GMC!
HAYSVILLE, KS
Patricia S|2022 GMC Acadia
Confirmed Service Customer
10/22/2025
I came yesterday because I suddenly had trouble with the lighting on my dashboard. I thought I could ask Emily if it was an immediate worry and when I might come in for service. She fit me in right then and took the car into the bay. Wow! That is service! They checked it out and changed the battery. I was out and on my way. I love coming to Hatchett GMC because they get to know you and take care of you!
10/23/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Wichita, KS
David B|2024 GMC Acadia
Confirmed Service Customer
10/22/2025
Service representative was very courteous and knowledgeable. The service driver was great, very sociable. I didn’t get his name but he was from Lebanon originally. You should strive to keep him as he has great customer relations possibilities.
10/23/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
AUGUSTA, KS
Robert R|2026 Buick Envista
Confirmed Sales Customer
10/22/2025
This is our 2nd car purchased from Hatchett Buick GMC. We worked with Alan Spencer when purchasing the first car and had a great experience. I called Alan to see if he would be there on the weekend and we agreed to a time. He showed us the differences in each car we were looking at and just had a great experience. Looking forward to our next purchase from Hatchett.
Alan Spencer
10/23/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Wichita, KS
Ross R|2021 GMC Yukon
Confirmed Service Customer
10/15/2025
The lady that assisted me was very helpful and knowledgeable.
10/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Maize, KS
Fredrick S|2026 GMC Sierra 1500
Confirmed Sales Customer
10/15/2025
Very smooth transaction.
Michael Hauschild
10/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Garden Plain, KS
Randolph T|2024 Buick Enclave
Confirmed Service Customer
10/18/2025
Easy in and out for an oil change. Staff were very friendly and helpful.
10/19/2025
We’re thrilled your oil change visit was so smooth and friendly! That quick in-and-out feeling, paired with a smile, is exactly how we like to send our guests on their way.
DERBY, KS
Adam R|2020 GMC 1500 Sierra
Confirmed Service Customer
10/20/2025
Was nice to be greeted as soon as I pulled the truck in
10/21/2025
We’re so glad you enjoyed being greeted right away! That warm welcome is how we love to start every visit—friendly faces and attentive service from the moment you pull in. We look forward to keeping that same energy ready for your next stop!
ANDOVER, KS
Ronald S|2025 GMC Sierra 1500
Confirmed Service Customer
10/21/2025
They replaced the driver handle because the old handle was cracked. They did a good job
10/23/2025
Hi there! We're so happy we were able to help you out! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Wichita, KS
Sofia S|2024 GMC Yukon
Confirmed Service Customer
10/21/2025
Quick and
10/23/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
Wichita, KS
Kenneth K|2024 GMC Acadia
Confirmed Service Customer
10/22/2025
They were very detailed explaining the windshield procedure and how to take care of it for the following week. They were always checking on us while we waited for our vehicle.
10/23/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Ulysses, KS
Jacob R|2023 GMC Sierra 1500
Confirmed Service Customer
10/22/2025
Everyone was great and my warranty service was performed in a timely manner.
10/23/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
WICHITA, KS
Allison S|2020 GMC Yukon
Confirmed Service Customer
10/22/2025
Great communication!
10/23/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Andover, KS
Robert C|2026 GMC Canyon
Confirmed Sales Customer
10/22/2025
My experience was ok, my daughter has had problems with your service department and continues to have problems. Her name is Susan Egelhof
Alan Spencer
10/23/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Kechi, KS
Trey C|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/23/2025
Got my Truck in and out Quickly. Kept me informed of the status. Did a great job!!
10/24/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
WICHITA, KS
Lindsey J|2017 Chevrolet Equinox
Confirmed Service Customer
10/25/2025
The gal that assisted me was excellent.
10/26/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
WINFIELD, KS
David H|2025 Buick Encore GX
Confirmed Service Customer
10/27/2025
I just came to the dealer for an oil change and tire rotation. I also told the service writer that my tire sensors were registering low pressure (31 lbs.). However, when I arrived home I discovered the pressure was still 31. The tech had even falsified the inspection report and indicated all four tires were 35 lbs. I assume they did not even check the tires. I hope the other inspection items were actually performed!
10/28/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Newton, KS
Mark L|2025 Chevrolet Tahoe
Confirmed Service Customer
10/27/2025
Fast and Friendly service dept. Greeted as soon as I pulled in and was in and out.
10/28/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
WICHITA, KS
Ossie P|2025 GMC Sierra 1500
Confirmed Service Customer
10/27/2025
My experience with the service department was GREAT. Everyone was polite and professional. All my questions were answered, and concerns were addressed with professionalism and courtesy. The installation turned out great. My 1500 Denali sounds and looks great. Thank You
10/28/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
WICHITA, KS
Ronald R|2024 GMC Sierra 1500
Confirmed Service Customer
10/27/2025
Emily and the technicians were top notch. Their performance and service was excellent. I defiantly trust the Hatchett service team.
10/28/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
Augusta, KS
Tom K|2016 GMC Acadia
Confirmed Service Customer
10/29/2025
Courteous and transparent
10/29/2025
Thank you for recognizing our courteous and transparent service! We always aim to make every visit smooth and trustworthy, and we’ll continue delivering that same level of care on every future visit.
WICHITA, KS
Kristi B|2025 Buick Enclave
Confirmed Service Customer
10/23/2025
Great experience start to finish. Come to Virginia and school our service department!
10/24/2025
Thank you for your wonderful feedback! We’re thrilled to hear that you had a great experience from start to finish. Our team truly appreciates your kind words and sense of humor. We’re always happy to set the standard for excellent service!
Chesapeake, VA
Tonya T|2021 GMC Acadia
Confirmed Service Customer
10/23/2025
The service was great. Matt was my representative and he did a awesome job.
10/24/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
WICHITA, KS
Mathew J|2026 GMC Sierra 1500
Confirmed Sales Customer
10/24/2025
Great, smooth and easy
John McEwen
11/3/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Andover, KS
Marcos B|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
10/26/2025
Friendly and quick service!
10/27/2025
We’re so glad our team could provide friendly and quick service for you! Your kind words mean a lot, and we look forward to seeing you again soon!
Wichita, KS
Edward L|2023 GMC Sierra 1500
Confirmed Service Customer
10/26/2025
gauge cluster going dark unpredictably, then back on. Online said it was a software update glitch. Told to bring it in, Hatchet would work in. Did so. Fixed by the next morning. Software issue, covered by my extended warranty. Great communications. Safe to drive now.
10/27/2025
It’s great to hear Hatchet resolved your software issue promptly and kept you safe on the road. Thank you for trusting us with your vehicle—we’re here for you anytime you need us!
Derby, KS
Edward F|2021 GMC 1500 Sierra
Confirmed Service Customer
10/27/2025
Saw me right on time. Met me as I entered bay. Got all my information and I decided to wait while service was completed. Waiting area very nice and clean. Didn’t take long at all for service to complete and did a great job of explaining what was on the inspection list and what I can expect coming up.
10/28/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
WICHITA, KS
Martin B|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
10/27/2025
Just a regular oil change
10/28/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
Wichita, KS
Martin C|2014 GMC 1500 Sierra
Confirmed Service Customer
10/29/2025
Stevie is great at getting everything scheduled and when I arrive she takes care of everything like a professional!
10/29/2025
We’re so glad Stevie made scheduling and check-in a breeze! Her professionalism and attention to detail make every visit easy and stress-free, and we’ll continue providing that same smooth experience each time.
WICHITA, KS
Janet B|2020 GMC Acadia
Confirmed Service Customer
10/30/2025
Matt made it go smoothly. He always gets me in as soon as possible. He is very kind and helpful Thank you
10/31/2025
Matt will be delighted to hear your feedback! It’s wonderful that he could make your visit smooth and get you in promptly. Thank you for your trust, and we look forward to helping you with all your future service needs—please don’t hesitate to reach out if there’s anything additional we can do!
NEWTON, KS
Albert R|2024 GMC Acadia
Confirmed Service Customer
10/30/2025
Do great
10/31/2025
Short and sweet, and we love it! Knowing you think we “do great” makes all our efforts worthwhile—please don’t hesitate to reach out if there’s anything additional we can do for you next time.
Haysville, KS
Marcus P|2026 Buick Envista
Confirmed Sales Customer
10/30/2025
This was my first new car purchase, I went in not knowing what to expect. Our sales person was very friendly and made the experience very simple and went out of his way to help us save money.
Travis McCray
10/31/2025
We’re thrilled your first new car purchase was such a positive experience! It’s wonderful that our sales team made everything simple and helped you save money. Thank you for trusting us, and we look forward to supporting you with all your future vehicle needs—please don’t hesitate to reach out if there’s anything additional we can do!
Wichita, KS
Lori S|2021 GMC Acadia
Confirmed Service Customer
10/30/2025
Brought vehicle in for oil change. Explained that air filter light was on but that my husband had changed at some point. Was told they would check and let me know if needed done. Discussed my appointment note regarding said RATTLE that has been ongoing in this vehicle for years, and the numerous times it’s been brought in for evaluation. This vehicle was bought in 2021 with having to drive to Hays at it was the only one available in the state of KS. This vehicle obviously came off the line without thorough inspection. The taillights weren’t installed correctly and loose screws were found in back hatch when fixing. The rattle on the front left of vehicle has been ongoing. My records document this. More than once Ibwaa told rattle not identified when driven please return if continues. At one point the door strip was replaced. Rattle persisted. This past summer the lower door panel Was replaced after multiple visits (part ordered, car dropped, part not painted, etc) I was happy to r/s and get fixed, though I then had to drive to Colorado and back with that annoying rattle the entire trip!! I simply wanted the rattle gone. When the part was ready I brought the vehicle in to get fixed. I was first told I’d have to pay out of pocket, then file reviewed and I was told “so sorry, this has been an ongoing problem well within your original 3 year warranty, of course we will take care of it.” I drove trying to convince myself it was a little better, only to finally accept it was the same if not worse. I’ve been taking care of my parents FT so opted to wait until my next oil change to address once again. At chemo in I was told oil change, air filter, and rattle would be evaluated. Upon pick up oil change was done and I was told the door panel only came with adhesive and if it needed glued or something else I’d need to go to a bodyshop. Seriously?!! Maybe door panel was never the rattle? Either way, the rattle is worse than ever and I’ve been asking for help for as long as I’ve owned this car. I left dealership not signing anything, saying I’d have to deal with another day as I had to care for my dad. Within minutes of driving away the air filter replacement notice was flashing and of course the rattle was rattling. The kindest thing I can say is I’m deeply disappointed.!I’ve owned a Denali GMC from this dealership since the early 2000’s. I’ve been a loyal customer. I came in a year after purchasing this car wanting to trade it saying I didn’t feel safe in it with all the loose screws. At the time no one could locate a new AWD for me. I was assured this vehicle was safe and anything loose on it would be fixed at no cost to me. My paperwork stated “no extended warranty.” Not true. I told them the last two times checking in that the extended warranty was purchased with the vehicle and all details are in the glovebox. However this issue WAY precedes my original warranty timeline. I just now have 32,000 miles on this car. The car looks brand new inside, drives great, but the rattle is beyond annoying, as is being told to go to a body shop. Not the way to keep a longtime customer.
11/4/2025
Our team has acknowledged this review.
Andover, KS
Moses W|2018 GMC Terrain
Confirmed Service Customer
10/29/2025
It was convenient. I got a ride back home while they worked on my car.
10/29/2025
We’re happy to hear your visit was convenient and that you were able to get a ride home while we worked on your car! Making the service process easy and stress-free is what we strive for, and we’ll continue keeping it that way on every visit.
WICHITA, KS
Mark S|2025 Buick Enclave
Confirmed Service Customer
10/29/2025
Good service done right.
10/29/2025
We appreciate your feedback! Knowing you received service done right makes our day, and we’ll be ready to deliver that same quality and care for every future visit.
ROSE HILL, KS
John M|2022 GMC 3500HD Sierra
Confirmed Service Customer
10/30/2025
Very professional, excellent service.
10/31/2025
We’re thrilled you found our service professional and excellent! Thank you for trusting us, and we look forward to keeping your vehicle in top shape—wishing you a fantastic day!
Douglas, WY
Paul M|2025 GMC Yukon XL 1500
Confirmed Service Customer
10/30/2025
Helpful people, clean , great atmosphere.
10/31/2025
It’s wonderful to hear you enjoyed our helpful team, clean environment, and great atmosphere! We look forward to welcoming you back for many more positive experiences—please don’t hesitate to reach out if there’s anything additional we can do!
Wichita, KS
Chris A|2017 GMC Acadia
Confirmed Service Customer
10/31/2025
I have always received the best service from Hatchett
11/1/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
VALLEY CENTER, KS
Lyndon W|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
11/1/2025
Alan Spencer was excellent. The customer service he provided was 5 star. I would recommend anyone going to buy a vehicle from him.
Alan Spencer
11/2/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
Snohomish, WA
Kelly L|2018 Buick LaCrosse
Confirmed Service Customer
11/2/2025
Friendly and helpful.
11/3/2025
Hi there, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful day!
Wichita, KS
Carla S|2020 Buick Encore GX
Confirmed Service Customer
11/3/2025
They were really quick about getting my oil change done which was good but I’ve been coming here for almost 2 years for this service and this was the first time my car wasn’t vacuumed out or washed. Are you not doing that anymore??
11/3/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
EL DORADO, KS
Peggy F|2026 GMC Acadia
Confirmed Sales Customer
11/3/2025
Yusuf Awadi was our sales consultant...made eye contact when we came through the door, greeted us and it was a super experience. He let us test drive the vehicle we were interested in, came outside to answer questions before and after our drive, showed features and was above and beyond in helping us with everything. The dealership is blessed to have him. We were NOT treated that way at another dealership. EVERYONE was very kind and helpful. I highly recommend this dealership and will be spreading the word. I appreciate the answering of questions, the kindness and the way Yusuf got all the paperwork together and Zack in finance finished up so we could just pick it up. GREAT EXPERIENCE!!!
Yusuf Awadi
11/3/2025
We’re thrilled to hear that Yusuf made such a positive impact on your experience! His attentiveness, knowledge, and dedication truly shine, and we’re glad Zack and the rest of the team helped make everything seamless. Thank you for your high recommendation — we look forward to welcoming you back for another great experience!
Alva, OK
Vicky B|2024 Buick Envision
Confirmed Service Customer
10/31/2025
follow up warranty visit. Everyone was great and I was in and out in no time.
11/1/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
wichita, KS
Michael W|2018 GMC Canyon
Confirmed Service Customer
10/31/2025
Friendly and timely service.
11/1/2025
Hi, thank you for taking the time to leave a review for us at Hatchett Buick GMC! We're looking forward to your next visit!
EL DORADO, KS
Glenda E|2026 GMC Terrain
Confirmed Service Customer
10/31/2025
Professionals and courteous!
11/1/2025
Hi, thank you for taking the time to leave a review for us at Hatchett Buick GMC! We're looking forward to your next visit!
Wichita, KS
J.d. U|2022 GMC 1500 Sierra
Confirmed Service Customer
11/1/2025
Recently purchased a vehicle nearby and looking to land somewhere with solid service and affordability. Preston was great to work with and got me all taken care of. He even went through the vehicle's past service logs that he quickly found after I mentioned my concerns about buying a used vehicle with no physical maintenance log. Very friendly, courteous, and helpful.
11/2/2025
Thank you for sharing your experience! We’re glad to hear that Preston provided friendly and helpful service and that you felt confident with your purchase. We appreciate your trust in our team and look forward to serving you again in the future.
Wichita, KS
Chelle/john W|2022 Buick Envision
Confirmed Service Customer
11/2/2025
The gentleman that helped me was amazing
11/3/2025
We appreciate your positive review about your recent experience with our staff! We hope to be of service to you again in the future. Take care!
WICHITA, KS
Skylar H|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
11/2/2025
Working with Travis Was so easy and a seamless purchase! Thank you
Travis McCray
11/3/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Hatchett Buick GMC. We sincerely value your business and look forward to your next visit. Take care!
Kiowa, KS
Jeffrey R|2026 GMC Yukon XL 1500
Confirmed Sales Customer
11/3/2025
Alan was great to work with and a pleasure with the rest of the team at Hatchett.
Alan Spencer
11/3/2025
Alan and the Hatchett Buick GMC team will be thrilled to hear your kind words! Providing a pleasant and seamless experience is what we strive for, and we look forward to welcoming you back for another great visit.
Derby, KS
Steven M|2026 GMC Canyon
Confirmed Sales Customer
11/3/2025
experience was excellent. the facility is fantastic. hector was my salesperson and he was outstanding. took a lot of time and was very thorough in walking me thru every aspect of the vehicle. zero pressure on me and very friendly guy with a pretty amazing background story. he’ll do really well. zack oakes was also great. same as hector he took his time in explaining everything to me. i’d definitely recommend to my friends and family. thanks.
Hector Buenrostrogonzalez
11/3/2025
We’re delighted you had an excellent experience with Hector and Zack! Taking time to thoroughly explain every aspect of the vehicle in a pressure-free way is exactly what we aim for. Thank you for recommending us — we look forward to providing the same outstanding service to your friends and family.
Attica, KS
George S|2026 GMC Canyon
Confirmed Sales Customer
11/3/2025
Treated very well and had all questions answered
Alan Spencer
11/4/2025
We’re glad you felt well taken care of and that all your questions were answered! Providing attentive, thorough service is always our goal, and we’ll continue ensuring every visit is just as satisfying.
Viola, KS
Jennifer H|2018 GMC Yukon
Confirmed Service Customer
11/7/2025
Lots of scheduled maintenance to be done and cost less than initially quoted! Got some extras done that didn’t cost a dime. All of this done quickly. Matt, my advisor is the best!!
11/8/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
WICHITA, KS
Robert L|2026 GMC Sierra 1500
Confirmed Sales Customer
11/7/2025
Alan Spencer did a great job he answered all my questions and help me through the process with ease
Alan Spencer
11/8/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Wichita, KS
Charles H|2026 GMC Canyon
Confirmed Sales Customer
11/8/2025
Professional / Courteous
Walter Zitlow
11/9/2025
We really appreciate your concise but powerful feedback! Professionalism and courtesy are two things we value deeply, and we’re so glad that came across during your visit. We look forward to providing that same level of care every time you return—consistency is our promise!
Wichita, KS
Barbara L|2025 Buick Encore GX
Confirmed Service Customer
11/10/2025
They did a very good job, changed oil, rotated tires, cleaned the car.
11/11/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Wichita, KS
Myrna M|2023 Buick Envision
Confirmed Service Customer
11/11/2025
I am trying to trust this new dealership I am using. Only had 2500 miles on a supposedly 10,000 mile oil change. After taking in for “safety check & fluids” we drove 1400 miles While on busy freeway, “check engine light” came on. We now took to a mechanic to, hopefully, fix.
11/12/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Andover, KS
Randall L|2021 GMC 1500 Sierra
Confirmed Service Customer
11/12/2025
Stevie is great. Very accessible and responsive
11/13/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Wichita, KS
Jenniffer M|2026 Buick Enclave
Confirmed Sales Customer
11/12/2025
Friendly no pressure, quick, easy and Mike made sure everything was set up with the Buick app for my new car!
Michael Hauschild
11/13/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Great bend, KS
Scott B|2026 GMC Canyon
Confirmed Service Customer
11/4/2025
New vehicle with minor dash pad flaw. They ordered parts , scheduled and repaired. I like the way everyone , whether they were salesman, parts, Clerical says hi when they see you. This is the first vehicle purchased at Hatchett GMC and I was treated like I had been buying vehicles there for the last 50 yrs
11/4/2025
We’re grateful for your thoughtful words about your first Hatchett Buick GMC experience! From the warm greetings to the careful repair, our goal is to treat every guest like part of the family — whether it’s your first visit or your fiftieth.
Salina, KS
Julie M|2025 Buick Envision
Confirmed Sales Customer
11/4/2025
Wished I got more for my trade in but had a good experience
Kristofer Quillin
11/4/2025
We appreciate your honesty and are glad to know the overall experience was a good one! Even when the trade-in doesn’t meet every hope, we aim to make the rest of the process feel worthwhile — a reminder that great service goes beyond the numbers.
Colwich, KS
Ted P|2025 Buick Encore GX
Confirmed Service Customer
11/6/2025
I appreciate the shuttle service while we waited for our car
11/7/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Wichita, KS
Alison C|2018 GMC 1500 Sierra
Confirmed Service Customer
11/10/2025
It was quick and easy!
11/11/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
AUGUSTA, KS
Carla S|2020 Buick Encore GX
Confirmed Service Customer
11/10/2025
Went in for service on my transmission. Staff were great and quick about getting things done.
11/11/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
El Dorado, KS
Katera H|2024 GMC Terrain
Confirmed Service Customer
11/10/2025
I called in a panic a Stevie answered the phone and listened to my concerns and she put me to ease and she immediately sent over a link for the tow truck and sent a email over to the Hertz branch manager letting them know that I needed a rental asap. Stevie got my car in right away and they got it back on the road. I really appreciate her for and Emily for keeping me up to date on what was happening.
11/11/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Wichita, KS
Richard K|2026 GMC Sierra 1500
Confirmed Sales Customer
11/12/2025
good job! a great dealership
John McEwen
11/13/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Wichita, KS
Jamie K|2015 Chevrolet 2500HD Silverado
Confirmed Service Customer
11/13/2025
10/10
11/14/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Wichita, KS
Alice V|2015 GMC Terrain
Confirmed Service Customer
11/12/2025
Was told that I would be getting updates. That didn't happen. I texted around noon and tech was at lunch. Called about 3:30 and was told it was just being finished up. I would have liked to be updated sooner.
11/13/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Wichita, KS
Randy N|2022 GMC Terrain
Confirmed Service Customer
11/13/2025
Great work and effienct.
11/14/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Wichita, KS
Aaron Z|2025 GMC Acadia
Confirmed Service Customer
11/14/2025
Great customer service
11/15/2025
Thank you for choosing Hatchett Buick GMC as your first choice for all your automotive needs! We hope to be of service to you again in the future. Best wishes, Hatchett Buick GMC
WICHITA, KS
Ict Metal Llc H|2026 GMC Sierra 2500 HD
Confirmed Service Customer
11/14/2025
Worked as it should. Noticed the staff doing a great job dealing with a difficult customer.
11/15/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Until the next time we meet, take care!
Wichita, KS
Matthew R|2024 GMC Yukon XL 1500
Confirmed Service Customer
11/14/2025
Very friendly and thorough, convenient service.
11/15/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any further questions, please don't hesitate to reach out!
WICHITA, KS
Paul O|2021 GMC Yukon XL
Confirmed Service Customer
11/18/2025
Everything went smoothly. There was great communication from Preston.
11/19/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
WICHITA, KS
Rex C|2014 Buick Enclave
Confirmed Service Customer
11/18/2025
Courteous, everything was clean and fast.
11/19/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Derby, KS
Scott A|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
11/18/2025
Everything was great. The buying process was quick and easy.
Alan Spencer
11/19/2025
Wow, we're glad you had such a wonderful experience with us! Congratulations on your new vehicle, Scott! We look forward to helping again in the future. Take care!
Wichita, KS
Mario C|2025 GMC Sierra 1500
Confirmed Service Customer
11/19/2025
Good
11/20/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Goddard, KS
Gordon M|2022 GMC 1500 Sierra
Confirmed Service Customer
11/13/2025
Emily was very knowledgeable and communicated very well
11/14/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Forney, TX
Richard B|2025 GMC Sierra 1500
Confirmed Service Customer
11/14/2025
Smoth
11/15/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Wichita, KS
Kyle L|2026 GMC Canyon
Confirmed Sales Customer
11/14/2025
Everyone was friendly and very helpful
Rhett Makovec
11/15/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
Great Bend, KS
Jeffrey R|2020 GMC Yukon
Confirmed Service Customer
11/17/2025
Very kind and courteous took care of our needs
11/18/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
Derby, KS
Michael H|2020 Buick Enclave
Confirmed Service Customer
11/18/2025
Very quick got me in and out in a timely manner
11/19/2025
Hello, thank you for sharing your positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Wichita, KS
Chad M|2025 GMC Canyon
Confirmed Service Customer
11/19/2025
Everything was great. Service. Representative. Curtesy valet. All great.
11/20/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
Augusta, KS
Carolyn H|2025 Buick Envision
Confirmed Service Customer
11/20/2025
Everyone was so friendly and kind and got my work done on my car. Thank you so much.
11/21/2025
Hi, we're so happy we were able to help you out! Thank you for choosing Hatchett Buick GMC and we hope to see you again soon!
Benton, KS
Clinton H|2022 GMC Terrain
Confirmed Service Customer
11/21/2025
It was good
11/22/2025
Thank you for the clean and straightforward feedback—we’re glad your visit was good, and we look forward to making the next one even better.
AUGUSTA, KS
Michael S|2015 Buick Enclave
Confirmed Service Customer
11/21/2025
Everyone was wonderful; prompt, polite and courteous. My only issue is charging me hidden fees when I went to pay for my service.
11/22/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Wichita, KS
David P|2025 GMC Acadia
Confirmed Service Customer
11/21/2025
all good
11/22/2025
We appreciate your concise and confident note—“all good” is exactly the smooth, worry-free experience we hope every guest has, and we look forward to keeping it that way.
Hays, KS
Rachel G|2019 GMC Terrain
Confirmed Service Customer
11/19/2025
Thanks for going above and beyond with your customer service.
11/20/2025
Thank you for your kind words! We’re glad our team could provide you with excellent service. We look forward to serving you again!
Windfield, KS
Paul M|2025 GMC Yukon XL 1500
Confirmed Service Customer
11/20/2025
Emily Miller is awesome in the service department. She came to the waiting area and kept me updated. She helped get me warranty work done.Great job!
11/21/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
Wichita, KS
Kenton S|2025 Buick Envista
Confirmed Sales Customer
11/21/2025
Alan and Richard are amazing
Alan Spencer
11/22/2025
We’re thrilled to hear your glowing praise for Alan and Richard—they truly are amazing, and your words fuel their passion to keep delivering standout service every time you visit.
Wichita, KS
Kieth B|2022 GMC 1500 Sierra
Confirmed Service Customer
11/21/2025
Prompt and professional!
11/22/2025
Thank you for the bright and confident feedback—prompt and professional service is exactly what we aim to deliver, and we’re glad your visit reflected that.
Eureka, KS
Richard K|1994 Chevrolet C/K 1500
Confirmed Service Customer
11/22/2025
Good job
11/23/2025
Richard Koll, thanks again for taking the time to leave us this information about your recent visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WICHITA, KS
Thomas C|2018 Buick Enclave
Confirmed Service Customer
11/22/2025
Had a Warranty issue that you took care of quickly and courteous. Thank you for the great service!
11/23/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Hatchett Buick GMC
Great Bend, KS
Evan K|2026 GMC Sierra 1500
Confirmed Sales Customer
11/25/2025
John McEwen is a great salesman! Took great care of my family.
John McEwen
11/26/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
PARK CITY, KS
Christopher B|2026 GMC Sierra 1500
Confirmed Sales Customer
11/26/2025
Alan Spencer was good to work with. Knowledgeable about the truck. Professional.
Alan Spencer
11/27/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
Wichita, KS
Jeffrey N|2024 GMC Terrain
Confirmed Service Customer
11/26/2025
We were traveling and Emily in service fit us in and got the problem corrected ! Also met the technician Eddie Burris, thoroughly impressed by this guy !!
11/27/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Bryant, AR
Seth R|2025 Buick Envision
Confirmed Sales Customer
11/21/2025
Absolutely loved our salesman, Travis. He was very accommodating with no pressure. Finance guy was great too. My only constructive criticism is for the detailing. Whatever they used to clean the inside of the windows made it almost impossible to see out, like they used armor all instead window cleaner. Had to clean my windows as soon as I got home because I could barely see out of them.
Travis McCray
11/22/2025
Your thoughtful and well-balanced review means a lot—Travis and our finance team will be thrilled by your kind words. Thank you as well for the constructive insight on detailing; we’ll make sure it’s addressed so your next visit is crystal clear in every way.
El Dorado, KS
Edgle W|2026 GMC Sierra 1500
Confirmed Sales Customer
11/21/2025
The first visit was great but the second visit the salesman had to juggle another customer along with us So I don't think we got the attention we should have But besides that we were very happy
Walter Zitlow
11/22/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Wichita, KS
Kent M|2019 GMC 1500 Sierra
Confirmed Service Customer
11/23/2025
Very excellent. Very friendly.
11/24/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
ANDOVER, KS
Larry B|2008 Chevrolet Silverado
Confirmed Service Customer
11/24/2025
You did an excellent job and you were on time. Stevie does a great job of explaining everything to me.
11/25/2025
Hello, we are glad we could help! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DERBY, KS
Roland P|2016 Buick LaCrosse
Confirmed Service Customer
11/25/2025
Emily was courteous and friendly. She kept me updated on the progress. She also called to make sure what was needed and or recommended before completing the service on my vehicle
11/26/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Wichita, KS
Pamela H|2024 GMC Terrain
Confirmed Service Customer
11/25/2025
It was great
11/26/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
WICHITA, KS
Tina K|2020 Buick Encore GX
Confirmed Service Customer
11/26/2025
Preston was friendly and communicated well with the repair process. I'm very pleased with the service we received!
11/27/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
WINFIELD, KS
Michael B|2023 GMC Sierra 2500 HD
Confirmed Service Customer
11/27/2025
I had an appointment for 10:00 to get my oil changed. They didn't get finished with my truck until 10 minutes after 12:00. When I said something about that I was told that there was a bunch of people just showing up to get their oil changes and they worked them in front of me. When I checked the oil life monitor it was not reset.
11/28/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
SOUTH HUTCHINSON, KS
Michael M|2023 GMC Sierra 1500
Confirmed Service Customer
11/27/2025
Staff were prompt, accommodating and friendly.
11/28/2025
Thank you for your kind comments about our staff! We hope to be of service to you again in the future. Take care!
PRATT, KS
Paul K|2021 GMC Yukon
Confirmed Service Customer
12/1/2025
Very friendly. Nice experience. Wouldn't take my vehicle anywhere else.
12/3/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
WICHITA, KS
Edward B|2020 GMC 1500 Sierra
Confirmed Service Customer
12/1/2025
When I arrived, check in was quick. Went to the lounge, that reminds me of a luxury hotel. Nice selection of coffee's hot tea's and hot chocolate. A large TV with cable. My truck was serviced quickly, and a printout of up coming service needs. You couldn't ask for better service any where.
12/3/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Conway Springs, KS
Mary L M|2023 Buick Encore GX
Confirmed Service Customer
12/2/2025
Friendly
12/3/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
WICHITA, KS
Patrick H|2026 GMC Sierra 1500
Confirmed Sales Customer
12/2/2025
The transaction was flawless. JOHN had all the paperwork ready after signing a few documents. He showed us to our new Sierra. He explained some of the key features of the truck. And we were on our way home.
John McEwen
12/3/2025
Wow! Your great feedback truly made our day! We appreciate you for letting others know about your experience! Congratulations on your new vehicle, Patrick! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Augusta, KS
Joshua E|2020 GMC 2500HD Sierra
Confirmed Service Customer
12/3/2025
Timely, quick and efficient
12/4/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
AUGUSTA, KS
Kendall F|2023 GMC Acadia
Confirmed Service Customer
12/3/2025
My Service Advisor (Stevie Sebor) was very accommodating and helpful. They were also very timely!
12/4/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Wichita, KS
Imogene C|2021 GMC Yukon
Confirmed Service Customer
12/3/2025
Very timely in getting the recall completed.
12/4/2025
Hi, we are so happy to read such a great review about Hatchett Buick GMC! Please don't hesitate to reach out if there's anything additional we can do for you.
wichita, KS
Linda S|2023 GMC Terrain
Confirmed Service Customer
11/27/2025
Kept informed. Transportation from dealership work and home and dealership. Awesome since I only have one car.
11/28/2025
Hi, we're so happy we were able to help you out! Thank you for choosing Hatchett Buick GMC and we hope to see you again soon!
WICHITA, KS
Steven W|2026 GMC Sierra 1500
Confirmed Sales Customer
11/28/2025
My salesman was Rhett and he was fantastic! Nothing but good things to say about the experience.
Rhett Makovec
11/29/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
Wichita, KS
Mark C|2016 GMC 1500 Sierra
Confirmed Service Customer
12/1/2025
My service advisor was courteous and helpful. Very nice facility and waiting area. I was in and out in an expected amount of time.
12/2/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
EL DORADO, KS
Theodore W|2026 GMC Yukon
Confirmed Sales Customer
12/1/2025
Great service! We enjoy working with Mike H.
Michael Hauschild
12/2/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Wichita, KS
James P|2026 GMC Sierra 1500
Confirmed Sales Customer
12/1/2025
All went smooth
Michael Hauschild
12/3/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Wichita, KS
Eligio Z|2021 GMC Yukon
Confirmed Service Customer
11/21/2025
It was great
12/3/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Wichita, KS
Justin B|2025 GMC Yukon XL 1500
Confirmed Service Customer
12/2/2025
Awesome experience from the Hatchett Family as always!!
12/3/2025
Wow, we're glad you had such a wonderful experience with us! Thank you so much again for your feedback! We hope you have a great day!
Wichita, KS
Richard K|2015 GMC 1500 Sierra
Confirmed Service Customer
12/2/2025
good job
12/3/2025
Hi, we are very happy we could provide you with a positive experience! Thank you again for the great review!
WICHITA, KS
Robert F|2016 GMC 1500 Sierra
Confirmed Service Customer
12/3/2025
Drop off was great. Service adviser listed to was my concern. When my truck was done I requested my old part. I did not receive it. At time of pickup I felt I was bothering the adviser.
12/4/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
HAYSVILLE, KS
Christopher H|2026 GMC Canyon
Confirmed Sales Customer
12/3/2025
Good experience with Alan Spencer
Alan Spencer
12/4/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
Wichita, KS
Erika M|2025 Buick Envista
Confirmed Service Customer
12/4/2025
I had an amazing experience with Buick Hatchett! They made the entire process of getting a part replaced under warranty so smooth and stress-free. From scheduling my appointment to getting me set up with a rental, everything was handled quickly and professionally. The staff was friendly, thorough, and kept me updated every step of the way. I truly appreciate how effortless they made the whole experience. Highly recommend!
12/5/2025
Wow, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Wichita, KS
Janet B|2020 GMC Acadia
Confirmed Service Customer
12/5/2025
My service rep is Matt. He goes above and beyond. He is always willing to help and keeps me informed He gets gold star!!!
12/6/2025
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
NEWTON, KS
Jimmie S|2024 GMC Sierra 1500
Confirmed Service Customer
12/7/2025
Emily, my advisor, took great care of me and my vehicle while I was getting service done!
12/8/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Derby, KS
Carol D|2026 Buick Encore GX
Confirmed Sales Customer
12/8/2025
Excellent customer service.
Travis McCray
12/9/2025
Hello, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hatchett Buick GMC!
Great Bend, KS
Philip S|2021 GMC 1500 Sierra
Confirmed Service Customer
12/8/2025
I appreciate Emily's clear and sincere communication about my vehicle's needs and upcoming maintenance. I appreciate the discounts offered and great space and internet to work while I wait for my vehicle.
12/9/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Wichita, KS
John W|2024 GMC Sierra 1500
Confirmed Service Customer
12/9/2025
Excellent service!
12/10/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
Wichita, KS
Pamela H|2024 GMC Terrain
Confirmed Service Customer
12/9/2025
Had warranty on car bumper bumper but the plan covered nothing every thing was out of pocket how funny is that.
12/10/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
Wichita, KS
Betie B|2025 Buick Envista
Confirmed Service Customer
12/4/2025
I was happy with my service at hatchett dealership.
12/5/2025
Hello, we are glad we could help! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Wichita, KS
Jason/brenna J|2026 Buick Encore GX
Confirmed Service Customer
12/5/2025
They fit me in on a Saturday and got my oil changed very quickly
12/6/2025
Hi, we're so happy we were able to help you out! Thank you for choosing Hatchett Buick GMC and we hope to see you again soon!
Argonia, KS
Brian G|2025 GMC Sierra 2500 HD
Confirmed Service Customer
12/8/2025
Took care of all the needed maintenance I requested rather quickly! Very happy with the service team and technicians.
12/9/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Wichita, KS
Kyle B|2023 GMC Canyon
Confirmed Service Customer
12/9/2025
G
12/10/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
WICHITA, KS
Schuyler D|2024 Buick Envista
Confirmed Service Customer
12/9/2025
Great customer service
12/10/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Wichita, KS
Ken C|2019 GMC Canyon
Confirmed Service Customer
12/9/2025
It was a delight especially so for my first GMC service at HATCHETT. A warm welcome by Emily Miller was a special blessing. An efficient diagnosis of my battery issue and repair. Thanks, Ken Coryell
12/10/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Derby, KS
Don O|2019 GMC Canyon
Confirmed Service Customer
12/10/2025
good service
12/11/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Wichita, KS
Kevin P|2017 GMC 1500 Sierra
Confirmed Service Customer
12/10/2025
Service Advisor was friendly and knowledgeable. The service was completed in a timely manner, and all work was done to their commitment.
12/11/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
ANDOVER, KS
Michael N|2022 GMC 2500HD Sierra
Confirmed Service Customer
12/11/2025
nope
12/12/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
WICHITA, KS
Lawrence G|2026 GMC Sierra 1500
Confirmed Sales Customer
12/12/2025
Alan is always great to work with. No BS, just straight talk. He makes the vehicle purchasing process quick and easy.
Alan Spencer
12/13/2025
We’re thrilled Alan made your experience straightforward and easy! Your kind words about his honest approach mean a lot to us.
Wichita, KS
Chad C|2026 Buick Envista
Confirmed Sales Customer
12/12/2025
Travis made my buying experience easy
Travis McCray
12/13/2025
We’re so glad Travis made your buying experience easy! Providing a seamless and stress-free process is exactly what we aim for.
Wichita, KS
Greg T|2025 Buick Enclave
Confirmed Service Customer
12/15/2025
No comments
12/16/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Wichita, KS
Shane S|2023 GMC Sierra 1500
Confirmed Service Customer
12/15/2025
Easton and the team at GMC Wichita very helpful. They do a nice job for me each time I've been in there. Thank you, Shane
12/16/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Andover, KS
Terry S|2026 Buick Enclave
Confirmed Sales Customer
12/17/2025
I have known Mike for years
Michael Hauschild
12/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Wichita, KS
Charlie J|2024 Chevrolet Colorado
Confirmed Service Customer
12/17/2025
Stevie was awesome took care of everything.
12/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Derby, KS
Fangfei Lu A|2023 Buick Envision
Confirmed Service Customer
12/17/2025
Prompt and efficient
12/18/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Wichita, KS
Michael M|2023 GMC Sierra 1500
Confirmed Service Customer
12/18/2025
As usual, staff were courteous and efficient checking me in. Needed warranty work and it was a long wait but waiting room was comfortable and staff provided several updates.
12/19/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
PRATT, KS
Janelle V|2026 Buick Encore GX
Confirmed Sales Customer
12/18/2025
Personable service; treated kindly and like my business mattered
Kristofer Quillin
12/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Wichita, KS
Tery M|2024 GMC Sierra 1500
Confirmed Service Customer
12/18/2025
was treated Great!
12/19/2025
Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
Wichita, KS
Garry C|2024 Buick Enclave
Confirmed Service Customer
12/10/2025
I was impressed with the level of customer service, the service technician kept me informed all along the way on the progress of repairs. the explained everything! I will be back for service needs in the future
12/11/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
Wichita, KS
Bradley R|2023 Chevrolet Colorado
Confirmed Service Customer
12/11/2025
Great job
12/12/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
Wichita, KS
Michael A|2026 GMC Canyon
Confirmed Sales Customer
12/11/2025
The experience was great. Rhett was on the ball with any questions I had and explained the vehicle perfectly. Would highly recommend
Rhett Makovec
12/12/2025
Wow, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Ponca City, OK
Bill S|2025 Buick Envista
Confirmed Sales Customer
12/11/2025
great
Walter Zitlow
12/21/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
Wichita, KS
Alex S|2020 GMC 1500 Sierra
Confirmed Service Customer
12/12/2025
Awesome
12/13/2025
We’re so glad you had an awesome experience! Your enthusiasm inspires our team, and we can’t wait to see you again.
Wichita, KS
James R|2025 GMC Sierra 2500 HD
Confirmed Service Customer
12/12/2025
Friendly and respectful staff. Service completed as prescribed
12/13/2025
Thank you for your kind words! We’re thrilled our friendly and respectful staff completed your service as expected, making your visit smooth and worry-free.
Sublette, KS
Randy B|2022 GMC 2500HD Sierra
Confirmed Service Customer
12/14/2025
They did service in good time
12/15/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Salina, KS
Larry B|2008 Chevrolet Silverado
Confirmed Service Customer
12/19/2025
Stevie always does a great job!
12/20/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DERBY, KS
Kathryn Or Marlana B|2023 GMC Terrain
Confirmed Service Customer
12/19/2025
Emily Miller was awesome! Very communicative and personable! Had to go back a couple times but not a big deal at all! Got everything solved necessary. :)
12/20/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hatchett Buick GMC! We are always more than happy to assist you if anything else comes up. Take care!
Maize, KS
Ashley M|2025 Buick Enclave
Confirmed Sales Customer
12/19/2025
Everything was quick, easy and painless. One of my best car buying experience ever.
Travis McCray
12/20/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. Congratulations on your new vehicle, Ashley! We are always more than happy to assist you if anything else comes up. Take care!
Udall, KS
Steven S|2026 GMC Sierra 1500
Confirmed Service Customer
12/20/2025
Enjoyed having a nice coffee lounge to relax while waiting on my vehicle. Appreciated having my first oil change and tire rotation for free.
12/21/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hatchett Buick GMC. If you're ever in need of more help, please let us know!
Medicine Lodge, KS
Teri H|2023 Buick Envision
Confirmed Service Customer
12/22/2025
It was great
12/24/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
wichita, KS
Jeff V|2026 GMC Terrain
Confirmed Service Customer
12/23/2025
Excellent service
12/24/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Haysville, KS
Douglas S|2025 Buick Enclave
Confirmed Sales Customer
12/23/2025
Everyone very helpful.
Travis McCray
12/24/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Wichita, KS
Heather G|2025 Buick Encore GX
Confirmed Service Customer
12/24/2025
Staff were very friendly and got me in and out faster than I expected.
12/25/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
Wichita, KS
James T|2024 GMC Sierra 2500 HD
Confirmed Service Customer
12/24/2025
Always have great service and very friendly staff
12/25/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Derby, KS
Angel B|2023 GMC Sierra 1500
Confirmed Service Customer
12/28/2025
Emily was amazing and friendly
12/29/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
Wichita, KS
Timothy Z|2026 GMC Sierra 1500
Confirmed Sales Customer
12/29/2025
John was patient and helped out in my truck buying experience. He was never pushy during the whole process.
John McEwen
12/30/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Wichita, KS
Mario C|2025 GMC Sierra 1500
Confirmed Service Customer
12/22/2025
Easton did a great job. Thank you ????
12/24/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
Goddard, KS
Karen H|2026 GMC Terrain
Confirmed Service Customer
12/22/2025
It was great
12/24/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Derby, KS
Christopher H|2018 GMC 1500 Sierra
Confirmed Service Customer
12/29/2025
Took my vehicle in for tpms sensor, diagnostic showed 3 bad sensors, leak in oil cooling line and leaking water pump. Service associate got repairs ok’d through warranty company and completed all work that same day. I was very impressed with the way they handled everything.
12/30/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
HAYSVILLE, KS
David/nancy W|2024 GMC Sierra 1500
Confirmed Service Customer
12/31/2025
Stevie did such an amazing job!
1/1/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
ANDOVER, KS
Darin W|2026 GMC Canyon
Confirmed Sales Customer
12/31/2025
Rhett was fantastic to work with. Very knowledgeable and made the truck buying experience a pleasure
Rhett Makovec
1/1/2026
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Darin! We look forward to helping again in the future. Take care!
Wichita, KS
Tom G|2019 GMC 1500 Sierra
Confirmed Service Customer
12/31/2025
Quick, professional, and simple. A very straightforward process. I will come back every time.
1/1/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
WICHITA, KS
Glenn F|2020 GMC Acadia
Confirmed Service Customer
12/31/2025
Emily was very helpful and got me right in for service. I had a dying battery. I have 60k miles and she got together what I needed for service 60k. Hopefully I can get her to help me when I return.
1/1/2026
Hi, we are so happy to read such a great review about Hatchett Buick GMC! We sincerely value your business and look forward to your next visit!
Wichita, KS
Laurence B|2026 GMC Canyon
Confirmed Sales Customer
1/1/2026
travis did a great job
Travis McCray
1/2/2026
Thank you so much for your feedback! We’re delighted to hear that our staff provided excellent service. Your kind words mean a lot to us, and we’ll be happy to pass along your praise to him.
Benton, KS
Thomas A|2026 GMC Sierra 1500
Confirmed Sales Customer
12/29/2025
Hatchett GMC staff was very professional and kept me informed throughout the purchasing process. They made the delivery process easy and fast. They really are the best.
Alan Spencer
12/30/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Wichita, KS
David R|2023 Buick Encore GX
Confirmed Service Customer
12/31/2025
Adviser and techs, pleasant and successful. However, if additional services are needed or impending on maintenance schedules, PLEASE contact the customer. I was told that some filters and other services need to be given attention, buy only at check out. Not when the vehicle was actually in the service bay for the requested services. I often don't have the time, and most often the physical ability to perform certain mechanical repairs or actions. Just a heads up from a long ago former Service Manager and ASE guy. I bring our vehicles in now for almost ALL needs, would rather get then done at one time than multiple appointments.
1/1/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Mulvane, KS
John J|2015 GMC Yukon
Confirmed Service Customer
12/31/2025
Very responsive in a professional manner.
1/1/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
WICHITA, KS
Bradley R|2025 GMC Yukon
Confirmed Service Customer
1/1/2026
Great customer service!
1/2/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Wichita, KS
Mike S|2018 GMC Canyon
Confirmed Service Customer
1/1/2026
excellent service. i like to have them put a sticker on the window suggesting the recommended mileaqe for the next service and you didn't do that. otherwise, bperfect.
1/2/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
WICHITA, KS
Jack W|2024 GMC Sierra 2500 HD
Confirmed Service Customer
1/2/2026
Service was exceptional
1/3/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Wichita, KS
Kelsey B|2025 GMC Yukon
Confirmed Service Customer
1/3/2026
I always receive the BEST service at Hatchett. It all starts with Jason Hess and the incredible service he provides
1/4/2026
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
WICHITA, KS
Timothy M|2026 GMC Terrain
Confirmed Sales Customer
1/1/2026
I think Mike was knowledgeful, not pushy for a sale, but just right. Final paperwork had some problems, not because of the dealership, however. Overa;;, a great evperience.
Michael Hauschild
1/2/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Derby, KS
Lakendra S|2025 Buick Enclave
Confirmed Service Customer
1/1/2026
Quick and efficient communication, great customer service.
1/2/2026
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
Wichita, KS
Jerome J|2026 GMC Sierra 1500
Confirmed Sales Customer
1/1/2026
Very good.
Alan Spencer
1/2/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Rose Hill, KS
Darrell H|2023 Chevrolet Camaro
Confirmed Service Customer
1/2/2026
Great service
1/3/2026
We appreciate your kind words and are glad you received great service during your visit.
Andover, KS
Kelley H|2017 Buick Enclave
Confirmed Service Customer
1/2/2026
Took car I’m for airbag recall, just a very small hiccup, everything was worked out same day.
1/3/2026
Thank you for sharing your experience, we’re glad the recall service was completed the same day and any small hiccup was quickly resolved. We appreciate your patience and trust.
Eastborough, KS
Tracy G|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
1/2/2026
Excellent folks! Alan Spencer made it easy open honest communication!
Alan Spencer
1/3/2026
We appreciate the enthusiastic feedback, Alan will be glad to know his open and honest communication made everything easy. Thank you for sharing your experience.
Goddard, KS
Jeremy B|2020 GMC Yukon XL
Confirmed Service Customer
1/5/2026
Everything was great.
1/6/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
Wichita, KS
Edwina S|2025 Buick Envista
Confirmed Service Customer
1/6/2026
Greeted immediately and professionally.
1/7/2026
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Wichita, KS
Courtney H|2024 GMC Yukon XL 1500
Confirmed Service Customer
1/7/2026
Always quick and thorough!
1/8/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Eastborough, KS
Mark B|2021 GMC 1500 Sierra
Confirmed Service Customer
1/5/2026
Emily did a great job getting me checked in. She was very polite, knowledgeable, and got me in and out in great time.
1/6/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
Pratt, KS
Larry B|2018 GMC Acadia
Confirmed Service Customer
1/5/2026
They do a great job!
1/6/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
DERBY, KS
Michael M|2023 GMC Sierra 1500
Confirmed Service Customer
1/7/2026
I needed to drop my truck off and leave it for an oil change and tire rotation. Jayden couldn’t have been nicer or more accommodating.
1/8/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
PRATT, KS
Jon M|2025 GMC HUMMER EV SUV
Confirmed Service Customer
1/7/2026
Generally the experience with your people was good. My issue is with the process to get a rental car. Not only did it take a lot of extra time to be driven to Hertz and fill out all the details but I was also given a car that is not comparable to my vehicle being serviced in size or features. Not having a GMC loaner for me to borrow while my nearly $100k car is getting warranty work done is a sub par experience. Lastly when my windshield was replaced there was plenty of debris on my dashboard and the windshield was not clean. Smidges and suction cup marks had to be cleaned up.
1/8/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Wichita, KS
Debbie R|2023 GMC Acadia
Confirmed Service Customer
1/8/2026
My visit was for an oil change. I was kept waiting two hours. I understand this was my first visit to your facility with this vehicle but since I had an appointment I assumed I would be out in about an hour. Other folks came and went while I still waited, no one came to update me. I feel like the service could’ve been much faster and more communication.
1/9/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Kechi, KS
Rob D|2025 GMC Canyon
Confirmed Service Customer
1/12/2026
Very friendly and efficient service again !
1/14/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Wichita, KS
Carolyn H|2025 Buick Envision
Confirmed Service Customer
1/12/2026
It was great!
1/14/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Benton, KS
Jessica P|2026 GMC Yukon XL 1500
Confirmed Service Customer
1/7/2026
Stevie was so helpful. She got me taken care of right away and was great about communicating.
1/8/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Colwich, KS
Sophia C|2025 Buick Encore GX
Confirmed Service Customer
1/8/2026
Kind employees
1/9/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Derby, KS
Natalie F|2017 Buick Encore
Confirmed Service Customer
1/13/2026
Fast and friendly service, and upfront about vehicle maintenance costs!
1/14/2026
Hello, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
Wichita, KS
Steven C|2021 Buick Enclave
Confirmed Service Customer
1/16/2026
Always prompt, friendly and courteous. I wouldn’t think of going anywhere else for a car or service work.
1/16/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
WICHITA, KS
Kevin M|2025 Buick Envista
Confirmed Service Customer
1/16/2026
Our service advisor was fantastic to work with. She seemed to anticipate our needs and was concerned with seeing that the issue was resolved.
1/17/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
Chanute, KS
Steve H|2026 GMC Acadia
Confirmed Sales Customer
1/13/2026
Easy to deal with
John McEwen
1/14/2026
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Andover, KS
Timothy H|2024 Buick Enclave
Confirmed Service Customer
1/14/2026
Great customer service, Eric the manager & the service reps Matt & Emily are great. . Thanks for having a great team. I like your specials and discounts
1/14/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
WICHITA, KS
Jeffrey B|2024 GMC Yukon
Confirmed Service Customer
1/15/2026
Great service, very prompt.
1/17/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Wichita, KS
Martin C|2014 GMC 1500 Sierra
Confirmed Service Customer
1/15/2026
Welcome by Stevie and very prompt service!
1/17/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
WICHITA, KS
Harold K|2015 GMC Yukon
Confirmed Service Customer
1/15/2026
Excellent attention from Tech Advisor.
1/17/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
WICHITA, KS
Janice G|2025 Buick Envista
Confirmed Service Customer
1/15/2026
The regular maintenance was completed before the estimated time. Very nice and great atmosphere.
1/15/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
Wichita, KS
Janelle V|2026 Buick Encore GX
Confirmed Service Customer
1/16/2026
Your service dept was courteous and thorough. Stevie was knowledgeable abd spent time explaining things when we had questions. She is an asset to your company! The drivers who gave me a ride from and back to the shop was friendly and we appreciated the ride
1/17/2026
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
Wichita, KS
Kaytreuna C|2016 GMC Terrain
Confirmed Service Customer
1/18/2026
The response time was quick
1/19/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
WICHITA, KS